2016 Presentations

Day One Tuesday September 20
Day Two Wednesday September 21
Day Three Thursday September 22
9:45 am - 11:00 am

Thought Leader Forum: Peter Anderson, M.D., President, Team Care Medicine & Co-Author of Lost and Found: A Consumer’s Guide to Healthcare

Classroom Workshop

As a follow-up to this morning’s keynote presentation, Dr. Peter Anderson will be available to answer attendee questions and continue to share an insider’s perspective on optimizing the consumer experience in primary and specialty care.

Peter Anderson, M.D.

President, Team Care Medicine & Co-Author of Lost and Found: A Consumer’s Guide to Healthcare

Dr. Anderson completed his Medical Degree at the University of Virginia School of Medicine and his residency training at Riverside Regional Medical Center. He was a solo practitioner for 12 years before joining the Riverside Medical Group, and also served as Clinical Assistant Professor of Family Medicine at the University of Virginia School of Medicine and Assistant Professor of Clinical Family and Community Medicine at Eastern Virginia Medical School. Dr. Anderson retired from full-time practice and founded Team Care Medicine in 2010. Today he is Team Care Medicine’s president, the author of three books and a regular speaker at healthcare conferences across the US.


11:15 am - 12:30 pm

What Every Executive Needs To Know About Tech Management

Knowledge Partner

Sponsored By Credible Behavioral Health Software

It’s not just about numbers and people, it’s also about Technology!
C-Level Executives are charged with steering agencies in challenging times and growing agencies in order to thrive in an increasingly complex market.  One often undervalued strategic weapon is technology. Whether underutilized today due to a lack of understanding, complexity or cost, technology stands alone as one of the most potent strategic weapons. Containing the power to a) significantly increase revenues while decreasing costs b) separate an Agency from its known and unknown competition and/or c) thoroughly sink an agency in the muck and mire of failed promises, outdated solutions and costly mistakes.  Technology doesn’t have to be a mystery, a gamble, or an unknown item operating in a magical black box.
This session will simplify Tech Management, technical terms, and tech strategies. Beginning with a clear definition of key terms, a seasoned tech executive with over 30 years of business experience and a track record that has attracted a $30 million investment from Goldman Sachs, will share his insights on Tech Management.

Matthew Dorman

Chief Executive Officer, Credible Behavioral Health Software

With more than 25 years’ experience in technology management, operations, finance and investment banking and 18 years of political and government understanding and knowledge, Mr. Dorman has driven Credible from a start-up with a Mission to improve the quality of care in behavioral health to a profitable, financially stable company with over 300 Partner Agencies across 27 states, annual revenues exceeding $20,000,000 and more than 150 staff. Prior to starting Credible and growing Credible to a leadership role in the Behavioral Health Enterprise software market, Mr. Dorman managed a $40 million e-Commerce division for Lockheed Martin. Previously, Mr. Dorman worked in the private sector managing turn-around’s and proving investment banking and management consulting. Prior to his MBA, Mr. Dorman worked in county and state government in Maryland as well as on Capitol Hill. He earned his MBA in Finance from the University of Maryland and a B.A. in Political Science from the University of Delaware.


2:00 pm - 3:15 pm

Creating A Data Driven Organization: A CEO & Executive Team Primer

Knowledge Partner

Sponsored By Core Solutions, Inc.

For health and human service organizations, your greatest assets can be found by identifying the areas that impact your success. Now more than ever, value-based purchasing has caused assets such as clinical, finance, operations and community, to be more contingent upon each other than ever – making it important to measure and improve upon their individual metrics. In this essential executive session, we will explore the importance of data to a successful organization, the operational processes you must have in place to utilize your data to its full advantage and how to build your company’s culture around your data.

Ravi Ganesan

President & CEO, Core Solutions, Inc.

Ravi Ganesan started Core Solutions nearly a decade ago.  He began the venture as a developer of custom solutions for select organizations in behavioral health and human services. Since then, he has used his passion for entrepreneurship and a rich background in consulting and software development to grow the company into a premier provider for clients of all types and sizes across the country.
Prior to founding the company, Ravi was a systems architect and software developer with Management Concepts, Inc., an IT consulting firm. Before this, Ravi launched his career in the Greater Philadelphia region at New York Life, the nation’s oldest and largest mutual life insurance company. While there, he established a technical assistance program initially developed to help insurance agents integrate technology into their businesses, which evolved to include business consulting, marketing and related support activities. Ravi received his M.B.A. from St. Joseph’s University in Philadelphia.


9:45 am - 11:00 am

Thought Leader Forum: Suzanne F. Clifford, Senior Vice President of Integrated Primary Care, Community Health Network

Classroom Workshop

As a follow-up to this morning’s keynote presentation, Suzanne Clifford will be available to answer attendee questions and continue to share an insider’s perspective on collaborating with outside organizations, working together internally to be better positioned for sustainability, and successfully transforming a delivery system.

Suzanne F. Clifford

Senior Vice President of Integrated Primary Care, Community Health Network

Suzanne F. Clifford is the Senior Vice President of Integrated Primary Care at Community Health Network.  She oversees strategy and operations for the following ambulatory services: Behavioral Health, Primary Care, OB/GYN, Pediatrics, Post-Acute, Employer Health, Employee Health, Med-Checks and Retail Clinics.  She previously served as Vice President of Behavioral Health at Community Health Network where she runs a 123 licensed bed inpatient hospital and a robust continuum of outpatients services.  Prior to joining Community, she served as President of Inspiring Transformations, an organization focused on mobilizing diverse, multi-system coalitions to dramatically improve health outcomes. Her recent projects received recognition including being named one of the top thirty most effective non-profit collaborations in the United States by the Lodestar Foundation and the Collaboration Prize committee, the Indianapolis Mayor's Advisory Council on Disability’s Access and Inclusion award, special recognition from the Indianapolis City Council and the Coalition for Homelessness Intervention and Prevention’s Collaboration Award.  Examples of her recent projects include:

  • Improved health outcomes by activating collaborations that implement progressive integrated care and population management innovations
  • Implemented numerous projects that used Lean Six Sigma to improve healthcare quality and access while lowering costs
  • Partnered with Eli Lilly and Company and the city of Indianapolis to lead a coalition of over 80 organizations focused on improving training and employment outcomes for individuals with serious mental illness
  • Facilitated the development of corporate social responsibility projects that improved critical health and community outcomes
  • Created healthcare transformation initiatives in 17 different states that improved outcomes for people with mental illness and substance use disorder

Clifford was elected to and served on the national board of Directors for the National Alliance on Mental Illness (NAMI).   She also served as the national chairperson for the NAMI Children’s Policy Committee and the NAMI Education and Information Committee.  Prior to Inspiring Transformations, two governors appointed her as the Director of Mental Health and Addiction for Indiana where she led six state hospitals and directed community mental health and substance use disorder services in 92 counties.  As Director, she balanced a $367 million budget in a challenging fiscal environment. While serving on the Board of Directors for the National Association of State Mental Health Program Directors and as Co-chair of the NRI National Quality and Accountability Committee, she was active in national mental health and addiction transformation policy.  Before accepting the governor’s appointment as the Director of Mental Health and Addiction, she was employed at Fortune 500 companies including over ten years at Eli Lilly and Company.  At Lilly, she held multiple internal consulting and management positions focused on improving outcomes for patients.


11:15 am - 1:30 pm

Shaping The Future Of Technology For Behavioral Healthcare Providers: An Executive Focus Group Discussion

Knowledge Partner

Sponsored By Qualifacts Systems, Inc.

This session is "By Invitation Only"   Lunch will be provided during this session.

Attendees at this unique facilitated session will discuss the key market and industry challenges driving change today, ideate and examine the priorities, essential elements and capabilities participants need to transform their behavioral health businesses and thrive in the future. This event will be led by OPEN MINDS team members, Monica E. Oss, Chief Executive Officer, and Ken Carr, Senior Associate, as well as Qualifacts executives, Jeff Silverman, Chief Sales & Marketing Officer and Gregg Boyle, Chief Product Officer.

Jeff Silverman

Chief Sales & Marketing Officer, Qualifacts Systems, Inc.

Jeff Silverman is Qualifact’s Chief Sales & Marketing Officer leading all aspects of our go-to-market efforts for our CareLogic platform.
Jeff brings over 25 years of healthcare experience, including expertise in healthcare software technology and a track record of setting growth-oriented strategies and developing high performing, customer oriented sales operations with multiple healthcare companies. Previous to joining Qualifacts, Jeff was the SVP of Provider Sales for Change Healthcare, a leading provider of revenue and payment cycle management.  At Change Healthcare, Jeff led a sales teams of over 80 individuals, supporting all product lines within the Provider Services portfolio of solutions, including both the technology and services sales teams.
Prior to Change Healthcare, Jeff was the Chief Sales and Marketing Officer at Sandata Technologies, a leading provider of technology solutions for the Home Care marketplace. Under his leadership, Sandata achieved record sales growth, expanding their focus to not only work with the provider community, but also to focus on State Medicaid agencies and Medicaid Managed Care organizations.


Gregg Boyle

Chief Product Officer, Qualifacts Systems, Inc.

Gregg Boyle serves as Chief Product Officer for Qualifacts where he leads product and technology strategy for the company.
Gregg joined Qualifacts in 2008 and co-led the company’s successful transition from a struggling custom software and professional services firm to the leading enterprise Software-as-a-Service (SaaS) provider for the behavioral health and human services market.
Prior to joining Qualifacts, Gregg served as the Director of Enterprise Technology for WebMD/Emdeon’s Business Services division where he was responsible for the creation of Emdeon’s next generation technology platform.
Gregg has held a number of board level and advisory roles related to healthcare technology including being a mentor for the Healthbox startup accelerator program. Additionally, Gregg is an active member of Health Level 7 (HL7) and the federal Standards and Interoperability (S&I) framework group.
Gregg studied Computer Science at the New Jersey Institute of Technology (NJIT), with a focus on data security. While at NJIT, he began working with regional alternative energy companies, and eventually helped build two separate fuel cell-electric hybrid vehicles that placed in the American Tour de Sol.


Ken Carr

Senior Associate, OPEN MINDS

Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center providing mental health and substance use inpatient, outpatient, community and support services in Ocala, Florida. In this position, Mr. Carr provided extensive financial management and revenue cycle realignment, including departmental reorganization, EHR billing implementation, cash management enhancement, and strategic financial analysis.

Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.

Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.

Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.


2:00 pm - 3:15 pm

Building A High Performance Culture In A High-Growth Organization

Knowledge Partner

Sponsored by Relias Learning

Join us for a look at the challenges and best practices in building and maintaining corporate culture in a high growth company with multiple acquisitions.  Mike Mutka, Chief Strategy Officer at Relias Learning, will discuss the key challenges faced by Relias during periods of high growth, the strategic organizational plan that was developed, and the tools and processes used to build a healthy and sustainable high growth company.

Mike Mutka

Chief Strategy Officer, Relias Learning

Mike Mutka is the Chief Strategy Officer at Relias Learning, responsible for building the company’s growth strategy and for all acquisition activity. As part of the original management team, Mike helped launch Silverchair Learning Systems in 2005 and served as President of SLS until it became part of Relias Learning in 2012. Since 2012, Mike has helped guide Relias Learning as it has doubled in size twice in the past four years, focusing extensively on organizational development and culture.  Previous to SLS, Mike held executive leadership positions at the Hill-Rom Company, Berchtold Corporation, and Briggs Healthcare with extensive experience in new product development, sales and marketing management, strategic planning, and Kaizen continuous improvement methodology.
Mike earned a Bachelor’s degree in Business and an MBA in Marketing from Indiana University‘s Kelley School of Business.
Mike previously has served as Board Chairman for the Mariposa School for Children with Autism, in Cary, NC and was Board Chair for the Coastal Carolina Alzheimer’s Association in Charleston, SC. A 20+ year veteran of the post-acute market, Mike is passionate about society’s responsibility to ensure dignity and compassionate care for the elderly.


8:30 am - 9:30 am

Leadership In A Time Of System Transformation: Using Advocacy To Change The System For Consumers

Plenary Address

Many will undoubtedly remember the 2013 death of the son of Senator Creigh Deeds, who was unable to secure a hospital bed in a psychiatric ward for his son during a mental health crisis. This unfortunate incident brought to light the many problems facing the mental health care system in the Commonwealth of Virginia – and furthered the deep commitment that Charles (Chuck) Hall, the recently retired Executive Director of the Hampton Newport News Community Service Board, had to helping revamp the entire system of care in Virginia. Today, Mr. Hall works as a volunteer advocate with a joint mental health task force, pushing legislators, elected officials and state and local healthcare workers to work together to fix the broken system. In this inspiring discussion session, Mr. Hall will discuss his work in the state of Virginia and where system advocacy fits into the leadership role for executives.

Charles A. Hall

Former Executive Director, Hampton-Newport News Community Services Board

Mr. Charles Andrew Hall, is the recently retired Executive Director of the Hampton-Newport News Community Services Board, whose mission is to provide a comprehensive continuum of services and supports promoting prevention, recovery, and self-determination for people affected by mental illness, substance abuse, and intellectual and developmental disabilities, and advancing the well-being of the communities it serves.

Mr. Hall is a graduate of the College of William and Mary (Philosophy and Government), where he also received his Masters Degree and an Advanced Certificate in Counseling.  He began his career with the Hampton-Newport News Community Services Board (H-NNCSB) in 1979 as a Substance Abuse Programs Specialist.  Mr. Hall served in this capacity, adding experience to the knowledge he gained until 1986, when he was appointed by the Board of Directors as the Executive Director of the H-NNCSB.  Since 1986, Mr. Hall served the communities of Hampton and Newport News in this position until he retired in 1999.  However, in view of his past service to the community and to the Hampton-Newport News Community Service Board, in 2003, Members of the H-NNCSB’s Board of Directors asked that he return as its Executive Director.  He continued in this position until his retirement on April 30, 2016.

Mr. Hall and his wife, Kathy, lived aboard their cruising sailboat, First Light, for over 16 years and  from 1999 to 2003 sailed extensively from the U.S. East coast through the Caribbean to Venezuela, across the Atlantic and around the British Isles to above the Arctic Circle in Norway. These journeys included Spain and France.

In addition to his duties as Executive Director of H-NNCSB, Mr. Hall has served as a Member of:

  • The Board of Directors of Regional Health Planning District No. 5 (HPR-V);
  • The Chief Justice of the Virginia Supreme Court’s, Commission on Mental Health Law Reform where he Chaired the “Task Force on Access to Services”;
  • The Virginia Health Reform Initiative Advisory Council of Secretary William A. Hazel Jr. where he Co-Chaired the “Medicaid Task Force”;
  • The Strategic Planning/Health Care Reform Committee of the Dept. of Behavioral Health and Developmental Services (DBHDS); and
  • The Hampton-Newport News Community Criminal Justice Board
  • Member of the Board of Community Health Partnership of Virginia,

Mr. Hall is married, has one son, and one grandchild.


9:45 am - 11:00 am

Do You Have The Reporting Capabilities You Need To Succeed? How To Manage Performance In Times Of Transition

Classroom Workshop

Today’s health and human service organizations have a lot of relatively inexpensive data available from a lot of sources – including electronic health record (EHR) data, customer relationship management (CRM) data, financial data, human resources (HR) data, consumer health risk appraisals, and remote monitoring data. In addition, there are many relatively inexpensive tools for analyzing that data. But all the data and all the tools don’t mean anything if executive teams can’t find a way to incorporate the data into the management of their organization in a meaningful way. In this workshop, we’ll explore the data and analytics that your organization needs to maximize performance and discuss the keys to metrics-based management.

Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.