
Rethinking Recruitment, Retention & Resilience
Discover how your organization can tackle the challenges of increasing service demand and a shrinking workforce with field-tested, cutting-edge talent management strategies.

Jane E. Hyde, Ph.D.
Summit Chair & Senior Associate,
OPEN MINDS
The 2026 OPEN MINDS Workforce Best Practices Summit will feature sessions on trauma informed approaches to sustaining top professionals, strategies for change management, rethinking compensation and benefits trends, new staffing models including fractional and contingent workforces, and trends in recruitment, including AI.
2026 Summit Agenda
New Perspectives On Sustaining Your Top Professionals

Recently, behavioral health organizations have been acknowledging the effects of working with, feeling empathy for, and having responsibility for trauma survivors. Whether this effect is referred to as vicarious trauma (VT) or secondary traumatic stress, there is no doubt that the work can influence a provider’s worldview, their sense of safety, their own relationships, their sense of hope, and their energy and enthusiasm for their work.
This presentation will challenge some of the myths of vicarious trauma, such as that work is entirely depleting and that home life is entirely fulfilling, and that there is such a thing as work-life balance. Presenters will discuss specific techniques employers can use to help sustain their top employees by growing their hope and energy in the workplace, thereby reducing turnover. Case studies will share strategies for developing skills to enhance employees’ work lives, to help employees thrive through intensity, to develop radical compassion, and to recover from crisis.
During the session, attendees will:
- Identify three myths about vicarious trauma and their alternative truths.
- List eight skills to sustain top employees and discover organizational plans to teach and support these skills.
- Identify agency structures to support providers in recovering from crisis, reducing fatigue and burnout.
Peggy Kelly, LPC-S

Peggy Kelly, LPC-S, is Chief Executive Officer of Youth Home, Inc. in Little Rock, Arkansas, where she leads strategic growth—expanding service lines and widening the agency’s geographic reach—while maintaining a commitment to trauma-informed, evidence-based care. Previously as Chief Clinical Officer, she oversaw all clinical services, diversified funding streams, launched new programs, and led a cultural transformation using the Risking Connections trauma‑informed care model.
She served five years as Director of Clinical Services at Jewish Family & Career Services (JF&CS) in Atlanta before returning to Arkansas in 2014 to join Youth Home. Peggy holds a B.S. in Business and Finance from the University of Arkansas and an M.S. in Behavioral Studies from the University of South Alabama. She has practiced in Alabama, Georgia, Michigan, and Arkansas, providing individual, family, and group behavioral health services, and has worked as an Employee Assistance consultant for Fortune 500 companies and a large hospital system, advising on policy development and implementation. Her areas of expertise include employee wellness, workplace violence, substance abuse, and conflict resolution.
Peggy serves on the boards of the Arkansas Behavioral Health Council and the National Association of Children’s Behavioral Health. She and her husband, Donnie, enjoy Arkansas’s mountains and lakes and attend concerts and outdoor festivals whenever time permits.
Patricia Wilcox, LCSW

Patricia D. Wilcox, LCSW, is Klingberg’s Vice President of Strategic Development. She specializes in improving systems that treat traumatized children and their families. She created the Restorative Approach™, a trauma- and relationship-based treatment method. She is a trainer for Risking Connection® and a faculty member at the University of CT School of Social Work and the University of St. Joseph’s School of Social Work. She is the author of Trauma Informed Care: The Restorative Approach as well as several articles. She trains internationally on trauma-informed care, has presented at many national conferences, and has recently been offering training with her colleague, Aminah Ali, on topics supporting full inclusion in the workplace. She was the 2011 Connecticut Social Worker of the Year and, in 2022, was designated a Soroptimist Exceptional Woman.
Building Leadership That Lasts: Designing Scalable Development Programs For A Multigenerational Workforce With Thresholds

Developing strong, sustainable leadership pipelines is a strategic imperative for behavioral health organizations facing workforce complexity and constant change. This session explores how one organization designed and implemented a comprehensive leadership development program that spans all supervisory levels, including senior leadership, ensuring alignment, consistency, and long-term impact.
Participants will learn how to move beyond one-time training events to build a structured, multi-year leadership strategy that includes ongoing support mechanisms such as coaching, check-ins, and onboarding pathways for emerging leaders. The session will also address one of today’s most pressing workforce dynamics: leading across four generations. Attendees will gain practical insights into tailoring leadership approaches to engage, motivate, and retain a diverse workforce with varying expectations and communication styles.
Key takeaways include:
- Actionable strategies to create a sustainable model for developing leaders at all levels in behavioral health
- Tools to strengthen leadership capacity and improve organizational culture
- Approaches to tailoring leadership training for different generations
Sterling Haukom Anderson, LPC

Sterling Haukom Anderson, LPC has worked in the mental health field for over 13 years and is currently the Director of Workforce Development at Thresholds. She has provided clinical and case management support to individuals living with severe mental illness and has developed and delivered trainings, eLearning, and consultations for both internal and external audiences on a range of topics. Sterling earned her Master’s in Counseling from DePaul University in 2012.  Â
Build, Buy, or Both? A Decision Framework for Revenue Cycle Management

Behavioral health agencies are under mounting pressure as staffing shortages, rising denial rates, and shrinking margins force leadership teams to rethink how they manage the revenue cycle. Some are investing in internal teams. Others are outsourcing entirely. And a growing number are landing somewhere in between.
This session offers a practical decision framework for evaluating your RCM model. We’ll unpack the real costs, tradeoffs, and organizational readiness factors that should drive the build-vs-buy decision and explore how a co-sourced approach is helping agencies maintain control while closing operational gaps. Attendees will leave with a clear lens for evaluating their own revenue cycle strategy.
Leading Through Change By Creating Agile Teams

Behavioral health organizations are operating in a period of constant change—from new payment models and regulatory shifts to workforce shortages and evolving care delivery expectations. For today’s executives, the ability to lead organizations through change is no longer optional; it’s a core leadership competency.
This session will explore practical change management strategies tailored to behavioral health organizations. Leaders will learn how to align teams around a clear vision, communicate effectively during periods of transition, and build cultures that are resilient and adaptable. Speakers will share lessons learned from implementing major organizational changes—from restructuring services to adopting new technologies—and discuss how leaders can engage staff, reduce resistance, and sustain momentum in a rapidly evolving environment.
Jeffrey Ralph, Ed.D.

Jodi Harding, LPCC-S, LICDC

Leadership Approaches To The Ethical Uses Of AI: An Interactive Discussion Session Â

Artificial intelligence is changing how organizations recruit, schedule, support, and manage their workforce. As these tools become part of everyday operations, executive leaders must ensure AI is used in ways that are ethical, transparent, and aligned with organizational values while maintaining employee trust and accountability.
In this interactive discussion session, attendees will examine real-world AI scenarios related to workforce management and organizational leadership. Through facilitated discussion, participants will explore the leadership decisions each scenario requires, discuss the legal and ethical considerations involved, and identify practical approaches for establishing responsible AI policies across their organizations.
Stuart Buttlaire, Ph.D., MBA

Stuart Buttlaire brings over 35 years of executive, clinical, and policy experience to OPEN MINDS. Dr. Buttlaire has experience in both the public and private sectors of healthcare providing leadership and direction in healthcare delivery. His career has focused on advancing integrated behavioral health and addiction medicine through strategic innovation, system redesign, quality improvement, and sustainable policy reform.
Previously, Dr. Buttlaire was the Regional Director of Behavioral Health and Addiction Medicine for Kaiser Permanente. In this role, Dr. oversaw a $200 million portfolio serving 4.6 million members across 23 emergency departments and 33 medical centers. He led development and operations across inpatient, ambulatory, emergency, call center, and contracted community services, supporting more than 2,500 mental health and substance use disorder providers. His leadership resulted in significant system transformation grounded in person-centered, measurement-based, and integrated care models. Dr. Buttlaire was also the lead Mental Health Representative for State Program Initiatives, including Medicaid (Medi-Cal) and Medicare. He pioneered the design and implementation of two psychiatric inpatient units, including a nationally recognized medical/psychiatric unit for individuals with complex co-morbidities. Additional innovations include integrated urgent services for youth and adults, intensive outpatient programs, multi-family group treatments for severe psychiatric conditions, and a mobile app for eating disorders that earned Kaiser’s Innovation Award.
Dr. Buttlaire is a widely respected advisor on behavioral health policy, legislation, and regulatory strategy. He has worked closely with state and federal agencies on issues of parity enforcement, financing reform, Medicaid redesign, and systems integration. He currently serves as Board President of the Institute for Behavioral Health Improvement, is a Board Member of NAMI California, and sits on the California Hospital Association Behavioral Health Advisory Board. He previously chaired the Behavioral Health Section of the American Hospital Association and was appointed to the AHA Regional Policy Board for the Western U.S.
As a frequent speaker and author, Dr. Buttlaire has published articles and research papers on behavioral health integration, suicide prevention, financing, and policy reform. His work continues to shape strategic direction for public and private behavioral health systems across the country.
Dr. Buttlaire holds a Ph.D. in Clinical Psychology from the California Institute of Integral Studies, an MBA with a concentration in Health Care Management and Finance from UC Irvine’s Paul Merage School of Business, a Master’s in Counseling Psychology from Humboldt State, and a B.A. in Psychology and Political Science from the University of Colorado.

