Speakers & Faculty

Kathleen Mahieu, ME.d., MBA

Lead Business Consultant for Strategy & Innovation, Aetna Behavioral Health

Kathleen Mahieu is the Lead Business Consultant for Strategy and Innovation for Aetna Behavioral Health. In her role, she develops initiatives and partnerships that advance our strategy and drive innovation and growth. Within the business, Kathleen works to design, refine, and implement creative solutions that improve the member experience, expand access to care, and broaden integrated medical/behavioral solutions.

Her role is to identify strategic partnerships that differentiate and advance Aetna Behavioral Health’s strategic vision. Data analytics are a key component of Kathleen’s work in quantifying value for our customers. Kathleen leads plan sponsor and provider leadership forums to collaborate on new products, solutions, and approaches that promote the delivery of quality behavioral health care.

Kathleen also serves on Aetna’s Federal Mental Health Parity Task Force. As part of the cross-functional leadership team, she helps interpret parity compliance rules and supports the business to assess and ensure compliance with state and federal parity regulations.

Prior to joining Aetna in 2017, Kathleen led the national behavioral health consulting practice for Aon Hewitt. Kathleen worked with Fortune 100 employers to evaluate and design EAP and behavioral health care programs. She also developed innovative solutions and global strategies that effectively address mental well-being in the workplace. Kathleen is a recognized expert on the topics of EAP, behavioral health, workplace mental health, and mental health parity compliance. Kathleen has been a featured speaker at national industry and employer conferences and published numerous articles and studies on topics such as mental health in the workplace, EAP trends, and integrated behavioral health programs.

Kathleen holds a Master’s in Education from Fairfield University and Master’s in Business Administration from Sacred Heart University.

Kathleen currently serves on the Advisory Board for Open Minds. ×

Jeff Klimaski

President & Chief Operating Officer, The Columbus Organization

Jeff Klimaski

President & Chief Operating Officer, The Columbus Organization

The Columbus Organization is a nationally scoped, care coordination-focused company, whose mission is to help individuals with intellectual and developmental disabilities navigate their communities and the supports within them. The Company empowers people to realize their meaningful life goals, currently serving nearly 11,000 consumers.  Columbus also provides professional clinical staffing to I/DD institutions, and quality improvement consulting services to institutions and states throughout the U.S.

Jeff is the President and Chief Operating Officer, and brings more than 20 years of experience in US and international healthcare in positions across finance, operations, healthcare compliance, and corporate acquisitions and integrations.  Each of Jeff’s key assignments have concentrated on driving significant change at the organization.  At Columbus, Jeff is leading a strategic transformation of the Columbus business model to create a person-centered organization that drives measurable results through a data and outcomes orientation.  Key components of the Columbus algorithm of care start with leadership alignment, intense focus on business acumen and an action bias, supported by a strong quality and compliance program with regular performance monitoring.  This serves as the foundation to drive refined, whole person, community driven models of care that improve satisfaction and quality levels, and by turn reduce costs to the healthcare system. ×

Kelly Phillips-Henry, Psy.D., MBA

Chief Executive Officer, Aurora Mental Health Center

Dr. Kelly Phillips-Henry is an experienced Behavioral Healthcare leader with 20+ years of executive leadership in the Colorado Community Mental Health and Department of Defense healthcare systems.  She is a two-time CEO of large, not for profit community mental health centers in Colorado and currently serves at the CEO at Aurora Mental Health Center where the organization serves the 3rd most ethnically diverse community in the nation.  Kelly spent 12 years active-duty as a Major in the US Air Force serving as a clinical psychologist overseeing Mental Health/Substance Use clinics, Wellness Centers, and as an Associate Professor at the US Air Force Academy while also running the Cadet Counseling Center.  Kelly holds a MA and PsyD in clinical psychology and a MBA from the University of Colorado.  Her passion remains the Rocky Mountains where she spends her free time with her husband and four grown children.  She is a lifelong marathoner and Ironman triathlete. ×

Bruce Nisbet, MSW, DFNAP

President/Chief Executive Officer, Spectrum Health and Human Services

Bruce C. Nisbet, MSW, DPFNAP is President and CEO of Spectrum Health and Human Services, a large not-for-profit community behavioral health agency with diverse treatment, crisis intervention and recovery-oriented programs serving six counties of Western New York. Spectrum provides integrated mental health and chemical dependency clinics as one of the nation’s sixty-two federally awarded and funded Certified Community Behavioral Health Clinic Programs

He is co-founder and President of the Board of Health Home Partners of WNY, LLC, a joint venture of Spectrum, the Catholic Health System, and Evergreen Health which together provide intensive State designated Health Home care coordination services to several thousand high need Medicaid recipients in three counties.

Nisbet is also co-founder of Value Network, IPA, a joint venture with Endeavor Health, Horizon Health and Bestself Health which is an emerging behavioral health Network with 86 member and affiliate organizations across the eight counties of WNY.

His previously held positions include President/CEO of the Children’s Home of Wyoming Conference in Binghamton, NY and Executive Vice President and Chief Program Officer at Gateway-Longview, Inc. in Williamsville, NY, both large comprehensive child welfare agencies.

While at Gateway-Longview Nisbet founded the New York State Coalition of 853 Schools, and as President developed a legislative strategy that resulted in $124M in State funds made available to refurbish or build fourteen special education schools across the State for educationally handicapped children.

Throughout his more than forty year career Nisbet has sought to collaborate with others to make professional contributions that improve the lives of both adults and children who are struggling with mental health challenges. He is a strong believer that teamwork and collaboration are the best ways to make a difference in the lives of those we serve. ×

Stephen Christian-Michaels, MA

Chief Strategy Officer, Wesley Family Services

Stephen Christian-Michaels, Chief Strategy Officer of Wesley Family Services went to Carnegie-Mellon University, receiving his Bachelor’s degree in psychology before going the University of Chicago where he obtain his Master’s in Social Work.

Stephen has worked in the behavioral health field for 42 years.  He spent the first 17 years in the Chicago.  He returned to Pittsburgh in 1998 to become the Chief Operating Officer at Family Services of Western Pa.

Stephen has driven the use of acquisition to grow the size of Family Services and grow the quality of administrative processes.  After becoming CEO in 2014 he suggested and drove a number possible mergers and acquisition.  The merger with Wesley Spectrum, merged two 30 million agencies with a combined staff of close to 1,200.

Recruitment and Retention is the number one challenge in the newly developed Strategic Plan after the merger.  Stephen has been driving new best practices to drive first in class human resources in this new merged entity. ×

Carol Cassell

Executive Director, Recovery Health Soltions IPA, LLC

Carol Cassell

Executive Director, Recovery Health Soltions IPA, LLC

Carol Cassell is Executive Director of Recovery Health Solutions IPA and Advanced Health Network IPA, both behavioral health provider networks serving NYC and Long Island markets; working collaboratively with its provider network leadership to improve access to behavioral health services with engagement by individuals in need. As a healthcare leader, Carol brings strategic, financial, operational and organizational experience including 18 years in healthcare (hospital, post-acute, ambulatory care) delivery systems, 14 years health plan management and operations, and 7 years combined community health planning, information technology and healthcare consulting.  Carol’s focus is on delivering patient centered value engaging patients and their family/support systems, medical providers and community-based organizations through shared leadership, collaborative business relationships, and aligned payments models, supported by actionable process and outcome performance measures. ×

Harriet Stein

President, Big Toe in the Water, LLC

Harriet Stein has more than thirty years’ experience in the healthcare industry, including almost a decade teaching Mindfulness at Johnson & Johnson. She is a Registered Nurse and professional presenter to companies ranging in size from small firms through the Fortune 500.

Harriet is recognized as an “inspirational teacher,” and utilizes humor to teach the practice of Mindfulness. At J&J she taught Mindfulness to more than 5,000 of her colleagues, gave presentations at internal leadership summits for global audiences, and instructed on Mindful Leadership. Harriet’s unending enthusiasm and passion to help individuals take steps toward a healthier, more fulfilling life through this practice is striking. Her knowledge and energy enable her Mindfulness participants to successfully enhance both their professional and personal lives.

Her desire to teach Mindfulness began after attending her first professional program with Dr. Jon Kabat-Zinn, founder of the Mindfulness-Based Stress Reduction (MBSR) Program in 2000. Harriet completed advanced teacher training in MBSR at the Myrna Brind Center for Mindfulness (Thomas Jefferson University Hospital, Philadelphia).

Harriet earned a BS in Nursing from Albright College and an MS in Health Administration from Saint Joseph’s University. When not working, she enjoys taking photographs and videos that clearly demonstrate the positive and lasting impact that Mindfulness can have on our daily lives. ×

Jim Triandiflou, MBA

Chief Executive Officer, Relias

Jim Triandiflou joined Relias as CEO in 2012. He was previously president and CEO of ServiceCEO, a field service software company with more than 6,000 customers around the world. Before ServiceCEO, Triandiflou was Chief Operating Officer (COO) of Centive, a sales performance management software company. He also served as COO of Stryker Orthopedics’ largest independent distributor, Surgi-Care. Triandiflou has a bachelor’s degree in marketing from State University of New York College at Oswego and a master’s degree in business administration from the Arizona State University Carey School of Business, which included coursework at the American Graduate School of International Management (Thunderbird). Triandiflou is currently the chairman of the board of directors of Special Olympics of North Carolina, is an advisory board member of Band Together, a nonprofit that uses live music as a platform for social change, a member of the board of directors of Navex Global, a Portland, Oregon-based provider of ethics and compliance software as well as Dude Solutions, the leading asset management software company. ×

Jeffrey Nelson, DHA, MBA, CHCIO, CPHIMS

Chief Information Officer, Millennium Physician Group

Bio Coming Soon! ×

Paul Duck

Senior Associate, OPEN MINDS

Bio Coming Soon! ×

Art Williams, PMP

Senior Associate, OPEN MINDS

Arthur Williams, PMP, brings over 30 years of health care data and technology experience, providing analytic support for U.S. Medicaid offices, U.S. Medicare, Canadian Medicare, and commercial insurance clients. Mr. Williams currently serves as a Project Management Consultant and Senior Associate for the OPEN MINDS team. He offers extensive experience with data analysis and claims processing in several key arenas including pharmacy, long-term care, and managed care.

Prior to joining the OPEN MINDS team, Mr. Williams served as a Medical Economist and a Senior Program Manager on contract with the State of Pennsylvania Department of Human Services from 2010 to 2018. Mr. Williams also worked with Electronic Data Systems as program manager for HP-EDS project management process integration. He was responsible for coordinating the successful move from an EDS program management and billing process to the new Microsoft Project Server (MSPS) and SAP. His efforts included the coordination of over 150 project managers on several health care accounts to convert over 2,000 active projects to the new application. He facilitated meetings with commercial, Medicaid and Medicare accounts to standardize project management and billing standards, earned value calculation, and resource management.

As a Project Account Manager with MetaVance, Mr. Williams co-wrote and managed a feasibility assessment for the province of New Brunswick’s Medicare system. As the Product Delivery Manager for MetaVance, Mr. Williams was the first delivery manager of EDS’s new flagship Health Care Portfolio, a product still in use at four sites, including BCBS of Arizona and Humana Healthcare. As a technical manager for the Pennsylvania Medicaid, Mr. Williams oversaw the development and delivery of enhancements for a two-year Pennsylvania Medicaid implementation. He set-up a quality assurance test lab and sponsored end-user training for over 300 state workers.

Mr. Williams performed Graduate Study at Western Michigan University and has a Bachelor of Arts from Albion College. He is an affiliate with the Project Management Institute (PMI), and the Health Information and Management Systems Society (HIMSS).


Robert M. Atkins, M.D., MPH

Senior Medical Director, Aetna Medicaid

Robert Atkins, M.D., MPH has been a Senior Medical Director in Aetna Medicaid since 2007. He led development and implementation of Aetna's standard model of care that integrates physical and behavioral health for all Medicaid members. He sponsored development and implementation of our System of Care model across all Medicaid plans. This addresses conditions where people live, learn, work and play through cross-sector collaboration. For the last two years he has helped introduce and develop Aetna Medicaid's trauma-informed transformation. His focus has been how to identify providers who are trauma-informed, and so inform people Aetna serves who identify that as a priority.

Dr Atkins has over 30 years of experience in the management of behavioral health programs in the private and public sectors. He received his medical degree and a master's degree in public health from Johns Hopkins University and completed his psychiatric training at the University of Maryland. He is Board-certified in psychiatry and administrative psychiatry. ×

Raouf (Ron) Gharbo, DO, FAANEM, FAAPMR

Autonomic Nervous System Rehabilitation Subject-Matter Expert, ANS Health, LLC.

Raouf (Ron) Gharbo DO, FAANEM, FAAPMR is a board certified neurorehabilitation specialist and electrophysiologist and has over 22 years of exemplary chronic pain management practice during the Opioid Crisis.  His expertise spans from practically applying ongoing clinical research as a clinical investigator of research led by the U. of South Carolina School of Public Health and Veterans Administration and guiding organizational culture shift among performers and athletes through healthy decision making for sustainable high performance.  He is the lead adviser to a medical grade wearable startup and consultant for leaders and employee assistance programs through ANS Health LLC. ×

Ray Wolfe, J.D.

Senior Associate, OPEN MINDS

Raymond “Ray” Wolfe, J.D. brings over 40 years of experience in the health and human services sector to the OPEN MINDS team. Mr. Wolfe currently serves as a Senior Associate, a position in which he utilizes his expertise to successfully lead varying projects for OPEN MINDS. His areas of expertise include financial analysis and management, mergers and acquisitions, performance improvement, and strategic planning.

Before joining OPEN MINDS, Mr. Wolfe served in a 22 year tenure with Pittsburgh Mercy Health System in Pittsburgh, Pennsylvania. Most recently, Mr. Wolfe served as the organization’s Chief Operating Officer (COO) where he was responsible for oversight of all system operations, strategic planning, and performance management. Under his direction Pittsburgh Mercy achieved over $850K in value-based reimbursement contract quality bonus awards, integrated three organizations through merger/acquisition, and adopted a new performance management program for managers.

Before acting as Pittsburgh Mercy’s COO, Mr. Wolfe served as the organization’s Chief Financial Officer (CFO) and was responsible for the development of internal costing methodologies, contract rate negotiations, and financial forecasting activities. In addition, he coordinated an integrated care program with local partner hospitals to develop a series of diversion and respite programs, as well as, specialized primary care, integrated care management and high utilizer teams, while maintaining 15 straight years profitability.

Mr. Wolfe was promoted to CFO after serving as the Director of Fiscal and Information Security/Compliance for the health system. In this role, he was responsible for managing the transition of service contracts from fee-for-service (FFS), leading all compliance activities, and implementing a next generation electronic health record (EHR) system.

Prior to his time at Pittsburgh Mercy Health System, Mr. Wolfe served as Chief Fiscal Officer with the Summit Center for Human Development in Clarksburg, West Virginia, where he was responsible for reporting and budgeting functions and preparing Summit Center’s programs for FFS billing.

Previously, Mr. Wolfe served in billing and collections for two Pennsylvania-based hospitals. First, as an Accounts Receivables Manager for Brownsville General Hospital in Brownsville, PA, where he managed the accounting and billing system transition systems. Later as a Patient Account Manager for St. Francis Medical Center in Pittsburgh, PA, where he improved collections to hit 95% rate through the implementation of new billing software and department reorganization.

Prior to working in the health and human services market, Mr. Wolfe spent five years practicing as a Lawyer with at Law Offices of Arch A. Moore in Moundsville, WV. In this role he provided general legal practice, created and established bylaws for multiple corporation, and handled West Virginia licensing of first vision insurance plan.

Mr. Wolfe earned his Juris Doctor from the West Virginia University School of Law in Morgantown, WV and his Bachelor’s degree with a focus in Political Science and Sociology from West Liberty University, in Wheeling, WV, where he graduated Magna Cum Laude.


John F. Talbot, Ph.D.

Vice President, Corporate Strategy, Jefferson Center for Mental Health, & Senior Associate, OPEN MINDS

John F. Talbot, Ph.D.

Vice President, Corporate Strategy, Jefferson Center for Mental Health, & Senior Associate, OPEN MINDS

John Talbot, Ph.D. has more than 30 years’ experience in all aspects of health care, including upper management, consultation, education, direct clinical work, and serving as the president of a non-profit board.

Dr. Talbot is currently Vice President of Corporate Strategy at Jefferson Center for Mental Health (JCMH) in Denver, Colorado. In this role, he is responsible for the development and implementation of corporate strategy, strategic alliances and new product development. Dr. Talbot also served as the Vice President of Integration Development for JCMH where he led all new business development opportunities in integrated care and participated in region wide and statewide initiatives.

Prior to his current role, Dr. Talbot served as an Executive Vice President for OPEN MINDS for eight years and provided consultation, training and operational assistance to behavioral health providers, nonprofit organizations, and managed care organizations across the country. His areas of focus for consultation and training include strategic planning, the development of successful strategic alliances, board development, organizational reengineering, operations management, management and leadership development, and change management.

Previously, Dr. Talbot served as the President of Colorado Care Management, a network of agencies providing care to children and families. Dr. Talbot led the development of a coalition of Colorado business executives to address the issues of providing care to abused and neglected children, and the establishment of a nationwide purchasing cooperative for non-profits. The innovative work of Colorado Care Management received national recognition, including participation in a Federal IV-E waiver study that demonstrated measurable superior clinical outcomes.

Dr. Talbot’s additional experience includes serving as the Associate Dean of Operations, the Director of the Master of Health Systems Program, and Adjunct Faculty for University College, University of Denver. He also held a senior management position at Mount Airy Psychiatric Center in Denver, Colorado.

Dr. Talbot has been a featured speaker at a number of national and state venues, and is the former publisher and editor of Today’s Healthcare Manager, a newsletter focusing on leadership and management skills for healthcare managers, and has written numerous articles, manuals, and book chapters.

Dr. Talbot received his Ph.D. from the University of Denver, Master of Occupational Therapy from Western Michigan University, and Bachelor of Science from Loyola University.


Ken Carr

Senior Associate, OPEN MINDS

Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. He currently ia a Senior Associate with the OPEN MINDS consulting practice. In this role, he served as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, financial analysis of service lines, and technology selection.

Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.

Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.

Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.

Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.


George Braunstein, RN, FACHE

Senior Associate, OPEN MINDS

George Braunstein, RN, FACHE, brings more than 35 years of experience in leading both private and public sector health and human services organizations – in both institutional and ambulatory settings.

Prior to joining OPEN MINDS, Mr. Braunstein served as executive director of the Fairfax-Falls Church Community Services Board (CSB) in Fairfax, Virginia, which provides community-based mental health, substance abuse, and developmentally disabled services. During his six-year tenure with the CSB, which had a 150+ million dollar budget and over 1,200 employees, he both reduced the budget and increased service access. Mr. Braunstein also developed the organization’s first fully integrated service model that is combined mental health, substance use treatment and primary care services.

Before his role in Fairfax County, Mr. Braunstein was the executive director of the Chesterfield County CSB. In his eight years in that role, he restructured management to flatten the organization, which improved both service and budget performance and eliminated a 1.5 million dollar deficit with no reductions in staff.

Previously, Mr. Braunstein served as the Behavioral Health Director for the Family Health Plan, in Milwaukee, Wisconsin. This cooperative was a model for health maintenance organizations (HMO) that served over the 100,000 individuals. In this role, he worked to pilot the first integrated care models for behavioral health into primary care, while providing redirection of the behavioral health benefit to better emphasize clinical intervention.

Mr. Braunstein also served as the Executive Director Behavioral Health, for Aurora Healthcare in Milwaukee – the largest integrated health care system in Wisconsin with 13 hospitals, 20,000 employees and 1.5 billion dollars in annual revenue. He was responsible for the management of all aspects of a 40 million dollar, 800-employee multi-site integrated behavioral health service delivery system.

Mr. Braunstein received his Master of Science in Community Mental Health Nursing from the University of Wisconsin-Milwaukee and his Bachelor’s degree in Nursing from the University of Wisconsin. He also earned a Bachelor’s degree in History Education from Rockford College. Additionally, Mr. Braunstein completed psychotherapy training from the Family Studies Center at Northwestern University.


Stephen Holoviak, Ph.D.

Subject Matter Expert, OPEN MINDS

Dr. Holoviak is a retired professor of Management at Penn State Mont Alto where he taught senior level business courses.  Steve is the author-and /or co-author of 6 books with his latest:  Reclaiming Your Calling : A Guide for Managers & Supervisors in The Health & Human Services Field ; 6  instructors manuals and workbooks, and authored over 120 articles in various journals and trade magazines; has three public TV scripts to his credit; and is the former Contributing Editor of the “Audio Human Resource Report Magazine”.  Prior to this he was the long tenure Dean of the John L. Grove College of Business at Shippensburg University.

He began his career with Merrill Lynch was later Director of Marketing for First National Bank of Maryland.  Steve has been an active consultant for 30+ years working in the areas of quality systems, labor relations& human resource management, organization design and project management. In retirement he has authored two fiction spy adventure novels; The Cuban Connection: A Stephen masters Adventure, and Iberia Calling: A Stephen Masters Adventure, Book ll both written under the pen name JTS Brown. He has four children, four grand children, loves to bike, golf and enjoys travel.


Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design. ×

Wendy Allen

Artist, Lincoln Into Art

Wendy Allen was born in Pittsburgh in 1955. For thirty years, she pursued a career in educational publishing, lastly as Creative Director for a major children’s publisher. In 2007 she left to pursue painting full-time.

Art became Allen’s passion when, in 1983, she painted her first portrait of Abraham Lincoln. He soon became the focus of her artwork. In 2009, the year of the Lincoln Bicentennial, CNN aired an interview about Allen’s unique career. Her work has also been featured at the Historical Society of Washington, D.C., alongside Lincoln portraits by Salvador Dali, Robert Rauschenberg, and Norman Rockwell. Most recently, her work was exhibited at the Pensacola Museum of Art in Pensacola, Florida.

Allen serves on Board of Directors for The Lincoln Fellowship of Pennsylvania, The Lincoln Forum, and Main Street Gettysburg.

She currently divides her time between her home in New Milford, Connecticut, and her studio/gallery, Lincoln Into Art, in Gettysburg, Pennsylvania. ×

Terry G. Fox

Licensed Battlefield Guide, Gettysburg

Terry Fox is a sixth-generation resident of Gettysburg, Pennsylvania, and a battlefield guide emeritus with Gettysburg National Military Park. He taught American History in the public schools for 33 years, serving as department head and as a member of the Carnegie Foundation for teaching American History. Since his retirement he has taught as an adjunct professor at Gettysburg College and at the Johns Hopkins University School of Education. He has presented leadership seminars for U.S. Air Force chief master sergeants as well as employees of the U.S. Secret Service, Drug Enforcement Administration, and Immigration and Customs Enforcement, in addition to teaching in Johns Hopkins’ Police Executive Leadership program. He earned his undergraduate and graduate degrees from Shippensburg College. ×

Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University. ×

Robert Prosperi

Licensed Battlefield Guide, Gettysburg

Robert H. Prosperi is one of the foremost experts on the Battle of Gettysburg and the Civil War. He is a graduate of Indiana University of Pennsylvania and a U.S. Army veteran. He served for 17 years as one of the two historians at the Gettysburg National Military Park. During this time he served as a personal tour guide and battlefield escort for numerous dignitaries and celebrities. He had the distinct privilege of providing a personal tour for Presidents Carter and Sadat and Prime Minister Begin during the Camp David Summit. ×

Timothy Snyder, Jr.

Executive Vice President, Marketing, OPEN MINDS

Tim Snyder, Vice President of Marketing and Senior Associate, has been a member of the OPEN MINDS team since 2008. With an extensive background in promotional marketing, business development, strategic planning, and website development, he brings a wide variety of expertise to the OPEN MINDS team. In addition to developing and overseeing all marketing, public relations, and sales strategies for OPEN MINDS’ award-winning information services department, Mr. Snyder serves as a senior associate for the consulting practice—leading both strategic marketing and website development projects.

Previously, Mr. Snyder served as OPEN MINDS’ Marketing & Sales Manager. He has also lead initiatives in business development and product development. Prior to joining OPEN MINDS, Mr. Snyder worked as an independent marketing consultant for multiple organizations—specializing in online marketing strategy, campaign design and execution, event promotion, and social media integration. He has also worked as a webmaster and graphic designer for various organizations in the health and human service field—specializing in social media marketing and search engine optimization.

Mr. Snyder is a 2008 graduate of the AACSB Internationally accredited John L. Grove College of Business at Shippensburg University of Pennsylvania, where he earned a Bachelor’s Degree in Business Marketing and Management Leadership. ×

Sarah C. Threnhauser, MPA

Executive Vice President, OPEN MINDS

Ms. Threnhauser has experience in all areas of health and human service management, including strategic planning, market research, and financial management. As Executive Vice President, Ms. Threnhauser develops and manages content for all of OPEN MINDS publications, including the OPEN MINDS Circle, the Weekly News Wire, the RFP HotLine, RFP Contact Awards Announcements, and the Monthly Management Newsletter, as well as all of OPEN MINDS education events.

Prior to her current position, Ms. Threnhauser worked with the Pennsylvania Office of Mental Health and Substance Abuse Services (OMHSAS), in the Bureau of Financial Operations. In that role, Ms. Threnhauser served as the liaison between the state government and local service providers and county administrators. She also analyzed and assessed the effects of fiscal regulation and policy on OMHSAS’ budget and assisted in the development and allocation of state community mental health funds and federal grants/appropriations.

Ms. Threnhauser earned her Master’s degree in Public Administration from Shippensburg University of Pennsylvania and her Bachelor’s degree in English from York College of Pennsylvania. ×