Jill Beveridge, M.Ed.
Jill Beveridge is the Director of Mental Health Services at Service Access & Management, Inc. She holds a Bachelor’s degree in Applied Behavioral Sciences from Penn State University and a Master’s Degree in Educational Psychology from Temple University. She has over 17 years of experience in the Mental Health field, including experience overseeing programs such as; Adult Partial Hospitalization, Outpatient Services, Peer Support Services, Psychiatric Rehabilitation, Crisis Residential, and Blended Case Management.
Dr. Jennifer Bolduc
Dr. Bolduc is a board-certified pediatrician and clinical informaticist. She provides clinical leadership for NextGen® Population Health. After completing medical school and pediatric training in Vermont, she served in the Navy in Yokosuka, Japan and Bremerton, Washington, followed by 10 years of private practice in Walla Walla, Washington and leadership roles in health IT. Dr. Bolduc’s passions include improving the efficiency and safety of health IT systems and supporting the growth and development of people around her. She is excited to help ensure NextGen Healthcare’s solutions meet the needs of clinicians in the real world.
Javier Favela is Vice President of Behavioral Health Solutions at NextGen Healthcare. He is an industry leader that provides integrated healthcare technology solutions to meet the needs of the behavioral and integrated healthcare community. Javier brings over 20 years of accounting and executive leadership specializing in the healthcare and healthcare information technology field. He offers extensive knowledge in new business start-ups and restructuring of existing businesses to further strategic initiatives and maximize organizational profitability.
Terry G. Fox
Terry Fox is a sixth-generation resident of Gettysburg, Pennsylvania, and a battlefield guide emeritus with Gettysburg National Military Park. He taught American History in the public schools for 33 years, serving as department head and as a member of the Carnegie Foundation for teaching American History. Since his retirement he has taught as an adjunct professor at Gettysburg College and at the Johns Hopkins University School of Education. He has presented leadership seminars for U.S. Air Force chief master sergeants as well as employees of the U.S. Secret Service, Drug Enforcement Administration, and Immigration and Customs Enforcement, in addition to teaching in Johns Hopkins’ Police Executive Leadership program. He earned his undergraduate and graduate degrees from Shippensburg College.
Melissa Fox, MHA, FACMPE, FACHE
Fox currently oversees the agency operations including Health Information Technology for over 100 programs throughout 13 counties in New Jersey. Under Melissa’s leadership, the Acenda team has launched several innovative initiatives which have furthered the implementation of integrated care models for vulnerable and historically disenfranchised populations.
Melissa has had a distinguished career of over 20 years leading innovations in healthcare operations including Federally Qualified Health Centers, Healthcare for the Homeless, Behavioral Health, Home Care and Hospice. She has been featured in numerous publications and as an expert speaker for her work within diverse healthcare environments and addressing the importance of data in driving innovations within the healthcare setting. Fox is a member of the American College of Healthcare Executives, the National Association of Health Services Executives, and the Medical Group Management Association. Melissa has served as an expert speaker for organizations including the National Healthcare for the Homeless Council, National Nursing Centers Consortium, Philadelphia Social Innovations Journal, Open Minds, and the Health Center and Public Housing Symposium. She is also a Board Member of the The Root Cause Coalition (TRCC), Metropolitan Area Neighborhood Nutrition Alliance (MANNA), Camden Coalition of Healthcare Providers, the Urban Affairs Coalition, the National Wellness Institute, and the Gloucester County NAACP, which presented Melissa with its prestigious Game Changer Award. Melissa also serves as adjunct faculty at Wilmington University in Health Care Administration.
Dr. Michael Franczak
Michael Franczak currently serves as the Director of Population Health Services for Copa Health, Phoenix, Arizona. Dr. Franczak has been involved in Mental Health, Substance Abuse and Development Disability services in Pennsylvania, North Carolina and Arizona for the past 40 years. Dr. Franczak has served as an expert witness in many landmark cases concerning mental health and developmental Disabilities and serves as an expert to the US Department of Justice Civil Rights Division. Dr. Franczak has been the primary investigator on numerous grants from the Substance Abuse Mental Health Service Administration including Housing Approaches for Persons with a Serious Mental Illness, Jail Diversion for Persons with a Serious Mental Illness, Integrated Substance Abuse Mental Health Treatment Models System of Care Practices for Children and Adolescents and Substance Abuse Services for Adolescents.
Jeremy Gelber, M.D.
Jeremy joined Centerbridge in 2018 and focuses on investments in the Healthcare sector. Prior to joining Centerbridge, Jeremy was a Partner at Pamplona Capital, a private equity firm, leading the healthcare investing vertical. Prior to Pamplona Capital, Jeremy was an Executive Director in the Healthcare Investment Banking Division at Morgan Stanley.
Previously, Jeremy was a physician and completed his medical degree at Jefferson Medical College.
Jeremy serves on the Boards of Directors of American Renal Associates Holdings, Inc., Civitas Solutions, Inc, GoHealth, LLC and Remedi SeniorCare Holding Corporation.
Dartmouth College, B.S.
Jefferson Medical College, M.D., summa cum laude
When Derry Holland joined Family Service in 1986 as an intern for the Family Learning Center and Seasons Outpatient Program, she had no idea it would become a 30-year journey. Over the next three decades, she went on to hold several operational and administrative leadership positions within the organization.
In October 2016 Derry officially took on the role of Chief Executive Officer. As CEO, she leads a team of over 2,700 employees who are responsible for the continued development and integrity of 150 diverse health and social service programs. Derry focuses on building a strong financial foundation, maintaining the highest possible clinical standards, and most importantly, fulfilling our mission to serve the most vulnerable members of our community.
Under Derry’s leadership in January 2017, Oaks proudly welcomed Preferred Behavioral Health Group as an affiliate. Now serving over 34,000 individuals in 19 counties throughout NJ, with a combined budget of 124 million dollars, Oaks is one of New Jersey’s most comprehensive human service providers.
In addition to her work at Oaks, Derry is currently on the board of the New Jersey Association of Community Providers (NJACP), a member of National Association of Social Workers, NJ Chapter and is affiliated with the Burlington and Camden County Mental Health Boards.
Elizabeth has had 30 years of experience in the behavioral health field, with 26 years in EAP and Behavioral Health account management. She has been with Aetna for 20 years, and she has worked with EAP/BH Plan Sponsors from a wide variety of industries. She is responsible for implementation, oversight of ongoing service, program utilization reporting and analysis, and partnership with Human Resources and Benefits professionals for the promotion and expansion of the Aetna Resources for Living program to employee groups. She has also had experience in behavioral health treatment programs, including group programs for inpatient care, case management, and resource referral.
Elizabeth holds a Masters of Business Administration, with a concentration in Health Administration, from Temple University. She lives in the Philadelphia area.
Kirk is the catalyst for HiMS’s revenue performance management initiative and the steward of its success across all marketing, sales and partnership functions. As a visionary architect, he is driving better integration and alignment between all revenue-related areas. creating an authentic and profitable revolution for the company. 17 years of SAAS sales experience has allowed Kirk to gain and leverage momentum in direct, value-added and partner-based sales. Not limited just to the U.S. markets, Kirk has been instrumental in developing territories, quotas and profitable partnerships in Europe, Latin America and Asia Pacific and creating amazingly productive and profitable partners. Kirk understands and embraces the differences between marketing, sales and partnerships, while at the same time establishing processes to ensure their coordination across the entire company and client life cycle. All this is driven by the passion to better help health care providers improve the lives of their patients and employees daily.
Carole Matyas is the Vice President Operations for Sunshine Health Plan. She oversees the SMI Specialty Plan in Florida and has responsibility for overall operation of the program. Carole is accountable to assure the development of a fully integrated medical/behavioral program that is centered in whole person attention and care. She assists with representing the company externally to assure our members, providers and stakeholders have the information and support they need.
Carole has more than 30 years of behavioral health-related experience, with 20 of those years of experience in health plan operations. She joined WellCare in 2011 as VP Behavioral Health Operations at WellCare Corporate office. Previously she worked for Magellan Health Services, first as a general manager for call center operations, and then as Chief of Clinic Operations, where she led practice management and operations of 23 mental health clinics and a psychiatric urgent care center in Arizona. Her additional experience includes serving as Vice President of Public Sector Operations for Schaller Anderson, a Medicaid managed care organization and helped to develop their integrated model; and as Vice President for Value Options, a managed behavioral health care company whose contracts included carve out managed care for state and government agencies, where Carole was executive lead on a large carve out program in Texas. Carole spent her early career as a licensed social worker providing direct clinical services in a group practice, community mental health and a residential treatment center.
Carole has been recognized by Mental Health America and NAMI Texas for her dedication to mental health advocacy. Carole earned both her undergraduate and Master of Social Work degrees from Marywood University in Scranton, Pennsylvania.
Elinore F. McCance-Katz, M.D., Ph.D.
Elinore McCance-Katz, MD, PhD is the first Assistant Secretary for Mental Health and Substance Use. She obtained her PhD from Yale University with a specialty in Infectious Disease Epidemiology and is a graduate of the University of Connecticut School of Medicine. She is board certified in General Psychiatry and in Addiction Psychiatry. She is a Distinguished Fellow of the American Academy of Addiction Psychiatry with more than 25 years as a clinician, teacher, and clinical researcher. Most recently she served as the Chief Medical Officer for the Rhode Island Department of Behavioral Healthcare, Developmental Disabilities and Hospitals and as the Chief Medical Officer for the Eleanor Slater Hospital system which is Rhode Island’s state resource for patients with the most serious mental illnesses and medical illnesses requiring long term, inpatient care. She was also Professor of Psychiatry and Human Behavior at Brown University. Previously, she served as the first Chief Medical Officer for the Substance Abuse and Mental Health Services Administration (SAMHSA). Prior to coming to SAMHSA, she served at the University of California, San Francisco as a Professor of Psychiatry, as the Medical Director for the California Department of Alcohol and Drug Programs, and as the Medical Director of SAMHSA’s Clinical Support Systems for Buprenorphine (PCSS-B) and Opioids (PCSS-O).
Dr. McCance-Katz has published extensively in the areas of clinical pharmacology, medications development for substance use disorders, drug-drug interactions, addiction psychiatry, and treatment of HIV infection in drug users. She served on the World Health Organization (WHO) committee that developed guidelines on the treatment of drug users living with HIV/AIDS. She has been a national leader in addressing the overprescribing of opioid analgesics and in providing consultation on management of patients with chronic pain and opioid overuse. She was a participant in the development of SAMHSA TIP 40 which provided the initial guidance to physicians utilizing buprenorphine in the treatment of opioid use disorder, contributed to the development and maintenance of the legislatively required 8 hours of physician training for prescribing buprenorphine products and has continued to be actively involved in the development and delivery of physician training on office-based treatment of opioid use disorders. She has been one of the architects of Rhode Island’s plan for addressing the opioid epidemic including new approaches to treatment in the form of a statewide system of Centers of Excellence in the treatment of opioid use disorder, new approaches to training in the utilization of DATA 2000 (Drug Abuse Treatment Act of 2000) to bring DATA waiver training to medical students, and going forward, nurse practitioner and physician assistant students, and legislative/regulatory work addressing safe use of opioids in acute pain.
Dr. McCance-Katz lives in Cranston, Rhode Island with her husband. She has three grown children and one grandchild.
Jeffrey D. McCausland, Ph.D.
Dr. Jeff McCausland is the Founder and CEO of Diamond6 Leadership and Strategy, LLC (http://diamondsixleadership.com/). For the past decade Diamond6 has conducted numerous executive leadership development workshops for leaders in public education, US government institutions, non-profit organizations, and corporations across the United States. Participants have included the leadership teams for national education associations and large urban school districts representing hundreds of thousands of students throughout America.
In 2020 he published a book, Battle Tested! Leadership Lessons for 21st Century Leaders (available HERE)
He is also a Visiting Professor of International Security at Dickinson College in Carlisle, Pennsylvania. He serves as a Senior Fellow at the Stockdale Center for Ethical Leadership at the United States Naval Academy, and the Carnegie Council for Ethics in International Affairs in New York. From 2010 thru 2015 Dr. McCausland was the Distinguished Visiting Professor of Research and Minerva Chairholder at the U.S. Army War College. Prior to these appointments he was a Visiting Professor of International Law and Diplomacy at the Penn State Dickinson School of Law and Graduate School of International Affairs.
Dr. McCausland is a retired Colonel from the US Army and completed his active-duty service in the United States Army in 2002 culminating his career as Dean of Academics, United States Army War College. Upon retirement Dr. McCausland accepted the Class of 1961 Chair of Leadership at the United States Naval Academy, Annapolis, Maryland and served there from January 2002 to July 2004.
He is a graduate of the United States Military Academy at West Point in 1972 and was commissioned in field artillery. He is also a graduate of the U.S. Army Airborne and Ranger schools as well as the Command and General Staff College at Ft. Leavenworth, Kansas. He holds both a master’s degree and Ph.D. from the Fletcher School of Law and Diplomacy, Tufts University.
During his military career Dr. McCausland served in a variety of command and staff positions both in the United States and Europe. This included Director for Defense Policy and Arms Control on the National Security Council Staff in the White House during the Kosovo crisis. He also worked on the Treaty on Conventional Armed Forces in Europe (CFE) as a member of the Office of the Deputy Chief of Staff for Operations, US Army Staff, the Pentagon. Following this assignment, he assumed command of a field artillery battalion stationed in Europe and deployed his unit to Saudi Arabia for Operations Desert Shield and Storm in 1990 and 1991.
Dr. McCausland has both published and lectured broadly on military affairs, European security issues, the Gulf War, Iraq, Afghanistan, as well as leadership topics throughout the United States and over thirty countries. He has been a visiting fellow at the Center for International Affairs, Harvard University; Conflict Studies Research Center, Royal Military Academy, Sandhurst; Stiftung Wissenshaft und Politk, Ebenhausen, Germany; George C. Marshall Center for European Security Studies, Garmisch, Germany; and the International Institute for Strategic Studies, London.
He has also served as a member of numerous panels on leadership and character development. These include the Chief of Staff Army’s Blue-Ribbon Panel on Training and Leader Development; the Character Review Panel for the Superintendent, U.S. Air Force Academy; as well as providing advice and assistance to the Chief of Staff of the Air Force’s Aerospace Leader Development Panel.
Dr. McCausland has been a senior fellow at the Clarke Forum at Dickinson College as well as the Strategic Studies Institute at the U.S. Army War College, a Senior Associate Fellow at the Center for Strategic and International Studies (CSIS) in Washington and an adjunct fellow at the RAND Corporation. He serves on the Board of Advisers to the National Committee on American Foreign Policy in New York.
He has been a national security consultant for CBS television and radio since 2003. In this capacity he has travelled frequently to Guantanamo, Iraq, and Afghanistan. Consequently, he has been a frequent commentator on the ongoing conflicts in both countries as well as other stories focused on national security for CBS since 2003. Since 2018 he has been a frequent contributing author for NBCNews.com Think.
Dr. McCausland has also appeared on MSNBC, CSPAN, CNN, Al Jazeera, Al Ahurra, the CBS Morning Show, Up To the Minute, as well as the CBS Evening News. He has been frequently interviewed by the New York Times, Christian Science Monitor, Wall Street Journal, Los Angeles Times, and Boston Globe. He is married to the former Marianne Schiessl, and they have three children – Tanya, Nicholas, and Phillip.
Jonathan Morphett joined Avondale Partners in 2004 to launch its healthcare investment banking group. Today, as an investment banking boutique firm, Avondale Partners provides mergers and acquisitions and financing transaction advisory services to healthcare companies and private equity firms across the U.S. Jonathan has over 30 years of investment banking experience, having completed over 100 M&A advisory, equity and debt transactions.
Prior to joining Avondale Partners, Jonathan was the Chief Financial Officer of Austar United Communications, a publicly traded Australian company, and a managing director of investment banking at Morgan Stanley. Jonathan is currently the Chair of the Board of Centerstone Research Institute. He is a former board member of the Nashville Health Care Council; a former board member of Friends Life, a non-profit dedicated to improving the lives of people with disabilities; and a “2012 Health Care Hero” award recipient from the Nashville Business Journal. He earned his undergraduate degrees in economics and law from the University of Adelaide, Australia and his MBA from the Tuck School at Dartmouth.
Wayne E. Motts is a native of central Ohio but has lived in central Pennsylvania for more than three decades. He received his B.A. in the field of military history from The Ohio State University and M.A. in American History from Shippensburg University of Pennsylvania. He has been a battlefield guide at the Gettysburg National Military Park for 33 years and was one of the youngest candidates ever to pass the rigorous testing process needed to obtain a license. He has led battlefield tours for people all around the world. These tours have focused on leadership in many subject fields including those related to mental health. He has spoken to a wide range of historical bodies including the Smithsonian Institution and has appeared on television programs and documentaries related to Gettysburg and the Civil War. He is the author or co-author of several articles and two books about the war including Trust in God and Fear Nothing: Lewis A. Armistead, CSA and Pickett’s Charge at Gettysburg: A Guide to the Most Famous Attack in American History (with James A. Hessler). In addition to his writing, speaking, and guiding, Wayne has been the executive director, President and/or CEO of three separate historical non-profit entities. He recently joined the Gettysburg Foundation as its new president and CEO where he leads the management and operations of four separate properties including the Gettysburg National Military Park Visitor Center which is a 139,000 square foot complex housing visitor services, a museum and the Gettysburg Cyclorama Painting.
Angela L. Perri
Angela L. Perri oversees the Business Transformation Office leading business alignment and strategy initiatives, planning and prioritization for key business efforts, multidisciplinary approaches for development and growth. She is the executive responsible for Organizational Performance and Project Management Office (PMO, Six Sigma, Business Engineers), Innovation tools, apps, and strategies, Digital Innovation and Development including telehealth and RxWell™ (mobile app), and UPMC’s Internal Proprietary Clinical Software including product development and management.
Angela has 25 years of experience in managed health care. Prior to joining UPMC Health Plan in 2018, she served in senior executive leadership roles for several Fortune 100 organizations including UnitedHealth Group (Optum), Centene Corporation, and Amerigroup (an Anthem Company). She has led product and program development, Medicare STARs programs, strategic planning, eHealth, business development and growth for Medicaid, Children’s Health Insurance Programs (CHIP), Medicare Advantage and Special Needs Plans including dually eligible individuals, and commercial products designing and implementing population health management programs for these MCOs/MBHOs in nearly all 50 states.
She is recognized nationally as an expert on population health program designs such as models of care for Persons with Intellectual and Developmental Disabilities (IDD), Foster Care (children), Managed Long Term Services and Supports (LTSS) and integrated behavioral health including the technology solutions supporting these strategies for value-based care efforts. Angela is a Juran Certified Six Sigma Black Belt: DMAIC, DMADV, Lean; a community advocate; and she serves on the Board of Directors for Allegheny Family Network; Board Member for The Pittsburgh Cultural Trust corporate circles board; is a graduate of Leadership Pittsburgh Inc. (LPXXXV); and is an Adjunct Professor at the University of Pittsburgh Graduate School of Public Health. She is passionately committed to serving the underserved in healthcare and education.
Robert H. Prosperi is one of the foremost experts on the Battle of Gettysburg and the Civil War. He is a graduate of Indiana University of Pennsylvania and a U.S. Army veteran. He served for 17 years as one of the two historians at the Gettysburg National Military Park. During this time he served as a personal tour guide and battlefield escort for numerous dignitaries and celebrities. He had the distinct privilege of providing a personal tour for Presidents Carter and Sadat and Prime Minister Begin during the Camp David Summit.
Todd joined Webster as a Partner in 2020 after a 25-year career as an investment banker to leading middle-market healthcare service organizations. At Webster, Todd serves on the Boards of BayMark Health Services and Discovery Behavioral Health. He is also active with InBloom Autism Services.
Prior to joining Webster, Todd served as a Managing Director at Cain Brothers, a leading healthcare investment bank. Previously he served as a Vice President at Merrill Lynch and at Ernst &Young. Over Todd’s career, he advised on over $5 billion of transactions and some of his notable clients include Invo Healthcare, Florida Autism Centers, HealthPro Heritage, New York Bariatric Group, and D&S Community Services.
Todd was educated at Texas A&M University and Columbia Business School.
Neal Tilghman, MPA
Co-Author Colonel Tom Vossler, U.S. Army (Retired) served thirty years active military service in the U.S. Army to include command of an infantry platoon in combat during the Vietnam War and a 1,200 man infantry-armor task force in Germany in the mid-1980.s Since retiring in 1998, Tom has worked as a Federally examined and Licensed Battlefield Guide at Gettysburg where he specializes in battlefield studies and leadership seminars for national and international military units and civilian corporations. Additionally, Tom conducts on an annual basis upwards of fifty Gettysburg battlefield tours for individuals, families and youth groups.
For the past ten years, Tom has served as the leading historian for Jeff McCausland’s Diamond6 Leadership and Strategy, LLC. on American Civil War battlefields at Gettysburg, Antietam, and Manassas. The book which they’ve collectively put forward is the culmination of ten years of leadership seminars conducted “on the field” with various and disparate groups of high achievers.
Tom is the co-author of two previous books on the 1863 battle at Gettysburg (one in the second edition) and one book on the 1862 battle of Antietam at Sharpsburg, Maryland. His television credits include participation in historical documentary programs appearing on The History Channel, The Discovery Channel, C-SPAN3, and the Pennsylvania Cable Network.
Luanne Welch is President and CEO of Easterseals UCP North Carolina & Virginia, an industry leader supporting 20,000 children, adults & families living with intellectual and behavioral health challenges.
With more than 35 years of non-profit experience, Luanne is recognized as a turnaround leader, reorganizing financially challenged organizations and positioning them for sustained, healthy growth. In addition, she is adept in portfolio management, service line mission/finance analysis, strategic execution and leadership talent development. Mission driven, Luanne is passionate about influencing culture change, promoting diversity and inclusion in the workplace, and developing leaders and teams where employees feel valued, safe and encouraged to use their voices.
Luanne is a successful relationship builder across all stakeholders including the board, staff, volunteers, donors, public and private payers and community influencers. She serves on the Board of Trustees of Benchmarks NC, as Board Secretary of i2i Center for Integrative Health and is Vice Chair of UCP Regional Affiliate Council.
Col. Fred Wieners, USAF
Colonel Fred Wieners, U.S. Air Force (Retired), served for 28 years as a command pilot, Pentagon staff officer and university professor from 1975 thru 2003. Fred holds a Bachelor of Arts degree in International Relations from Lehigh University, a Master of Arts degree in Personnel Management from Central Michigan University and a Master of Science degree in National Security Studies from the National Defense University.
As an experienced command pilot in three different combat aircraft, he developed and commanded the first USAF B-1 Weapons School training instructor pilots and combat systems officers who today lead their units in support of ground combat operations.
During three different tours in the Pentagon, Fred served in the Office of the Secretary of Defense, on the staff of the Chairman of the Joint Chiefs, and led a task force for the Air Force Chief of Staff. He personally briefed President Regan on nuclear policy issues, advised the Chairman of the Joint Chiefs of Staff and Congress on military readiness issues, and led the lessons learned analysis briefing the Air Force’s senior leaders on the air operations in Afghanistan.
Fred is currently the director of leadership development for the Air Force Research Labs in Rome, NY, imparting lessons to a new generation of military and civilian leaders who will be our nation’s cyber-warriors and leaders. He also serves as a faculty member teaching the two-week long Executive Leadership capstone course at the National Fire Academy for fire service Chiefs from around the nation.
As a Federally Licensed Battlefield Guide, he conducts numerous leadership development ‘staff rides’ for military, government and corporate groups as well as ‘character development’ seminars for educational groups using the Gettysburg National Military Park as the context for some insightful active experiential learning.
He currently resides near Gettysburg with his wife Rita.
Richard P. Yanoski, Jr.
Richard P. Yanoski Jr is currently Merakey’s Corporate Vice President of Business Development. Rich joined Merakey in 2002 and has served the organization in a variety of operational and leadership roles which include positions in Business Operations, Quality Improvement, and Program Operations. In his current role, Rich partners with Operational and Executive leadership to lead Merakey’s strategic growth and development. This includes mergers and acquisitions, market analysis, customer engagement and relationship management, as well as financial model development and analysis.
Rich previously spent nine years at Aerotek, one of the world’s largest global staffing firms. During his time at Aerotek, Rich supported an international sales team in the engineering and aviation industries, performing liability analysis, contract negotiation and pricing model development, as well as mergers and acquisitions.
Rich holds a Master’s Degree in Leadership and Organizational Development with a concentration in Ethics from Duquesne University. As an undergraduate, Rich attended King’s College (PA) and graduated with a Degree in Economics and a concentration in Statistical Analysis.
Casey Bell has been with OPEN MINDS since 2001 and has served in a variety of functional areas throughout her tenure and has developed expertise in web development, network and database management, publications, marketing and promotions, and project management.
Currently, Ms. Bell serves as OPEN MINDS Chief Operating Officer and is instrumental across all of OPEN MINDS departments, including finance, network and database, subscription services, and consulting. In this role, she manages multiple projects, assists staff members in using computer applications to their full capabilities, and evaluates and develops new initiatives for OPEN MINDS staff and customers.
In addition, Ms. Bell manages the OPEN MINDS Industry Database with its more than 350,000 organizational records. Leading this core department, she has developed and maintains six different industry datasets, specializing in Microsoft Access and SQL Server.
In previous roles, Ms. Bell has overseen the development and management of the OPEN MINDS web site and promotional plans. She was responsible for several areas of the company’s marketing and customer outreach, including design and administration for the company’s web site, coordinating the electronic distribution of the company’s e-publications, and providing technical support to customers. She has also directed the OPEN MINDS sales team and provided support for the company’s annual publications.
Ms. Bell is a Gettysburg native and studied accounting at Messiah College.
David Blaszczak brings over 20 years of experience in the health and human services industry to the OPEN MINDS team, with expertise in state and federal governments, market strategy, health care policy, and reimbursement and regulatory trends. He currently serves as a Senior Associate for OPEN MINDS consulting practice.
Prior to his role with OPEN MINDS, Mr. Blaszczak served as a Partner with ADVI Health in the Washington D.C. Metro Area. At ADVI Health, Mr. Blaszczak provided reimbursement and regulatory advisory services for health care provider groups and manufactures. Mr. Blaszczak worked with C-Suite executives on developing a roll-out strategy once products received FDA approval and reimbursement. Mr. Blaszczak also advised health care companies of coding strategies such as DRG, HCPCS, and CPT.
Before his time with ADVI Health, Mr. Blaszczak served as a Senior Health Policy Analyst for the Potomac Research Group. In this role, Mr. Blaszczak analyzed health care reimbursement and regulatory trends for investment companies.
Prior to his role at Potomac Research Group, MR. Blaszczak served as a Senior Vice President for Washington Research Group. In this role, Mr. Blaszczak analyzed health care reimbursement and regulatory trends for investment companies.
Prior to his role with the Washington Research Group, Mr. Blaszczak served as a Health Insurance Specialist for the Centers for Medicare & Medicaid Services. At the Centers for Medicare & Medicaid Services, Mr. Blaszczak was a key player in developing health care policy and coordinated with senior industry leaders. Mr. Blaszczak also wrote regulations affecting health care providers and manufactures and worked with senior governmental and administrative officials to develop briefing documents.
Mr. Blaszczak received a Masters of Public Policy from the University of Maryland Baltimore County. Mr. Blaszczak additionally earned a Bachelor of Arts of Health Administration from the University of Maryland Baltimore County.
Kimberly Bond, MS, LMFT
Kimberly Bond, MS, LMFT, brings over thirty years of experience providing behavioral health treatment in the public and community settings to the OPEN MINDS team. She currently serves as the Executive Vice President, Payer/Provider Market. In this role, Ms. Bond provides executive oversight and leadership to all Provider and Payer client engagements for OPEN MINDS.
Prior to joining OPEN MINDS, Ms. Bond served concurrently as a Program Coordinator III and Clinical Manager of Adult Services and a Program Coordinator II and Clinical Manager of Recovery Services for the Ozark Guidance Center. In these roles, Ms. Bond was responsible for the administrative and clinical oversight of the adult outpatient and adult intensive mental health services on the Springdale Campus as well as the adult recovery/co-occurring services, including domestic violence and anger management treatment.
Prior to joining the Ozark Guidance Center, Ms. Bond served as the Executive Vice President of Center Point, Inc, a large substance abuse provider agency in California. In this role, Ms. Bond was responsible for the clinical and administrative supervision of all community-based programs as well as the women and children residential programs. In addition, Ms. Bond also managed budgets, interacted with funding agencies, and built positive relationships with all stakeholders. Ms. Bond was also in charge of proposal and grant writing, staff management, and training, facilities’ licensing and certifications renewals. Additionally, she prepared and submitted monthly, quarterly, semi-annual, and annual reports to various funders.
Previously, Ms. Bond served as the President and CEO of Mental Health Systems, Inc. Ms. Bond was very instrumental in growing the agency from $12M in annual revenue to over $100M and becoming one of the largest providers of behavioral health services in California. In this role, Bond was responsible for the strategic, clinical, financial, and administrative health of the agency, including direct supervision of Senior Executive Staff. In addition, Bond ensured contract compliance of the agency’s 125 different contracts across federal and state agencies and eight counties.
Ms. Bond received her Bachelors Degree in Psychology, with Honors, and her Masters in Counseling Education from San Diego State University. She is licensed as a Marriage and Family Therapist in both California and Arkansas.
Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. He currently ia a Senior Associate with the OPEN MINDS consulting practice. In this role, he served as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, financial analysis of service lines, and technology selection.
Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.
Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.
Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.
Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.
Meena Dayak brings more than 20 years of experience in the health and human services field to the OPEN MINDS team. Ms. Dayak currently serves as the Executive Vice President of Market Intelligence. Her areas of expertise include organizational strategy analysis and execution, marketing plan strategy and management, media relations strategy development and implementation, and digital media planning and development.
Before joining OPEN MINDS, Ms. Dayak served as Vice President of Integrated Media and Communications with the American Public Power Association in Washington D.C. In this role, she led strategic planning, branding, and corporate communications, enterprise-wide content management, and internal and external partnership development. Ms. Dayak participated in needs analysis and organizational decision making as part of the senior leadership team. She directed a high-energy team and external contractors in growing industry profiles, services, and impact through award-winning owned, earned, paid, and shared media. Ms. Dayak also directed content creation and dissemination to enable local community outreach by 1,200-member electric utilities.
Previously, Ms. Dayak served as Vice President of Marketing and Communications with National Council for Behavioral Health in Washington D.C. In this role, she directed member marketing, media relations, public education, conference programming, and publishing projects. Ms. Dayak built the department from one staff person to 10 communications and event specialists. She significantly raised the profile of subject matter experts among association staff, board, and members. She also managed relationships with corporate partners, including pharmaceutical and insurance companies. Ms. Dayak also served as the Director of Marketing and Communications for the National Council for Behavioral Health before becoming the Vice President of Marketing and Communications.
Before her time with the National Council for Behavioral Health, Ms. Dayak was the Senior Account Manager and a Copywriter for the U.S. Pharmacopeial Convention in Rockville, MD. Ms. Dayak also served as an Account Manager and Copywriter for O’Connell Meier in Alexandria, VA.
Ms. Dayak attended Harvard University, John F. Kennedy School of Government, Executive Education for Strategic Frameworks for Nonprofit Organizations. She also has an Master’s Degree in Public Communications from the American University, Washington D.C.
Paul M. Duck
Paul M. Duck brings over 30 years of experience in leadership and management focusing on managed care, health information technology organizations, strategy, business development, and market expansion, and customer experience optimization to the OPEN MINDS team.
Prior to joining OPEN MINDS, Mr. Duck served as the Vice President, Strategy & Development at Beacon Health Options. In this role, Mr. Duck led the organization’s strategy and business development efforts – responsible for a 30% increase in net revenue and initiated over $1 billion in revenue generation. Mr. Duck was active in national behavioral health initiatives as an executive of Beacon Health Options, including participating as a speaker at national and state association meetings.
Before joining Beacon Health Options, Mr. Duck was the Vice President of Business Development at Netsmart Technologies. During his tenure, Mr. Duck was responsible for business planning, including, the oversight of strategic activities including acquisitions, development, and execution of strategic initiatives, and positioning, and sales of large strategic customers. He also led the rollout of the company’s benchmarking and data analytics product suite.
Prior to Netsmart, Mr. Duck served as the Chief Executive Officer for Coastal Orthopedics and Pain Management, a large group practice with five clinic locations and two ambulatory surgical centers. As the organization’s chief executive officer, Mr. Duck was responsible for significant positive changes in leadership and corporate culture, financial and operational performance, compliance, and governance. Mr. Duck improved net collections by over $1 million per month and grew the practice through negotiating better contract rates with payers. He also implemented an organizational rebranding initiative and launched a new marketing campaign.
Prior to Coastal Orthopedics and Pain Management, Mr. Duck served as the President and Chief Executive Officer for Florida Radiology Imaging, one of the largest outpatient diagnostic imaging service companies serving the greater Orlando market. During his tenure, Mr. Duck led the construction of three new, full modality, diagnostic imaging locations. Mr. Duck revolutionized the company’s culture by creating a highly attractive and functional work environment.
Mr. Duck earned his Bachelor of Arts in Business Management from Case Western Reserve University. He earned his Associate of Arts in Electronic Engineering Technology from the Electronic Technology Institute. Mr. Duck received an award by Inc Magazine for leading Florida Radiology Imaging as one of America’s fastest-growing companies. Mr. Duck recently served as a contributing author to the book The New Health Age: The Future of Health Care in America.
Sarah Elliott brings over 10 years of experience in the health and human services field to the OPEN MINDS team, with expertise in gerontology, long-term and transitional care, and marketing and referral development.
Prior to joining OPEN MINDS, she served as the Director of Transitions of Care for Vivage Senior Living. In this role, Ms. Elliott facilitated the implementation of care coordination and transitions of care strategies with over 30 nursing facilities. She also created and implemented discharge policies and best practices in skilled nursing facilities, assisted living facilities, senior living communities and hospice settings. Ms. Elliott worked closely with multi disciplinary teams on program development and management of those living with behavioral health challenges, and complex care needs.
Ms. Elliott was also responsible for marketing and communications in this role. She served as both writer and editors for proposals and helped manage the organization’s social media campaigns; and was a vital member of the innovations team.
At Vivage Senior Living, Ms. Elliott also served as the Social Services Director & Memory Care Program Director. In these roles, Ms. Elliott served on the leadership team and was responsible for multiple departments. She developed end-of-life programs, memory care programs, and aromatherapy and wellness programs.
Prior to her role as Social Services Director and Memory Care Program Director, Ms. Elliott served as an Activities Director for Vivage Senior Living. Ms. Elliott created, documented, and implemented personalized plans of care. She also planned and lead individual and group activities and worked closely with several departments to ensure residential care needs were met.
Over the past four years, Ms. Elliott has been a member of the Strategic Action Planning Group of Aging in the state of Colorado, serving on the executive committee. This governor appointed group focuses on creating a comprehensive strategic action plan on aging.
Ms. Elliott received a Master of Arts in Gerontology from the University of Southern California. Ms. Elliott additionally earned a Bachelor of Arts in Theatre from James Madison University.
Jim Fiorenzo, MBA
James Fiorenzo, MBA, brings more than 40 years of business management experience in health care to the OPEN MINDS team. For OPEN MINDS customers, he brings a wealth of experience in the mergers, acquisitions, and partnerships, long-term care systems development, hospital administration, and pharmacy management.
Prior to joining OPEN MINDS, Mr. Fiorenzo served as the President of the University of Pittsburgh Medical Center, Hamot Hospitals. Mr. Fiorenzo was responsible for managing the enterprise of over 3,000 employees and $550 million in annual revenue.
Over the course of five years, Mr. Fiorenzo was the lead on three hospital acquisitions and the acquisition of multiple physician practices. He also led the initiative to acquire and integrate the largest provider of behavioral health in northwestern Pennsylvania into the UPMC system.
During his tenure, Mr. Fiorenzo expanded philanthropic giving to the organization through a revamped development department, managing more than $25 million in assets. He also developed one of the first school-based primary care programs, as well as creating a psychiatric primary care program.
Prior to UPMC, Mr. Fiorenzo served as the chief operating officer and executive vice president of Hamot Medical Center. Mr. Fiorenzo was responsible for the enterprise, enhancing system revenues by 40% over a five-year period. He was responsible for a major efficiency and operational overhaul of the inpatient services of the hospital, saving $12 million. He also developed programs that resulted in a 15% increase in regional referrals to organization and grew its outpatient service volumes by 30%.
Before his time at Hamot Medical Center and UPMC, Mr. Fiorenzo was the founder and president of Great Lakes Home Healthcare Services and of Bayside Pharmacy and Physician Supply. Mr. Fiorenzo was responsible for organizing and creating the first hospital-based home care company. He grew the organization into a $25 million regional home health care company with five regional branches. The organization exceeded all budgeted goals and grew to provide a comprehensive service array of nursing, medical equipment, infusion therapy, and clinical services with more than 150 employees.
Mr. Fiorenzo earned his Master of Business Administration from Gannon University in Erie, Pennsylvania. He earned his Bachelor of Science from the University of Pittsburgh, School of Pharmacy in Pittsburgh, Pennsylvania.
Sharon Hicks, MBA, MSW
Sharon Hicks, MBA, MSW, has more than 20 years of experience in the health and human service field. She has extensive expertise and a wide range of experience in health plan management, clinical operations management, and technology. A recognized thought leader among her peers, Ms. Hicks is a regular keynote speaker at industry conferences and association meetings, as well as an author of hundreds of articles and resources for professionals in both clinical and executive roles.
Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system. She served as the Chief Operating Officer for Community Care Behavioral Health, UPMC’s managed behavioral health organization responsible for $800 million in annual revenue. At Community Care, Ms. Hicks was responsible for all aspects of the organization’s operations, including fiscal, information systems, the claims processing department, and the design of clinical systems. She also managed the day-to-day operations of human resources, facilities, purchasing, and security.
Ms. Hicks also served in a variety of tech leadership roles for UPMC. In 2002, she was appointed as the Vice President of Technology Strategy for the UPMC Insurance Services Division before becoming the Chief Executive Officer of Askesis Development Group, a leading provider of electronic health record software for behavioral health and social service organizations. In this role, Ms. Hicks was responsible for the growth and profitability of the company and the direction of software development. In addition, Ms. Hicks was the President of U Squared Interactive, a UPMC-owned organization with the exclusive United States rights to Beating The Blues – the renowned computerized cognitive behavioral therapy solution for treating anxiety and depression.
Ms. Hicks started her impressive career as a psychiatric social worker and an Assistant Director of Social Work. Prior to her promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.
Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburgh in Pittsburgh, Pennsylvania. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology from Point Park College, Pittsburgh, PA.
Jason Lippman brings over 15 years of executive experience in the health and human services field to the OPEN MINDS team, with expertise in health care strategy, public policy and government relations, managed care, and communications. Prior to his role with OPEN MINDS, Mr. Lippman served as the Vice President of Strategy & Development for Beacon Health Options. In this role, Mr. Lippman developed strategic relationships and solutions to facilitate new growth. He also identified opportunities to integrate physical and behavioral health services to improve both quality and affordability.
Before his time with Beacon Health Options, Mr. Lippman served as the Executive Vice President of The Coalition for Behavioral Health, a New York-state based behavioral health provider association. In that role, he was responsible for operations, development, financial management, and member services. Mr. Lippman also secured $263,000 to drive provider business transformation and established a Regional Addiction Resource Center and an e-learning system for over 6,000 users.
During his tenure at The Coalition for Behavioral Health, Mr. Lippman also served as Interim President and Chief Executive Officer. In this role, he developed and implemented a strategic restructuring plan that achieved 23% savings and realigned $1.5 million in contracted training programs into a center for excellence to maximize value and achieve operational efficiencies.
Prior to his role with The Coalition for Behavioral Health, Mr. Lippman was the Director of Public Policy & Government Relations for Amida Care, a New York City-based Medicaid health plan. In this role, Mr. Lippman served as the lead for Medicaid redesign strategies and delivery system reform initiatives. He secured a $500,000 DSRIP planning grant and over $100,000 in New York City Council funding for member-driven health and wellness programs.
Earlier in his career, Mr. Lippman served as a Director of Policy and Advocacy for The Coalition of Behavioral Health Agencies, where he advanced policy strategies to increase opportunities for membership under healthcare reform. Mr. Lippman’s efforts increased the number of advocates and members by more than 30%.
Mr. Lippman received a Master of Arts in Public Affairs and Policy from the Rockefeller College of Public Affairs and Policy at the University of Albany. He also received Bachelor of Arts in Political Science from Binghamton University.
Richard Louis, III
Richard Louis, III, brings extensive experience in public and for-profit behavioral healthcare administration and business development to the OPEN MINDS team. Mr. Louis was formerly the Executive Director of Strategic Development and Planning, Pacific Region, for Providence Service Corporation. Prior to OPEN MINDS, Mr. Louis served as the Assistant Director of the San Bernardino County Department of Behavioral Health, the 4th largest county behavioral health system in California, where he was responsible for day-to-day operations of a system serving over 50,000 unduplicated consumers annually through 31 county-operated facilities and 60 contract provider organizations. Prior to his work with San Bernardino County, Mr. Louis was the Vice President of Government Operations for College Health Enterprises. In this role, he pioneered the development of public sector partnerships, contracts, and community mental health system joint ventures in California by creating some of the first inpatient psychiatric hospital-based, outpatient, day treatment, and institutional specialty treatment programs for county, state, and federal government agencies including L.A. County Department of Mental Health, L.A. County Probation Department, California Youth Authority, California Department of Developmental Disabilities, California Department of Corrections & Rehabilitation, and U.S. Immigration Customs Enforcement/Homeland Security. Mr. Louis has served in a number of leadership roles with several organizations in the community including: the California Hospital Association – Center for Behavioral Health, Advisory Board, and SCAN Health Plan – Advisory Board; the Board of Directors of the Forensic Mental Health Association of California, College Hospitals, and the Intercommunity Child Guidance Center of Whittier; and testified on behalf of the National Association of Psychiatric Healthcare Systems before President Bush’s New Freedom Commission on Mental Health. Mr. Louis is currently a volunteer police officer with the City of Monterey Park Police Department in East Los Angeles serving since 1987 and currently holds the rank of Captain. Mr. Louis was recently appointed to the City of Claremont Police Commission in Los Angeles County. He is a graduate of Whittier College and of the Police Academy of Rio Hondo College.
Joseph P. Naughton-Travers, EdM
Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
Monica E. Oss
Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.
Laird Sapir brings a diverse background of user-experience design, project management, customer service, and over ten years of web development experience to the OPEN MINDS team. In her current role as Vice President of Web Services, Ms. Sapir leads our team of web developers; brings technical guidance and business practicality to every web-based application that OPEN MINDS develops; and defines a strategic purpose and unique digital brand for each client project that crosses her path.
Ms. Sapir is a Le Cordon Bleu-trained chef who has served as a Restaurant Manager and Executive Assistant to the Vice President for Nordstrom. Throughout Ms. Sapir’s history with Nordstrom, she experienced first-hand the importance of having an “ear to the ground” to better understand the customer experience. Ms. Sapir’s tenure with Nordstrom provided unparalleled insight into consumer expectations, preferences, and purchasing patterns – all of which directly translate into optimal user experience best practices.
Ms. Sapir holds a Bachelor of Arts in Sociology from the University of North Carolina at Asheville, in addition to an Associate of Arts in Culinary Arts from the California School of Culinary Arts.
John Seymour brings over 20 years of executive marketing experience in the health and human services field to the OPEN MINDS team. Prior to his role with OPEN MINDS, Mr. Seymour served as the Vice President of Corporate Development and Management for Meridian Behavioral Health.
During his time with Meridian, Mr. Seymour grew revenue +563% to $130 million through expansion of the corporate portfolio to over 30 programs in 5 states. He led launch plans for two new residential programs projected to drive $3 million+ in EBITDA. He also led the successful transformation of Douglas Place, now generating $2 million+ in EBITDA.
Prior to his work with Meridian, Mr. Seymour was the principal marketing consultant for Minneapolis-based rubber brand and senior business manager for Capella University. At Capella, he led an initiative to reposition Capella’s B2B program, resulting in double digit growth.
Mr. Seymour also brings to OPEN MINDS significant experience working with marketing and advertising agencies. He served as account supervisor at BBDO in Minneapolis and account executive at Foote, Cone & Belding in New York. His work with these agencies included overseeing the successful launch of Beauterre Recovery Institute, now a $50 million+ brand. He also helped to establish the New Jersey Anti-tobacco Program as a leading, award-winning program. Mr. Seymour also developed the multi-billion dollar INTELLATIP MIFI™ OI Ablation Catheter branding platform for Boston Scientific. Mr. Seymour also served as a brand manager for GlaxoSmithKline.
Mr. Seymour received a Master of Business Administration with a focus in marketing and strategic management from the University of Minnesota. He also earned a Bachelor of Arts in Economics with a focus in math from the University of Wisconsin–Madison.
Timothy Snyder, Jr.
Timothy G. Snyder, Jr. brings a unique combination of marketing, business development, and online media expertise to OPEN MINDS. Since joining our team in 2008, Mr. Snyder has led dozens of strategic marketing and sales-focused projects, including comprehensive product launch initiatives, corporate re-branding/positioning projects, and website/online marketing programs for some of the largest and most influential pharmaceutical and technology organizations in the health and human service field. In addition to his work in the consulting practice, Mr. Snyder has executive responsibility for the marketing, web site, public relations, and sales divisions of OPEN MINDS.
Mr. Snyder has been instrumental in developing cutting-edge content marketing programs for OPEN MINDS customers. He is able to translate branding and marketing positioning strategy into market-sector appropriate content campaigns.
In addition, Mr. Snyder brings a broad knowledge of content campaign platforms. His work includes leverage of traditional print media and printed educational material. He has designed educational curriculum outreach – in on-site formats and synchronous and asynchronous web-based curriculum models. In his work, he has designed dozens of web sites to support content campaigns – and worked with them from conceptualization, design, development, and launch. He has led the development of multiple-platform social media campaigns, customized apps, YouTube channels, and podcast initiatives.
Mr. Snyder has spoken at numerous conferences and has published dozens of articles and resources on the growing importance of marketing and online branding in the new consumer-driven health and human service marketplace. He developed OPEN MINDS marketing planning and web marketing curriculum. In addition, he created OPEN MINDS assessment of organizational online presence.
Prior to joining OPEN MINDS, Mr. Snyder worked as an independent marketing consultant for multiple government agencies and provider organizations—specializing in online marketing strategy, campaign design and execution, event promotion, and social media integration. While completing his degree, Mr. Snyder also worked as a web developer and website manager —specializing in search engine optimization.
Mr. Snyder is a graduate of Shippensburg University, where he earned a Bachelor’s Degree in both marketing communications and business management.
Ray Wolfe, J.D.
Raymond “Ray” Wolfe, J.D. brings over 40 years of experience in the health and human services sector to the OPEN MINDS team. Mr. Wolfe currently serves as a Senior Associate, a position in which he utilizes his expertise to successfully lead varying projects for OPEN MINDS. His areas of expertise include financial analysis and management, mergers and acquisitions, performance improvement, and strategic planning.
Before joining OPEN MINDS, Mr. Wolfe served in a 22 year tenure with Pittsburgh Mercy Health System in Pittsburgh, Pennsylvania. Most recently, Mr. Wolfe served as the organization’s Chief Operating Officer (COO) where he was responsible for oversight of all system operations, strategic planning, and performance management. Under his direction Pittsburgh Mercy achieved over $850K in value-based reimbursement contract quality bonus awards, integrated three organizations through merger/acquisition, and adopted a new performance management program for managers.
Before acting as Pittsburgh Mercy’s COO, Mr. Wolfe served as the organization’s Chief Financial Officer (CFO) and was responsible for the development of internal costing methodologies, contract rate negotiations, and financial forecasting activities. In addition, he coordinated an integrated care program with local partner hospitals to develop a series of diversion and respite programs, as well as, specialized primary care, integrated care management and high utilizer teams, while maintaining 15 straight years profitability.
Mr. Wolfe was promoted to CFO after serving as the Director of Fiscal and Information Security/Compliance for the health system. In this role, he was responsible for managing the transition of service contracts from fee-for-service (FFS), leading all compliance activities, and implementing a next generation electronic health record (EHR) system.
Prior to his time at Pittsburgh Mercy Health System, Mr. Wolfe served as Chief Fiscal Officer with the Summit Center for Human Development in Clarksburg, West Virginia, where he was responsible for reporting and budgeting functions and preparing Summit Center’s programs for FFS billing.
Previously, Mr. Wolfe served in billing and collections for two Pennsylvania-based hospitals. First, as an Accounts Receivables Manager for Brownsville General Hospital in Brownsville, PA, where he managed the accounting and billing system transition systems. Later as a Patient Account Manager for St. Francis Medical Center in Pittsburgh, PA, where he improved collections to hit 95% rate through the implementation of new billing software and department reorganization.
Prior to working in the health and human services market, Mr. Wolfe spent five years practicing as a Lawyer with at Law Offices of Arch A. Moore in Moundsville, WV. In this role he provided general legal practice, created and established bylaws for multiple corporation, and handled West Virginia licensing of first vision insurance plan.
Mr. Wolfe earned his Juris Doctor from the West Virginia University School of Law in Morgantown, WV and his Bachelor’s degree with a focus in Political Science and Sociology from West Liberty University, in Wheeling, WV, where he graduated Magna Cum Laude.