Institute Agenda

Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

Ken Carr

Senior Associate, OPEN MINDS

John Lovelace

President, UPMC For You, & Chief Program Officer at Community Care Behavioral Health Organization

John Lovelace holds several positions within the UPMC Insurance Services Division, through which he oversees the government health program lines of business with UPMC. This includes the managed Medicaid programs, managed long-term services and supports, Children’s Health Insurance Program, Medicare and Medicare Special Needs Programs, individual medically underwritten coverage and the operations of federally facilitated marketplace operations. He has been associated with UPMC insurance services for more than twenty years.

Mr. Lovelace serves on a variety of local, regional and national boards, including the Association for Community Affiliated Plans, which he serves as Board Chair; Medicaid Health Plans of America; and the National Managed Long-Term Services and Supports Health Plan Association. He speaks nationally on key issues affecting publicly financed health care programs, with emphasis on people with disabilities and social determinants of health. More locally, his advocacy efforts are focused on disabilities, services for women and children, and behavioral health.

Mr. Lovelace holds graduate degrees in Rehabilitation Counseling from the State University of New York at Buffalo, as well as in Information Services from the University of Pittsburgh.

John F. Talbot, Ph.D.

Vice President, Corporate Strategy, Jefferson Center for Mental Health, & Senior Associate, OPEN MINDS

Kathy Mosher, MS MBA

Executive Director, Central Mental Health Center

Kathy has over 25 years of community mental health experience. Kathy is a member of the Kansas Youth Suicide Task Force, the Mental Health Advisory Council through the Department of Education, the President of the Attorney General’s Tower Mental Health Foundation, and the co-chair of the statewide KanCare Clinical Committee. She is a Licensed Clinical Psychotherapist. She has a Master of Science Degree in Counseling Psychology from the University of Kansas, a Master of Business Administration from Baker University, and a Bachelor of Arts from Washburn University. Kathy is committed to improving access, quality, and customer satisfaction in the field of mental health.

John Lovelace

President, UPMC For You, & Chief Program Officer at Community Care Behavioral Health Organization

John Lovelace holds several positions within the UPMC Insurance Services Division, through which he oversees the government health program lines of business with UPMC. This includes the managed Medicaid programs, managed long-term services and supports, Children’s Health Insurance Program, Medicare and Medicare Special Needs Programs, individual medically underwritten coverage and the operations of federally facilitated marketplace operations. He has been associated with UPMC insurance services for more than twenty years.

Mr. Lovelace serves on a variety of local, regional and national boards, including the Association for Community Affiliated Plans, which he serves as Board Chair; Medicaid Health Plans of America; and the National Managed Long-Term Services and Supports Health Plan Association. He speaks nationally on key issues affecting publicly financed health care programs, with emphasis on people with disabilities and social determinants of health. More locally, his advocacy efforts are focused on disabilities, services for women and children, and behavioral health.

Mr. Lovelace holds graduate degrees in Rehabilitation Counseling from the State University of New York at Buffalo, as well as in Information Services from the University of Pittsburgh.

Jim Fiorenzo, MBA

Senior Associate, OPEN MINDS

James Fiorenzo, MBA, brings more than 40 years of business management experience in health care to the OPEN MINDS team. For OPEN MINDS customers, he brings a wealth of experience in the mergers, acquisitions, and partnerships, long-term care systems development, hospital administration, and pharmacy management.

Prior to joining OPEN MINDS, Mr. Fiorenzo served as the President of the University of Pittsburgh Medical Center, Hamot Hospitals. Mr. Fiorenzo was responsible for managing the enterprise of over 3,000 employees and $550 million in annual revenue.

Over the course of five years, Mr. Fiorenzo was the lead on three hospital acquisitions and the acquisition of multiple physician practices. He also led the initiative to acquire and integrate the largest provider of behavioral health in northwestern Pennsylvania into the UPMC system.

During his tenure, Mr. Fiorenzo expanded philanthropic giving to the organization through a revamped development department, managing more than $25 million in assets. He also developed one of the first school-based primary care programs, as well as creating a psychiatric primary care program.

Prior to UPMC, Mr. Fiorenzo served as the chief operating officer and executive vice president of Hamot Medical Center. Mr. Fiorenzo was responsible for the enterprise, enhancing system revenues by 40% over a five-year period. He was responsible for a major efficiency and operational overhaul of the inpatient services of the hospital, saving $12 million. He also developed programs that resulted in a 15% increase in regional referrals to organization and grew its outpatient service volumes by 30%.

Before his time at Hamot Medical Center and UPMC, Mr. Fiorenzo was the founder and president of Great Lakes Home Healthcare Services and of Bayside Pharmacy and Physician Supply. Mr. Fiorenzo was responsible for organizing and creating the first hospital-based home care company. He grew the organization into a $25 million regional home health care company with five regional branches. The organization exceeded all budgeted goals and grew to provide a comprehensive service array of nursing, medical equipment, infusion therapy, and clinical services with more than 150 employees.

Mr. Fiorenzo earned his Master of Business Administration from Gannon University in Erie, Pennsylvania. He earned his Bachelor of Science from the University of Pittsburgh, School of Pharmacy in Pittsburgh, Pennsylvania.

Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

Toni Pergolin

President & Chief Executive Officer, Bancroft NeuroHealth

Toni Pergolin is a highly regarded strategic leader with acute financial acumen who has successfully grown companies organically and through mergers and acquisitions. Currently serving as President and CEO of Bancroft, one of the largest human services providers in New Jersey and the Greater Philadelphia region, she has more than doubled the size of the company in 10 years. Her ability to lead nonprofit organizations with a focus on delivering excellence with a healthy margin has resulted in a decade of profitable returns enabling reinvestment in the organization’s mission. She was selected as one of the 50 most influential people in South Jersey by South Jersey Biz in 2015, won the SmartCEO Cornerstone Award 2015, was among The Who’s Who in Healthcare in South Jersey in 2017 and SJ Magazine Women of Excellence in 2019.

Ms. Pergolin received the Campbell Soup Extraordinary Leadership Award and was awarded the first Corporate/Business Award by Maria's Women United. She has been recognized for her leadership in many publications including SmartCEO Magazine, Philadelphia Business Journal, SNJ Business People, SJ Biz, Main Line Today, and received recognition for advancing women's equality. Most recently she received the Women of Excellence Award for Business Excellence by SJ Magazine.

She currently serves as the Chairwoman for Peirce College and as a director on the boards of
Fulton Bank and South Jersey Chamber of Commerce. She also is a member of the FPA Wealth Management Advisory Board. Prior to joining Bancroft, she worked at the University of Pennsylvania Health System for 14 years in various positions, including Chief Financial Officer for Pennsylvania Hospital. She received her undergraduate degree in accounting from Pennsylvania State University and her master's in health administration from Saint Joseph's University.

Ms. Pergolin’s first book, Too Important to Fail: Leadership Lessons for Nonprofits was published in 2020.

John F. Talbot, Ph.D.

Vice President, Corporate Strategy, Jefferson Center for Mental Health, & Senior Associate, OPEN MINDS

Larry Nulton

President - Nulton Diagnostic and Treatment Center, PC, CEO - Peerstar LLC

Larry J. Nulton, Ph.D., is a Clinical Psychologist who has founded and developed multiple behavioral health organizations with a focus on severe mental health disorders. Dr. Nulton has concentrated on innovations in mental health with an emphasis on outpatient clinics. He began working on multiple programs in 2008 that would later be the start of mental health programming in 2020.

In 2008, Nulton Diagnostic and Treatment Center was one of the first agencies to begin using telepsychiatry in Pennsylvania. Additionally, Nulton Diagnostic and Treatment Center began to develop another innovative program to focus on individuals with severe mental illness and histories of multiple hospitalizations, which would be the launch of a Value-Based Program model. With all programming, the focus has been on establishing valuable outcomes that meet the needs of the individual, provider, county, and BHMCO.

Dr. Nulton has also developed community-based programming to include Peer Support to help those in recovery and remain in the community and have coordinated care. This focus on recovery has also included Forensic Peer Support, which Nulton started in 2009 with Yale University. This program has demonstrated significant findings on reducing recidivism. His findings have been published in the Journal of Public Health. Larry holds a Ph.D. in clinical psychology from Bowling Green State University.

Jim Fiorenzo, MBA

Senior Associate, OPEN MINDS

James Fiorenzo, MBA, brings more than 40 years of business management experience in health care to the OPEN MINDS team. For OPEN MINDS customers, he brings a wealth of experience in the mergers, acquisitions, and partnerships, long-term care systems development, hospital administration, and pharmacy management.

Prior to joining OPEN MINDS, Mr. Fiorenzo served as the President of the University of Pittsburgh Medical Center, Hamot Hospitals. Mr. Fiorenzo was responsible for managing the enterprise of over 3,000 employees and $550 million in annual revenue.

Over the course of five years, Mr. Fiorenzo was the lead on three hospital acquisitions and the acquisition of multiple physician practices. He also led the initiative to acquire and integrate the largest provider of behavioral health in northwestern Pennsylvania into the UPMC system.

During his tenure, Mr. Fiorenzo expanded philanthropic giving to the organization through a revamped development department, managing more than $25 million in assets. He also developed one of the first school-based primary care programs, as well as creating a psychiatric primary care program.

Prior to UPMC, Mr. Fiorenzo served as the chief operating officer and executive vice president of Hamot Medical Center. Mr. Fiorenzo was responsible for the enterprise, enhancing system revenues by 40% over a five-year period. He was responsible for a major efficiency and operational overhaul of the inpatient services of the hospital, saving $12 million. He also developed programs that resulted in a 15% increase in regional referrals to organization and grew its outpatient service volumes by 30%.

Before his time at Hamot Medical Center and UPMC, Mr. Fiorenzo was the founder and president of Great Lakes Home Healthcare Services and of Bayside Pharmacy and Physician Supply. Mr. Fiorenzo was responsible for organizing and creating the first hospital-based home care company. He grew the organization into a $25 million regional home health care company with five regional branches. The organization exceeded all budgeted goals and grew to provide a comprehensive service array of nursing, medical equipment, infusion therapy, and clinical services with more than 150 employees.

Mr. Fiorenzo earned his Master of Business Administration from Gannon University in Erie, Pennsylvania. He earned his Bachelor of Science from the University of Pittsburgh, School of Pharmacy in Pittsburgh, Pennsylvania.

Kiara S. Kuenzler, Psy.D., LP

President and CEO, Jefferson Center for Mental Health

Kiara S. Kuenzler, Psy.D., LP, is President and CEO of Jefferson Center for Mental Health, a non-profit, community focused provider of mental health and substance use disorder services in Colorado. Jefferson Center serves more than 30,000 children, individuals, and families each year through prevention, early intervention, treatment, and recovery services. Dr. Kuenzler is a licensed Psychologist and received her Doctorate in Clinical Psychology from the University of Denver in Colorado, followed by a Post-Doctoral Fellowship at the University of Colorado Medical School, in Administration and Evaluation Psychology.

In addition to her more than 10 years of experience in health care administration, quality, and program evaluation, Dr. Kuenzler spent many years providing direct clinical services and teaching at the University of Colorado, Denver. In her current role, Dr. Kuenzler brings a fierce passion and vision for a healthy community, where mental health and substance use matters and care is accessible to all. She seeks community partnerships and innovative solutions to meet the growing needs of the people served and drives excellence in care to promote wellbeing and thriving communities.

Bruce L. Bird, Ph.D.

President and Chief Executive Officer, Vinfen Corporation

Bruce L. Bird joined Vinfen in 2003 as COO, and has served as President and CEO since 2010. Vinfen is a large non-profit community behavioral health and disability service company, which in fiscal year 2019 provided services to about 9,000 individuals with a budget of $188 million and a staff of more than 3,600 throughout locations in Eastern Massachusetts and Connecticut.

Dr. Bird lists several areas of focus at Vinfen, including developing an Innovation Center which has established and is continuing to operate a community behavioral health home with sustained year over year growth in funding though the Massachusetts Duals Demonstration program. Dr. Bird also participated with academic institutions (including Harvard and Dartmouth) and software companies in four publicly and nine privately funded technology evaluation projects and partnered with seven other community organizations and contracting with 14 healthcare ACO/MCO systems to provide health home care coordination services in the new Massachusetts Medicaid Healthcare reform program.

Dr. Bird serves on numerous statewide policymaking and provider organizations and is active in legislative and policy advocacy, including serving as the current vice-chair of the board of the Association of Behavioral Healthcare of Massachusetts.  He is a licensed psychologist, has served on the faculty of the Johns Hopkins Medical School, and the associate faculty of the Harvard Department of Psychiatry, and is currently involved in several formal technology research evaluation projects.

James G. Gavin, M.S.W.

Senior Advisor , Community Care Behavioral Health Organization

James G. Gavin is currently Senior Advisor to Community Care Behavioral Health Organization based in Pennsylvania. As President and CEO of Community Care Behavioral Health Organization, from 1999 through 2020, Mr. Gavin was responsible for all aspects of the organization’s clinical, quality, and business functions while serving as liaison to Community Care’s Board of Directors, to the Commonwealth, and to county stakeholders. Licensed as a Social Worker, Mr. Gavin has more than 40 years of progressive training and experience in behavioral health in the Commonwealth of Pennsylvania including clinical through senior executive management.

Prior to joining Community Care, Mr. Gavin served as the Chief Executive Officer for Scranton Counseling Center, a comprehensive community behavioral health agency. Mr. Gavin graduated from the University of Scranton and received his Master of Managerial Science and M.S.W. from Marywood University. Mr. Gavin, is a United States Army veteran, lives with his wife in Scranton.

Current memberships and community activities include Marywood University Trustee and Treasurer, The Wright Center for Graduate Medical Education Trustee and Committee Chair, and Lackawanna County Advisory Board.

Paul M. Duck

Senior Associate, OPEN MINDS

Paul M. Duck brings over 40 years of experience in leadership and management focusing on managed care, health information technology organizations, strategy, business development, and market expansion, and customer experience optimization to the OPEN MINDS team.

Prior to joining OPEN MINDS, Mr. Duck served as the Vice President, Strategy & Development at Beacon Health Options. In this role, Mr. Duck led the organization’s strategy and business development efforts – responsible for a 30% increase in net revenue and initiated over $1 billion in revenue generation. Mr. Duck was active in national behavioral health initiatives as an executive of Beacon Health Options, including participating as a speaker at national and state association meetings.

Before joining Beacon Health Options, Mr. Duck was the Vice President of Business Development at Netsmart Technologies. During his tenure, Mr. Duck was responsible for business planning, including, the oversight of strategic activities including acquisitions, development, and execution of strategic initiatives, and positioning, and sales of large strategic customers. He also led the rollout of the company’s benchmarking and data analytics product suite.

Prior to Netsmart, Mr. Duck served as the Chief Executive Officer for Coastal Orthopedics and Pain Management, a large group practice with five clinic locations and two ambulatory surgical centers. As the organization’s chief executive officer, Mr. Duck was responsible for significant positive changes in leadership and corporate culture, financial and operational performance, compliance, and governance. Mr. Duck improved net collections by over $1 million per month and grew the practice through negotiating better contract rates with payers. He also implemented an organizational rebranding initiative and launched a new marketing campaign.

Prior to Coastal Orthopedics and Pain Management, Mr. Duck served as the President and Chief Executive Officer for Florida Radiology Imaging, one of the largest outpatient diagnostic imaging service companies serving the greater Orlando market. During his tenure, Mr. Duck led the construction of three new, full modality, diagnostic imaging locations. Mr. Duck revolutionized the company’s culture by creating a highly attractive and functional work environment.

Mr. Duck earned his Bachelor of Arts in Business Management from Case Western Reserve University. He earned his Associate of Arts in Electronic Engineering Technology from the Electronic Technology Institute. Mr. Duck received an award by Inc Magazine for leading Florida Radiology Imaging as one of America’s fastest-growing companies. Mr. Duck recently served as a contributing author to the book The New Health Age: The Future of Health Care in America.

Kimberly Bond, MS, LMFT

Executive Vice President, OPEN MINDS

John F. Talbot, Ph.D.

Vice President, Corporate Strategy, Jefferson Center for Mental Health, & Senior Associate, OPEN MINDS

Terry G. Fox

Licensed Battlefield Guide, Gettysburg

Terry Fox is a sixth-generation resident of Gettysburg, Pennsylvania, and a battlefield guide emeritus with Gettysburg National Military Park. He taught American History in the public schools for 33 years, serving as department head and as a member of the Carnegie Foundation for teaching American History. Since his retirement he has taught as an adjunct professor at Gettysburg College and at the Johns Hopkins University School of Education. He has presented leadership seminars for U.S. Air Force chief master sergeants as well as employees of the U.S. Secret Service, Drug Enforcement Administration, and Immigration and Customs Enforcement, in addition to teaching in Johns Hopkins’ Police Executive Leadership program. He earned his undergraduate and graduate degrees from Shippensburg College.

Leon M. Hoover, MSW

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

Le Ondra Clark Harvey, Ph.D.

Chief Executive Officer, California Council of Community Behavioral Health Agencies

Le Ondra Clark Harvey is the Chief Executive Officer of the California Council of Community Behavioral Health Agencies, and the Executive Director of the California Access Coalition. Dr. Clark Harvey has previously served as Chief Consultant to the California State Assembly Committee on Business and Professions, Principal Consultant to the Senate Committee on Business, Professions and Economic Development, and a health policy consultant to the office of former Senator Curren D. Price, Jr.

Prior to her work within the California Legislature, she completed her Ph.D. in Counseling Psychology at the University of Wisconsin, Madison. She completed her pre-doctoral fellowship at the University of Southern California Children’s Hospital Los Angeles and a post-doctoral fellowship at the University of California, Los Angeles Mattel Children’s Hospital. She was also a social justice fellow at the Center for Policy Analysis in San Francisco.

Dr. Clark Harvey has maintained an impressive record of leadership including serving on national and local boards including her current position on the American Psychological Association (APA), and prior positions on the Association of Black Psychologists, Sacramento County Public Health Advisory Board, Sacramento County Children’s Coalition and the Los Angeles View Park Section of the National Council of Negro Women. She is a member of the National Coalition of 100 Black Women, Sacramento Chapter and is a fellow of the American Leadership Forum and the Nehemiah Emerging Leaders Program.

Ross C Robinson, MBA MA

Executive Director, Hill Country MHDD Centers

Ross Robinson serves as Executive Director for Hill Country Mental Health and Developmental Disability Centers (HCMHDDC), headquartered in Kerrville, Texas.  HCMHDDC provides behavioral health and intellectual and developmental disability services as a Local Authority for 19 counties encompassing over 23,000 square miles that span from counties adjacent to Austin and San Antonio in central Texas to Del Rio on the Texas/Mexico border.

Ross holds a Master of Arts Degree in Psychology and an MBA in Healthcare Administration.  He has 43 years of service in the fields of adult and child mental health, developmental disabilities, substance abuse disorders, and juvenile corrections.  He has worked in direct service, clinical and management roles with three state psychiatric facilities and two mental health and developmental disability centers, as a facility Assistant Superintendent and Superintendent for the former Texas Youth Commission, as a facility Superintendent for the Department of Aging and Disability Services, and prior to accepting the position with Hill Country, for six years as the Director of Mental Health and Substance Abuse Policy, Disaster Behavioral Health, and Tobacco Cessation with the Department of State Health Services in Texas.

Joan Erney

Former CEO, Community Behavioral Health

Joan Erney recently retired after over 35 years in the public behavioral health system.   Starting her career as a direct services worker in crisis intervention services in Dauphin County, she was most recently the Chief Executive Officer at Community Behavioral Health, Philadelphia’s administrative management organization for the Health Choices behavioral health Medicaid program.   During her tenure Philadelphia saw the expansion of Medicaid to over 700,000 Philadelphians.  Erney was noted for developing a collaborative approach with providers, members, advocates and system partners to effect positive change to the Philadelphia behavioral health landscape.

Under her tenure, CBH received National Committee for Quality Assurance (NCQA) full accreditation status and launched numerous successful initiatives to improve access to and the quality of children’s services, including psychiatric residential treatment services.  CBH also developed innovative approaches to address the opioid epidemic, support individuals on the Autism spectrum, and redesign day services for persons with serious mental illness.  Pay for Performance, enhanced use and payment for evidenced based practices and the development of value- based payment models were further developed and used to impact the quality of service delivery.

Prior to her role at CBH, Erney was in senior leadership roles at SAMHSA and Community Care Behavioral Health and was the Deputy Secretary of the Office of Mental Health and Substance Use Services (OMHSAS) under the Rendell administration.   In her state role, Erney closed three state hospitals,  expanded the HealthChoices behavioral health system statewide; created a criminal justice initiative; saw the development and impact of peer services, created a robust advisory structure, and made numerous policy and program changes to enhance the services for children and their families with behavioral health challenges.  Her prior experience also includes policy and legislative work with the PA Community Providers Association (now RCPA) and CEO of Community Behavioral Health Network of PA (now Perform Care).

Joan is a graduate of Penn State University and received her JD from Widener School of Law.

Paul M. Duck

Senior Associate, OPEN MINDS

Paul M. Duck brings over 40 years of experience in leadership and management focusing on managed care, health information technology organizations, strategy, business development, and market expansion, and customer experience optimization to the OPEN MINDS team.

Prior to joining OPEN MINDS, Mr. Duck served as the Vice President, Strategy & Development at Beacon Health Options. In this role, Mr. Duck led the organization’s strategy and business development efforts – responsible for a 30% increase in net revenue and initiated over $1 billion in revenue generation. Mr. Duck was active in national behavioral health initiatives as an executive of Beacon Health Options, including participating as a speaker at national and state association meetings.

Before joining Beacon Health Options, Mr. Duck was the Vice President of Business Development at Netsmart Technologies. During his tenure, Mr. Duck was responsible for business planning, including, the oversight of strategic activities including acquisitions, development, and execution of strategic initiatives, and positioning, and sales of large strategic customers. He also led the rollout of the company’s benchmarking and data analytics product suite.

Prior to Netsmart, Mr. Duck served as the Chief Executive Officer for Coastal Orthopedics and Pain Management, a large group practice with five clinic locations and two ambulatory surgical centers. As the organization’s chief executive officer, Mr. Duck was responsible for significant positive changes in leadership and corporate culture, financial and operational performance, compliance, and governance. Mr. Duck improved net collections by over $1 million per month and grew the practice through negotiating better contract rates with payers. He also implemented an organizational rebranding initiative and launched a new marketing campaign.

Prior to Coastal Orthopedics and Pain Management, Mr. Duck served as the President and Chief Executive Officer for Florida Radiology Imaging, one of the largest outpatient diagnostic imaging service companies serving the greater Orlando market. During his tenure, Mr. Duck led the construction of three new, full modality, diagnostic imaging locations. Mr. Duck revolutionized the company’s culture by creating a highly attractive and functional work environment.

Mr. Duck earned his Bachelor of Arts in Business Management from Case Western Reserve University. He earned his Associate of Arts in Electronic Engineering Technology from the Electronic Technology Institute. Mr. Duck received an award by Inc Magazine for leading Florida Radiology Imaging as one of America’s fastest-growing companies. Mr. Duck recently served as a contributing author to the book The New Health Age: The Future of Health Care in America.

Robert Bickford, MBA

Deputy Chief Financial Officer, Community Behavioral Health

Robert Bickford has spent thirty-five years in Managed Care Finance and Operations.  He has specialized in start-ups, provider-owned and provider sponsored plans. He began his career in upstate New York with MVP Healthcare as a start-up and helped to grew it to half a million members in Eastern and Central New York and Western New England. He spent the next twenty years in Physical Health Choices, Behavioral Health Choices, and the Pennsylvania Employee Benefits Trust Fund as CFO, and the last two and a half years as Deputy CFO at Community Behavioral Health in Philadelphia.

In his spare time, Mr. Bickford is published author, writing murder mysteries, under the name of J. T. Kunkel.

James R. Currey, MSIS

Sr. Director, Analytics, Magellan Healthcare Division

James Currey has over 13 years of experience working in healthcare data and technology. Mr. Currey’s primary contributions to building provider programs is in the behavioral space, although he has enjoyed more broad implementations in the Medicaid and Duals programs in the past few years. Key achievements have been plans in: AZ, CA, DC, FL, IL, LA, MA, NY, PA, TX, VA, and WA. Through the implementation of these plans, Mr. Currey has come to appreciate the complexities of the provider community; and how we can improve the lives of members through the use of rich data understanding.

The keys to achieving technology success in the health plan space for Mr. Currey, and his team, are in understanding “the purpose of the program beyond the programming.” Mr. Currey takes particular satisfaction at building and mentoring strong teams around this ethos. Mr. Currey currently oversees Informatics, Operational Reporting, Geospatial Analytics, Business Intelligence teams, and reporting tool development teams for Magellan Healthcare in Behavioral Health, Specialty, EAP, and Federal programs. Mr. Currey graduated with several advanced degrees in Information Systems and Statistics (BI) from the University of Missouri, where he still works with his alma mater on research topics, such as: network capacity, healthcare data mining, and provider behavior.

Angela Hagan, PhD, MPA

Associate Director, Population Health Insights, Bold Goal | Office of Health Affairs and Advocacy, Humana, Inc

Angela Hagan joined Humana in 2014. As Associate Director in Humana's Office of Population Health "Bold Goal" team, she leads population health insights with a focus on health-related quality of life and social determinants of health/health-related social needs. Her team focuses on HRQoL population surveillance and integration into clinical operating models and interventions, SDOH analytics around clinical trend drivers and quality measures, research catalog and agenda, and the public policy environment for SDOH. Previous work at Humana included leading member clinical engagement strategies.

Prior to joining Humana, Hagan worked with a variety of nonprofit and education organizations.

An Illinois native, Hagan holds a B.A. in economics from the University of Illinois at Urbana-Champaign. She claims Louisville (Humana's headquarters) as her adopted hometown after earning both her Master of Public Administration (public policy focus) and Ph.D. in Urban and Public Affairs from the University of Louisville.

Melissa Larkin-Skinner, MA, MBA, LMHC

CEO, Centerstone Florida

Melissa is the Chief Executive Officer of Centerstone of Florida, a non-profit behavioral health organization serving Southwest Florida for the past 65 years. Melissa has a Master’s in Business Administration and a Master’s in Counseling. She is a Licensed Mental Health Counselor with 26 years of experience designing and providing services in mental health, addiction, and child welfare. Melissa has dedicated her career to advocacy, informing policy, eliminating stigma, improving care, and helping individuals and families thrive. Melissa was appointed by the Senate President to the Marjory Stoneman Douglas High School Public Safety Commission and by the House Speaker to the Florida Alliance to End Human Trafficking.

Donald Savoie

President / Chief Executive Officer, Meridian Behavioral Healthcare, Inc.

Susan Eisenhower

Chief Executive Officer & Chairman, The Eisenhower Group, Inc. (EGI)

Susan Eisenhower is the CEO and Chairman of The Eisenhower Group, Inc. (EGI), a Washington D.C. based consulting company founded in 1986. For more than twenty-five years the company has provided strategic counsel on business development, public affairs and communications projects. EGI has advised Fortune 500 companies, not just in the United States, but also abroad—in China, Russia, Central Asia and Western Europe for such companies as American Express, IBM, Coca Cola, AES, Alcoa, and General Electric.

In addition to her work through EGI, Susan Eisenhower has also had a distinguished career as a policy analyst. She is Chairman Emeritus at the Eisenhower Institute of Gettysburg College, where she served as president twice. She has also been a Fellow at Harvard’s Institute of Politics and a Distinguished Fellow at the Nixon Center, now called the Center for National Interest.

Over the years, she has served as a member of three blue ribbon commissions for the Department of Energy for three different secretaries: The Baker-Cutler Commission on U.S. Funded Non-Proliferation Programs in Russia; The Sununu-Meserve Commission on Nuclear Energy; and the Blue Ribbon Commission on America’s Nuclear Future, which released its findings on a comprehensive program for the back end of the nuclear fuel cycle in the winter of 2012. She was also appointed to the National Academy of Sciences Standing Committee on International Security and Arms Control, where she served eight years. After as many years on the NASA Advisory Council, she served as a commissioner on the International Space Station Management and Cost Evaluation Task Force. She is currently a member of MIT’s Energy Initiative Advisory Board and co-chairman of NEAC, the Secretary of Energy’s Nuclear Energy Advisory Board.

In addition, Ms. Eisenhower has done extensive work in executive training on strategic leadership. She has spoken on this subject in many corporate venues, as well as at such distinguished institutions as the United States Military Academy at West Point; the Foreign Policy Association in New York; the Army War College, Carlisle; Sandia National Laboratory, MIT and Australia’s Science and Technology Organization, which is part of the Australian Ministry of Defence. Eisenhower holds a year-long seminar on strategy for competitively selected students at the Eisenhower Institute of Gettysburg College.

Eisenhower has authored hundreds of op-eds for newspapers such as the Washington Post and the LA Times, appeared frequently on national television and radio, and her articles have appeared in such journals as the National Academy of Sciences’ Issues in Science and Technology and the Naval Institutes’ Proceedings. She has written four trade press books, two of which were on regional best seller lists, and she co-authored or co-edited four other books on international security issues.

Leon M. Hoover, MSW

Senior Associate, OPEN MINDS

Kimberly Bond, MS, LMFT

Executive Vice President, OPEN MINDS

James LeBlanc

President/CEO , Volunteers of America of Southeast Louisiana

Mr. LeBlanc has more than 45 years experience in nonprofit management, program development, and implementation. He has been with Volunteers of America for more than 37 years and has been President/CEO of Volunteers of America of Southeast Louisiana since 1992. Mr. LeBlanc was named the NonProfit Executive of the Year for 2006 by the NonProfit Times, the leading business publication for nonprofit management in the United States.

As an active member of the New Orleans community, he was selected to be a member of the inaugural class of the Greater New Orleans Regional Leadership Institute, an initiative of the Chamber of Commerce to promote regionalism. Mr. LeBlanc recently was presented with the 2018 Zurich Classic Community Impact Award for Inspiring Leadership, Overcoming Challenges and Changing Lives.

Mr. LeBlanc is a past member of the Board of the Capital One Community Development Corporation and the Advisory Board of the Iberia Bank Community Development Entity. He is a former member and past Board Chair of the Board of Directors of CARSA (Community and Residential Services Association), a statewide group of intellectual disabilities providers, a former Board member of Volunteers of America, Inc., a current member of the Volunteers of America National Services board and President/CEO of the Renaissance Neighborhood Development Corporation, the housing arm of Volunteers of America of Southeast Louisiana.

Mr. LeBlanc holds a Masters Degree in Social Work and a Masters Degree in Business Administration, both from Tulane University in New Orleans.

Joseph Costa

President & Chief Executive Officer , Hillsides

Joseph M. Costa, Hillsides’ president and chief executive officer, has served in his position since 2010. During his tenure, Hillsides has expanded significantly its programs and services. In 2016, he oversaw Hillsides’ affiliation with Bienvenidos. Because of this affiliation, Hillsides increased its presence in East Los Angeles and added a foster care and adoption program to create a fuller array of services. Today Hillsides serves 17,000 children, youth, and families throughout the greater Los Angeles County area.

Under Joe’s direction, Hillsides successfully completed an $18 million dollar capital improvement project in 2019 to enhance its 17-acre main campus in Pasadena, which houses its short-term therapeutic residential program, and a school, Hillsides Education Center. In addition, the Family Resource Centers that provide mental health services to families in crisis have expanded, as has the Youth Moving On program for transition-aged youth with a drop-in center, the Peer Resource Center.

In 2013, Hillsides achieved national accreditation through the Council on Accreditation (COA) and was recognized as a trauma informed organization by the National Council for Behavioral Health (National Council). Acknowledged as a leader in the child welfare field, Joe served as Chair of Child Welfare League of America from 2014 to 2017. He continues to serves on the governing body of the Child Welfare League of America, and joined the California Alliance for Child and Family Services Board of Directors in 2018.

He holds a master's degree in divinity from St. John's Seminary, School of Theology, Boston, Massachusetts, and a master's degree in social work from Boston College Graduate School of Social Work.

Douglas Tieman

President & CEO , Caron Foundation Caron Treatment Centers

Doug Tieman has been the President and CEO of Caron Treatment Centers since 1995. Under Doug's direction, Caron provides an extensive continuum of care for teens, young adults, adults, older adults and families at its facilities in Pennsylvania and Florida and its Regional Recovery Centers in Atlanta, Ga., Philadelphia, Pa., New York, and Washington, DC. Caron also offers specialty treatment programs for executives, healthcare and legal professionals, first responders and chronic pain. Caron has taken leadership roles in sponsoring research in addiction treatments and outcomes and advocating for ethics and standards and participating in national conferences on addiction and recovery.
Caron participates in studies with leading research universities including the University of Pennsylvania’s Treatment Research Institute, Penn State College of Medicine/Hershey Medical Center, the National Institute on Drug Abuse at the National Institutes of Health, and Stanford University. Caron also conducts on-campus training for physicians and other health care professionals, including the only fellowship in addiction medicine offered by a freestanding addiction treatment center. In addition, Caron's student assistance professionals work on alcohol and drug prevention in more than 900 schools, providing programs and services to 120,000 students, 6,800 parents, and 8,000 professionals.
Doug has spent more than 30 years in the addiction treatment field in treatment center and industry leadership positions. Long an advocate for patient-centered care, he has authored several articles and blogs on the issue of patient’s rights and called for the implementation of standards and outcomes-based treatment in the addiction treatment sector. Doug testified before the House Energy and Commerce Committee’s Oversight and Investigations Subcommittee on the issue of patient brokering and fraud in the addiction treatment sector. Under his direction, Caron is working with other national centers to improve the standard of care for those struggling with the chronic, treatable disease of addiction.
Doug began his career with the Hazelden Foundation and has served as Chairman of the National Association of Addiction Treatment Providers, a member of the American College of Addiction Treatment Administrators.
Following undergraduate degrees from both Concordia and Northwood Universities, Doug completed the Minnesota Management Institute at the University of Minnesota and received an Honorary Doctor of Laws degree from Concordia University. He is the recipient of several awards, including Berks County Chamber of Commerce, "Large Business Person of the Year" in 2004 and Eastern Pennsylvania Business Journal "Spotlight Award" in 2005. In 2017, The Philadelphia Inquirer named Mr. Tieman an “Emerging Icon” for his work in advancing addiction treatment and research. Doug is also an author, publishing several treatment sector-related articles and the book Flying Over the Pigpen: Tried and True Leadership Lessons from Growing Up on a Farm.

David Klements

President/CEO, Qualifacts + Credible

David Klements joined Qualifacts in 2007, when he immediately began the process of transitioning the growing technology startup to the marketing-leading SaaS EHR for behavioral health and human services providers that it is today. During his tenure he has led Qualifacts through recapitalizations in 2014 and 2019, as well as overseeing 1000% growth in the company’s customer base, a record which landed  Qualifacts on the INC 5000 list of America’s fastest-growing companies three years in a row.

Prior to Qualifacts, David spent 19 years in management positions that included Vice President of SunGard Availability Services and General Manager of Inflow, which was later acquired by SunGard.

“I recognized the potential Qualifacts had, through our CareLogic EHR platform, to change how behavioral health and human services providers operate,” Klements says. “Over the years we have been able to grow alongside those providers, giving them the tools they need to operate efficiently, capture revenue more quickly and improve and expand the valuable and much-needed services they provide their clients.”

Klements is a graduate of the University of Wisconsin, and also has completed programs at the University of Madrid in Spain and the Kellogg School of Management at Northwestern University. He has served on the Board of Directors of the Nashville Entrepreneur Center and was recognized with the 2011 NEXT Entrepreneur of the Year award.

Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

John F. Talbot, Ph.D.

Vice President, Corporate Strategy, Jefferson Center for Mental Health, & Senior Associate, OPEN MINDS

Luke Crabtree, MBA, JD

President & CEO, Project Transition

C. Lynn Mason

President & CEO, Broadstep

Jim Fiorenzo, MBA

Senior Associate, OPEN MINDS

James Fiorenzo, MBA, brings more than 40 years of business management experience in health care to the OPEN MINDS team. For OPEN MINDS customers, he brings a wealth of experience in the mergers, acquisitions, and partnerships, long-term care systems development, hospital administration, and pharmacy management.

Prior to joining OPEN MINDS, Mr. Fiorenzo served as the President of the University of Pittsburgh Medical Center, Hamot Hospitals. Mr. Fiorenzo was responsible for managing the enterprise of over 3,000 employees and $550 million in annual revenue.

Over the course of five years, Mr. Fiorenzo was the lead on three hospital acquisitions and the acquisition of multiple physician practices. He also led the initiative to acquire and integrate the largest provider of behavioral health in northwestern Pennsylvania into the UPMC system.

During his tenure, Mr. Fiorenzo expanded philanthropic giving to the organization through a revamped development department, managing more than $25 million in assets. He also developed one of the first school-based primary care programs, as well as creating a psychiatric primary care program.

Prior to UPMC, Mr. Fiorenzo served as the chief operating officer and executive vice president of Hamot Medical Center. Mr. Fiorenzo was responsible for the enterprise, enhancing system revenues by 40% over a five-year period. He was responsible for a major efficiency and operational overhaul of the inpatient services of the hospital, saving $12 million. He also developed programs that resulted in a 15% increase in regional referrals to organization and grew its outpatient service volumes by 30%.

Before his time at Hamot Medical Center and UPMC, Mr. Fiorenzo was the founder and president of Great Lakes Home Healthcare Services and of Bayside Pharmacy and Physician Supply. Mr. Fiorenzo was responsible for organizing and creating the first hospital-based home care company. He grew the organization into a $25 million regional home health care company with five regional branches. The organization exceeded all budgeted goals and grew to provide a comprehensive service array of nursing, medical equipment, infusion therapy, and clinical services with more than 150 employees.

Mr. Fiorenzo earned his Master of Business Administration from Gannon University in Erie, Pennsylvania. He earned his Bachelor of Science from the University of Pittsburgh, School of Pharmacy in Pittsburgh, Pennsylvania.

Teri Herrmann, MA

Chief Executive Officer, SPARC Services and Programs

Teri Herrmann serves as Chief Executive Officer of SPARC Services and Programs which has its corporate office in Charlotte, NC. In this role, Teri is responsible for the company’s program/service development, and administrative supervision and oversight of the clinical and business operations. SPARC is currently providing a unique and customer driven continuum for children, families, and adults with the mission of keeping individuals out of institutionalized care. SPARC continues to be innovative with service delivery and programming and prides itself with strong partnerships with stakeholders. These partnerships have resulted in the development of new and innovative services to meet the needs in the community. SPARC provides this continuum of care in 26 counties across North Carolina and is currently engaged in Value Based contracting with multiple payers – to which Teri played a vital role in the development.

Ms. Herrmann sits on multiple committees and collaboratives with the goal of continuing to advance the Behavioral Health system to be inclusive of trauma informed care, Evidence Based Practices, and whole person/integrated care. Teri has been working in the Behavioral Health field since the late 1990s and has worked with children, families, adults in residential and community-based settings. This worked has spanned individuals with mental health needs, I/DD needs, and those that are dually diagnosed. She is passionate about services and supports that allow individuals to remain in the community.

Teri holds a Bachelor of Science in Psychology from LeMoyne College in Syracuse, New York, and a Masters in Forensic Psychology from Sage Graduate School in Albany, New York.

Dyann M. Roth

President & CEO, Inglis

Dyann leads Inglis and its services for people with disabilities across all entities of the organization – community-based programming including innovative assistive technology services; development & management of affordable, accessible independent-living housing; and our 252-bed long-term care, skilled nursing wheelchair community.

Prior to joining Inglis in 2017, Dyann worked with Resources for Human Development (RHD) – a diversified human services non-profit organization, with more than 160 programs across 15 states supporting people with disabilities and other vulnerable populations – for more than 27 years. Dyann held various roles in RHD, including non-profit program development and fundraising, organizational development and training, and operations management, and served as Chief Executive Officer for four years.

A current member of the Board of Directors for RCPA (Rehabilitation and Community Providers Association),  member of the Forum of Executive Women and the Special Olympics Philadelphia “Cities of Inclusion” Executive Council, as well as a former member of the Board of Directors of PAR (Pennsylvania Advocacy and Resources for Autism and Intellectual Disability), Dyann seeks to build collaborations and partnerships to best serve individuals with disabilities and their families and caregivers.

Dyann received her Bachelor of Arts from Penn State University and her Master of Science in Organizational Dynamics from the University of Pennsylvania.

Elizabeth Carey, MSW

President & CEO , Starr Commonwealth

Elizabeth Carey has three decades of experience in the field of social and human services. As President and CEO of Starr Commonwealth, Elizabeth provides leadership and direction, and serves as one of Starr’s most passionate advocates for systems-level change for childhood whole health. In her previous role of chief strategy officer, she helped shape the future of this century-old organization, modernizing our approach to providing positive experiences so all children can flourish.

Prior to joining Starr Commonwealth in 2010, she served as Director of Government Relations for the Council on Accreditation, as Executive Director of the Michigan Federation for Children and Families, and as Senior Vice President and COO for the Alliance for Strong Families and Communities.

She holds Bachelor and Master’s Degrees in Social Work from Michigan State University.

Paul M. Duck

Senior Associate, OPEN MINDS

Paul M. Duck brings over 40 years of experience in leadership and management focusing on managed care, health information technology organizations, strategy, business development, and market expansion, and customer experience optimization to the OPEN MINDS team.

Prior to joining OPEN MINDS, Mr. Duck served as the Vice President, Strategy & Development at Beacon Health Options. In this role, Mr. Duck led the organization’s strategy and business development efforts – responsible for a 30% increase in net revenue and initiated over $1 billion in revenue generation. Mr. Duck was active in national behavioral health initiatives as an executive of Beacon Health Options, including participating as a speaker at national and state association meetings.

Before joining Beacon Health Options, Mr. Duck was the Vice President of Business Development at Netsmart Technologies. During his tenure, Mr. Duck was responsible for business planning, including, the oversight of strategic activities including acquisitions, development, and execution of strategic initiatives, and positioning, and sales of large strategic customers. He also led the rollout of the company’s benchmarking and data analytics product suite.

Prior to Netsmart, Mr. Duck served as the Chief Executive Officer for Coastal Orthopedics and Pain Management, a large group practice with five clinic locations and two ambulatory surgical centers. As the organization’s chief executive officer, Mr. Duck was responsible for significant positive changes in leadership and corporate culture, financial and operational performance, compliance, and governance. Mr. Duck improved net collections by over $1 million per month and grew the practice through negotiating better contract rates with payers. He also implemented an organizational rebranding initiative and launched a new marketing campaign.

Prior to Coastal Orthopedics and Pain Management, Mr. Duck served as the President and Chief Executive Officer for Florida Radiology Imaging, one of the largest outpatient diagnostic imaging service companies serving the greater Orlando market. During his tenure, Mr. Duck led the construction of three new, full modality, diagnostic imaging locations. Mr. Duck revolutionized the company’s culture by creating a highly attractive and functional work environment.

Mr. Duck earned his Bachelor of Arts in Business Management from Case Western Reserve University. He earned his Associate of Arts in Electronic Engineering Technology from the Electronic Technology Institute. Mr. Duck received an award by Inc Magazine for leading Florida Radiology Imaging as one of America’s fastest-growing companies. Mr. Duck recently served as a contributing author to the book The New Health Age: The Future of Health Care in America.

Timothy Snyder, Jr.

Chief Marketing Officer, OPEN MINDS

Kimberly Bond, MS, LMFT

Executive Vice President, OPEN MINDS

Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.