Institute Agenda
Print-friendly Agenda
- Day One Monday September 17
- Day Two Tuesday September 18
- Day Three Wednesday September 19
- Day Four Thursday September 20
- Day Five Friday September 21
How To Build Value-Based Payer Partnerships: An OPEN MINDS Executive Seminar On Best Practices In Marketing, Negotiating, & Contracting With Health Plans
Executive Seminar
Across the country, managed care organizations are successfully delivering treatment services to large populations and doing it in a way that saves states significant sums of money. These demonstrated savings show that value-based reimbursement and managed care arrangements aren’t going anywhere, which means that executives of provider organizations must find a way to position themselves to work closely with managed care companies.
How? By developing relationships with the payers in your market, considering what metrics they are tied to and how you can help them to meet their performance requirements, discussing how you can align programs and services with the goals of the payers and health plans in your market, and providing data that proves your service lines can achieve both high quality outcomes and lower costs. In this crucial seminar, we will discuss:
- How to start strategic conversations with health plans
- How to demonstrate your organization’s value in way that will capture health plan's interest
- How to secure and optimize service agreements with health plans
Richard Louis, III
Senior Associate, OPEN MINDS
Richard Louis, III brings extensive experience in both public and for-profit behavioral healthcare administration and business development to the OPEN MINDS team. He has a long history of successful development and launch of groundbreaking new program initiatives resulting in new business and revenue growth. Mr. Louis is currently the Senior Vice President of Business Development and Managed Care Operations at ANKA Behavioral Health, Inc. and recently served as Vice President of Health Integration and Behavioral Health Services for Healthcare Innovators, LLC (HI).
Prior to his position with HI, Mr. Louis was the Executive Director of Strategic Development and Planning at Pathways – Molina Healthcare, a national for-profit behavioral healthcare company based in Fredricksburg, Virginia, and operating in 23 states. In this role, Mr. Louis to improve the behavioral healthcare program through the development of an integrated behavioral health treatment strategy that included in-community care management and coordinated care services to reduce hospital re admissions for severely mentally ill clients in county mental health systems, health plans, MCOs and medical groups.
Mr. Louis also served in various positions for College Health Enterprises (CHE) most notably serving as Vice President of Government Operations and later as Regional Director for CHE Senior Psychological Services. CHE is a for-profit behavioral healthcare organization that provides behavioral health treatment services in long-term care settings. While serving as Vice President of Government Operations, he created the first public sector division for CHE by establishing new service lines, contracts and new profit/revenue streams for this for-profit organization. Over a 10 year period, his responsibilities included the development of new and innovative programs/contracts, and direct management oversight of specialty behavioral health programs for a variety of public sector payers and venues. Mr. Louis then moved into his Regional Director role, where he developed and managed the first field-based behavioral health coordinated care program under contract with a national health plan serving members throughout Southern California; as well as the development and implementation telehealth therapy services for long-term care facilities in rural parts of targeted states.
In addition, Mr. Louis has served in a number of leadership roles with several organizations in the community including: the California Hospital Association – Center for Behavioral Health, Advisory Board; the Board of Directors of the Forensic Mental Health Association of California, College Hospitals, and Intercommunity Child Guidance Center of Whittier. He is in his 29th year as a reserve police officer (volunteer) with the City of Monterey Park Police Department in East Los Angeles, currently holding the rank of Captain; and former Police Commissioner – City of Claremont Police Department, in Los Angeles County.
Mr. Louis graduated with a Bachelor of Arts in psychology from Whittier College and is a Police Academy Graduate from Rio Hondo College in Whittier, California.
Registration & Executive Networking Breakfast
Networking
Check-in at the registration desk to get your name badge and program materials, then join us in the exhibit hall for breakfast. Take some time to meet your fellow attendees, talk to our partners, and prepare for the day ahead.
Key Issues Shaping The Market For Complex Consumers: The Health Plan Perspective On What Executives Need To Know To Succeed
Keynote Address
Health and human service provider organizations are facing many new challenges – the shift to value-based reimbursement, the payer push towards integrated care management, new disruptive competitors, and the emergence of new technologies. This evolving landscape requires the development of new operational competencies, the development of new services and treatment programs to meet payer requirements, and the ability to build new partnerships with health plans. For executive teams, this can be a tall order—but the place to start is understanding your market, your competitors, and your payer partners. During this feature session, William Lopez, M.D., CPE, Senior Medical Director, Behavioral Health of Cigna Behavioral Health will offer his perspective on the change drivers and market disruptors that are shaping the health and human service market, and discuss how Cigna is working with provider organizations to manag chronic conditions and support consumers with complex needs.
William Lopez, M.D., CPE
Senior Medical Director-Behavioral Health, Cigna Behavioral Health
Dr. William Lopez is a Lead Medical Director for Cigna Behavioral Health and manages a team of doctors responsible for medical necessity reviews, case management and claims activities. He also oversees the revision of CBH’s Medical Necessity Criteria, has a leading role in the integration of behavioral health services into Cigna's collaborative accountable care programs, and represents behavioral health on a companywide task force that is currently implementing a national tele-health strategy.
Prior to joining Cigna in 2006, Dr. Lopez was a staff psychiatrist and then Medical Director for psychiatry at Snowden at Fredericksburg, a private behavioral health center in Virginia, and staff psychiatrist and medical director at Memorial Healthcare System in Michigan. Dr. Lopez was a captain in the U.S. Air Force, where he practiced aerospace medicine, and is a veteran of operations Desert Shield and Desert Storm.
Dr. Lopez holds a bachelor’s degree in biology from the University of Puerto Rico and a medical degree from the Ponce School of Medicine in Ponce, Puerto Rico. After completing an internship in internal medicine at Western Reserve Care System in Ohio, he completed a residency in psychiatry and a fellowship in geriatric psychiatry at the University of California San Diego.
Dr. Lopez is a certified physician executive through the Certifying Commission in Medical Management, is board certified in psychiatry, and is licensed in Florida, North Carolina, South Carolina and Virginia. Dr. Lopez is a member of the American Medical Association, the American Association for Geriatric Psychiatry, the American College of Physician Executives and the National Hispanic Medical Association.
×Non-Profit Board Management: Keys To Attracting & Managing A Board That Can Operate In A Competitive Market
Breakout Session
With the change in funding, the role of governance boards has changed. Organizations need to attract board members that are not only competent and strategic, but are familiar with the major environmental forces affecting the market and are aware of the resources needed to meet the organization’s mission while remaining competitive. In this informative panel discussion, we will hear from former chief executive officers who will provide insight on board selection and effective board management for creating a competitive advantage and long-term sustainability.
Annie Medina, MBA, ACNP-BC
Senior Associate, OPEN MINDS
Annie Medina, MBA, ACNP-BC, brings over ten years of experience in the health and human services industry to the OPEN MINDS team. Her expertise spans both clinical and operational functions and is focused in business operations, strategic planning, project management, training and curriculum development, and policy and procedure design. Ms. Medina currently serves as OPEN MINDS Executive Vice President of the Consulting Practice. In addition to her work with OPEN MINDS, Ms. Medina is a Hospice Nurse Practitioner for Crater Community Hospice.
Prior to joining the OPEN MINDS team, Ms. Medina was the Chief Operating Officer for Poplar Springs Hospital, a member of Universal Health Services, based in Petersburg, Virginia. In this role, she was responsible for performance improvement, policy and procedure creation, and strategy development and implementation for the hospital’s Joint Commission and CMS regulatory surveys. Prior to this role, Ms. Medina was a MBA intern for the Popular Springs CEO where she focused on business development, process improvement, training tool development and evaluation of newly offered programs.
Previously, Ms. Medina served as a Nurse Practitioner (NP) for both Hospitalist Consultants, Inc. and for VCU Health System. At Hospitalist Consultants, she was an Internal Medicine NP. As a hospitalist, she provided medical care to patients in Tucker’s Psychiatric Hospital and educated psychiatric nurses regarding the patients’ diagnoses and medical needs. At VCU, Ms. Medina was an Emergency Department NP, where she provided care to patients at a Level I Trauma Center. Additionally, she was a provider in the observation unit, a 10-bed patient unit attached to the Emergency Department, and coordinated clinical care for patients who would otherwise be medical inpatients.
Complementing her past experience, Ms. Medina remains highly involved in professional organizations and is currently a member of the Virginia Council of Nurse Practitioners, Sigma Theta Tau Honors Society of Nursing, and American College of Healthcare Executives. She was recognized in the 2011 cohort of “40 under 40” by the Virginia Nurses Foundation for activities that support her profession and community.
Ms. Medina earned her Master of Business Administration focused in Health Sector Management and Bachelor of Science in Psychology from College of William & Mary. She also earned a Master of Science in Nursing (Acute Care Advanced Practice) and a Bachelor of Science in Nursing from Virginia Commonwealth University, and later went on to teach both nursing students and medical students at the school. Ms. Medina is a registered nurse (RN) in Virginia with multistate authority and is a registered acute care nurse practitioner (ACNP-BC) in Virginia.
×George Braunstein, RN, FACHE
Senior Associate, OPEN MINDS
George Braunstein, RN, FACHE, brings more than 35 years of experience in leading both private and public sector health and human services organizations – in both institutional and ambulatory settings.
Prior to joining OPEN MINDS, Mr. Braunstein served as executive director of the Fairfax-Falls Church Community Services Board (CSB) in Fairfax, Virginia, which provides community-based mental health, substance abuse, and developmentally disabled services. During his six-year tenure with the CSB, which had a 150+ million dollar budget and over 1,200 employees, he both reduced the budget and increased service access. Mr. Braunstein also developed the organization’s first fully integrated service model that is combined mental health, substance use treatment and primary care services.
Before his role in Fairfax County, Mr. Braunstein was the executive director of the Chesterfield County CSB. In his eight years in that role, he restructured management to flatten the organization, which improved both service and budget performance and eliminated a 1.5 million dollar deficit with no reductions in staff.
Previously, Mr. Braunstein served as the Behavioral Health Director for the Family Health Plan, in Milwaukee, Wisconsin. This cooperative was a model for health maintenance organizations (HMO) that served over the 100,000 individuals. In this role, he worked to pilot the first integrated care models for behavioral health into primary care, while providing redirection of the behavioral health benefit to better emphasize clinical intervention.
Mr. Braunstein also served as the Executive Director Behavioral Health, for Aurora Healthcare in Milwaukee – the largest integrated health care system in Wisconsin with 13 hospitals, 20,000 employees and 1.5 billion dollars in annual revenue. He was responsible for the management of all aspects of a 40 million dollar, 800-employee multi-site integrated behavioral health service delivery system.
Mr. Braunstein received his Master of Science in Community Mental Health Nursing from the University of Wisconsin-Milwaukee and his Bachelor’s degree in Nursing from the University of Wisconsin. He also earned a Bachelor’s degree in History Education from Rockford College. Additionally, Mr. Braunstein completed psychotherapy training from the Family Studies Center at Northwestern University.
Howard Shiffman
Senior Associate, OPEN MINDS
Mr. Shiffman has over 30 years of successful organizational and business experience in human service fields including expertise in executive management, strategic planning, business development, finance, marketing, market intelligence research, fundraising, and board development. He has hands-on expertise that comes from successful management and consulting with a number of programs. Prior to joining OPEN MINDS Mr. Shiffman served as Chief Executive Officer of Griffith Centers for Children, a COA-accredited, full-service treatment program for severely troubled youth and their families. He also developed one of the first offense-specific sex offender program in the United States.
×Paul Neitman, LMSW
Senior Associate, OPEN MINDS
Paul Neitman, LMSW has over 35 years of experience in the health and human service field, most recently as chief operating officer of Holy Cross Children’s Services in Michigan. Throughout his career at Holy Cross, where he started as a treatment specialist, Mr. Neitman served in both clinical and business leadership positions. This included executive responsibilities for two acquisitions — an inpatient substance abuse treatment organization and a counseling organization. During these acquisition activities, he served on the due diligence committee and lead the initiative to integrate the organizations into Holy Cross.
In a concurrent position contracted with Holy Cross, Mr. Neitman became acting Chief Executive Officer for Catholic Charities of Monroe County (Michigan). Part of his duties included over seeing all clinical programs (including a $2.5 million Head Start grant), payer relationships, and community relations and development.
Mr. Neitman also led a multi-year initiative to create the Samaritan Center — a one-stop human service center in Detroit. The Samaritan Center, which opened in 2001 on the site of a closed hospital, now provides a variety of services to the neighborhood — urgent care, health care, dental services, behavioral health, skilled nursing services, job training, an alternative high school, and more — through collaborations with 80 other local health and human service organizations. He continues to serve on the organization’s board of directors and has been part of a team building the center to an operation with $100 million operating budget and more than 1,000 employees within the center.
In his work with Holy Cross, Mr. Neitman was instrumental in setting up the organization’s first foundation in 2009 and enhancing its ability to raise funds to serve the community. His experience with board development and grant writing contributed to the success of the Holy Cross Foundation. Most recently, he wrote a proposal for Michigan’s first social impact bond initiative.
Throughout his career, Mr. Neitman has been involved with the design, funding, development, and operation of charter schools in both Michigan and Ohio that focused on the needs of at-risk youth. He has also lead the development of a college preparatory academy for foster care youth. In the on-going operation of these charter schools, Mr. Neitman has served in a number of governance and management roles, including board member and board chairman.
Mr. Neitman currently serves as a board member for the Samaritan Center, Inc., Holy Cross Youth & Family, and the Michigan Federation. He also served on the editorial board for Residential Treatment for Children and Youth. He has a Bachelor’s degree from Miami University of Ohio and a Masters’ of Social Work Administration from the University of Michigan.
×Positioning For Success - General John Buford & The High Ground: The Beginning Of The Battle Of Gettysburg
Battlefield Tour
During this session, we will take a bus to the Gettysburg National Military Park, where licensed battlefield guide Robert Prosperi will lead a tour of the important sites of day one of the Battle of Gettysburg. This session will include a review of General Buford’s actions, a discussion of the history of the battlefield sites, and time for questions and discussion with our guide. To provide the proper context for this session, a handout including a brief introduction to General John Buford and the Battle of Gettysburg will be made available to attendees. After we leave the battlefield OPEN MINDS' Senior Associate, Ken Carr will wrap up the session with a classroom discussion of the leadership lessons learned from General Buford and the application of those lessons to the health care market today.
General John Buford played a critical role in the first day of the battle of Gettysburg; his defense of the “high ground” set the stage for the Union’s eventual victory over the Confederate army. General Buford believed that a leader’s duty is to ensure their team is “positioned and prepared” for the challenges ahead – a good lesson for any leader, whether in the midst of a battle or in the midst of health care reform.
Before the start of the Battle of Gettysburg, General Buford’s troops were some of the first Union forces to enter the town of Gettysburg. Recognizing that he was facing a large concentration of Confederate troops, General Buford had positioned his forces to maintain the high ground of Cemetery Hill, South of Gettysburg, where they were able to hold off the Confederates until reinforcements could arrive. By maintaining the tactically superior position in Gettysburg for the Union, General Buford set in motion the eventual victory over the South at Gettysburg. General Buford’s case study highlights the importance of strategic positioning and anticipatory leadership.
Ken Carr
Senior Associate, OPEN MINDS
Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center providing mental health and substance use inpatient, outpatient, community and support services in Ocala, Florida. In this position, Mr. Carr provided extensive financial management and revenue cycle realignment, including departmental reorganization, EHR billing implementation, cash management enhancement, and strategic financial analysis.
Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.
Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.
Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.
Robert Prosperi
Licensed Battlefield Guide, Gettysburg
Robert H. Prosperi is one of the foremost experts on the Battle of Gettysburg and the Civil War. He is a graduate of Indiana University of Pennsylvania and a U.S. Army veteran. He served for 17 years as one of the two historians at the Gettysburg National Military Park. During this time he served as a personal tour guide and battlefield escort for numerous dignitaries and celebrities. He had the distinct privilege of providing a personal tour for Presidents Carter and Sadat and Prime Minister Begin during the Camp David Summit.
×Thought Leader Discussion With William Lopez, M.D., Senior Medical Director-Behavioral Health, Cigna Behavioral Health
Breakout Discussion Session
Join us for a follow-up session with our featured speaker, William Lopez, M.D., Senior Medical Director-Behavioral Health, Cigna. Use this time to ask questions and continue the morning’s discussion with Dr. Lopez and OPEN MINDS chief executive officer Monica E. Oss.
William Lopez, M.D., CPE
Senior Medical Director-Behavioral Health, Cigna Behavioral Health
Dr. William Lopez is a Lead Medical Director for Cigna Behavioral Health and manages a team of doctors responsible for medical necessity reviews, case management and claims activities. He also oversees the revision of CBH’s Medical Necessity Criteria, has a leading role in the integration of behavioral health services into Cigna's collaborative accountable care programs, and represents behavioral health on a companywide task force that is currently implementing a national tele-health strategy.
Prior to joining Cigna in 2006, Dr. Lopez was a staff psychiatrist and then Medical Director for psychiatry at Snowden at Fredericksburg, a private behavioral health center in Virginia, and staff psychiatrist and medical director at Memorial Healthcare System in Michigan. Dr. Lopez was a captain in the U.S. Air Force, where he practiced aerospace medicine, and is a veteran of operations Desert Shield and Desert Storm.
Dr. Lopez holds a bachelor’s degree in biology from the University of Puerto Rico and a medical degree from the Ponce School of Medicine in Ponce, Puerto Rico. After completing an internship in internal medicine at Western Reserve Care System in Ohio, he completed a residency in psychiatry and a fellowship in geriatric psychiatry at the University of California San Diego.
Dr. Lopez is a certified physician executive through the Certifying Commission in Medical Management, is board certified in psychiatry, and is licensed in Florida, North Carolina, South Carolina and Virginia. Dr. Lopez is a member of the American Medical Association, the American Association for Geriatric Psychiatry, the American College of Physician Executives and the National Hispanic Medical Association.
×Monica E. Oss
Chief Executive Officer, OPEN MINDS
Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.
×How To Build A Strategy For Success: Best Practices In Strategy, Portfolio Management, & Scenario-Based Planning
Breakout Session
Planning in stable markets is relatively easy. Chaotic, complex markets make planning a challenge. That’s not a surprise to most executives in the health and human service space. But many executives don’t realize that their planning model also needs to change. The shifting landscape is changing market fundamentals—the health and human service system value chain is upset with new and disruptive competition. Those are the key areas of focus in the new “best practice” planning model—how to redefine competitive advantage in a way that assures financial stability and sustainability. This session will include a presentation on OPEN MINDS' tried and true best practices for strategic planning, and we will hear from an organization that recently went through the process of developing a strategic plan.
Joseph P. Naughton-Travers, EdM
Senior Associate, OPEN MINDS
Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
×Joe Dan Beavers, CPA, MHA
President and Chief Executive Officer, LifeSkills, Inc.
Joe Dan Beavers Is the President/CEO of LifeSkills, Inc. a community mental health center based in Bowling Green, Kentucky. LifeSkills was founded in 1966 and serves over 11,000 individuals each year through mental health, addiction treatment and intellectual and developmental disabilities programs. Joe Dan BS from Western Kentucky University in Accounting, a Masters degree in Healthcare Administration from the University of Kentucky and is a Certified Public Accountant. He also is a board member of the Foundation for a Healthy Kentucky.
×
Breathing Through Stress & Using The Principles Of Yoga To Manage People
Breakout Session
Over the past several years, the world of health and human services has been changing at a rapid pace. As executives, the responsibility of leading your organization successfully through this time of disruption falls squarely on your shoulders. In this challenging environment, executives are particularly susceptible to stress, fatigue, and burnout. In this interactive session, we’ll review how you can utilize the principals of yoga to de-stress and lead your team with focus and clarity.
Sharon Hicks, MBA, MSW
Senior Associate, OPEN MINDS
Sharon Hicks, MBA, MSW, has more than 20 years of experience in the health and human service field. She has extensive expertise and a wide range of experience in health plan management, clinical operations management, and technology. A recognized thought leader among her peers, Ms. Hicks is a regular keynote speaker at industry conferences and association meetings, as well as an author of hundreds of articles and resources for professionals in both clinical and executive roles.
Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system. She served as the Chief Operating Officer for Community Care Behavioral Health, UPMC’s managed behavioral health organization responsible for $800 million in annual revenue. At Community Care, Ms. Hicks was responsible for all aspects of the organization’s operations, including fiscal, information systems, the claims processing department, and the design of clinical systems. She also managed the day-to-day operations of human resources, facilities, purchasing, and security.
Ms. Hicks also served in a variety of tech leadership roles for UPMC. In 2002, she was appointed as the Vice President of Technology Strategy for the UPMC Insurance Services Division before becoming the Chief Executive Officer of Askesis Development Group, a leading provider of electronic health record software for behavioral health and social service organizations. In this role, Ms. Hicks was responsible for the growth and profitability of the company and the direction of software development. In addition, Ms. Hicks was the President of U Squared Interactive, a UPMC-owned organization with the exclusive United States rights to Beating The Blues – the renowned computerized cognitive behavioral therapy solution for treating anxiety and depression.
Ms. Hicks started her impressive career as a psychiatric social worker and an Assistant Director of Social Work. Prior to her promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.
Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburgh in Pittsburgh, Pennsylvania. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology from Point Park College, Pittsburgh, PA.
×Lunch On Your Own
Networking
Jumping The ‘Strategy-To-Execution Gap’: How To Build An Implementation Plan & Develop KPIs For Long-Term Strategy Management
Breakout Session
Developing a strategic plan is only one leg of the strategy triangle. Peter Drucker said that “plans are only good intentions unless they immediately degenerate into hard work”—likewise, strategy is meaningless without implementation and execution. Successful strategy implementation and execution requires a detailed plan, the right managers at the helm on implementation, and robust performance metrics to keep the organization “on course” toward its strategic objectives. In this session, we'll review the OPEN MINDS best practice approach to strategic planning execution, discuss how to overcome the common challenges to strategy implementation, and hear case studies from two provider organization executives on their experiences with strategy implementation.
Stacy DiStefano
Chief Operating Officer, OPEN MINDS
Stacy DiStefano brings over 20 years of business development and executive leadership experience in the health and human services industry to OPEN MINDS. She currently serves as OPEN MINDS Chief Operating Officer where she is responsible for operations management, business development, and innovation for OPEN MINDS Strategic Advisory Services.
Before joining OPEN MINDS, Ms. DiStefano served as the Vice President of Innovation for Resources for Human Development (RHD) in Philadelphia, Pennsylvania. In this role, she led the innovation, strategy, and national development efforts to broaden the scope of services, diversify funding sources, engage and maintain political relationships, and design programs based on regional needs to enhance systems of care. In addition, she built and maintained relationships through individual meetings, public speaking, conferences, providing expert testimony and research, making her a trusted leader of remote, mission driven teams with matrix reporting.
Previously, Ms. DiStefano served as the Director of National Business Development and Social Innovation, as well as the New Jersey Supportive Housing Director. Prior to her service at Resources For Human Development, Ms. DiStefano was a lead therapist at the Center For Behavioral Health in New Jersey, practicing individual, child, family, and couples-solution focused counseling in a managed care setting, while also mentoring and clinically training Master’s interns. Starting her career in Arizona, Ms. DiStefano gained valuable experience in community behavioral health at EMPACT-Suicide Prevention Center, now La Frontera, where she managed the Service Utilization Department while regularly filing shifts on the crisis response team.
Throughout her extensive career, Ms. DiStefano has demonstrated success in high level contract negotiations, strategy, government relations and creating collaborative partnerships. While she is skilled at public policy analysis, identifying and managing trends, Mergers and Acquisitions, and all phases of business development, she also brings a thorough understanding of corporate fiscal oversight and the budgeting budget process.
Recognized for her clinical acumen with a deep understanding of SPMI and IDD population, Medicaid waivers, homelessness and systemic effects of SUD and the opioid crisis, Ms. DiStefano has a proven ability to understand conflicting interests and build consensus.
She is considered to be a subject matter expert in Supportive Housing, Housing First, Harm Reduction, Trauma Informed Care, Olmstead, HCBS, Value Based Payment Arrangements, Managed Care Organizations, MLTSS, and population health management. In addition, Ms. DiStefano has been featured at numerous international speaking engagements discussing topics such as strategic planning and housing advocacy, as an engaging public speaker with confidence speaking to settings of all sizes.
Ms. DiStefano earned her Master of Counseling from the University of Phoenix and her Bachelor of Arts degree in Sociology from Arizona State University.
Bob Lincoln
Chief Executive Officer, County Social Services Mental Health & Disability Services Region
Bob has been a county mental health and disability services administrator for 28 years. In 2009 he formed Iowa’s first multi-county collaborative that was to become the template for Mental Health Redesign in 2013 creating 14 Mental Health and Disability Service Regions from 99 counties. In 2012 he facilitated the launch of Iowa’s first Crisis Stabilization Center and non-Sheriff transport of individuals under mental impairment civil commitment. He launched Iowa’s first START Team in 2015. This is a national program supported by the Center for START at the University of New Hampshire. It provides specialized mental health treatment and intervention to individuals with developmental disability and mental illness. Most recently he served on a state workgroup that lead to comprehensive mental health legislation that will establish a state-wide 24/7 crisis number, at least 6 Access Centers, 22 Assertive Community Treatment Teams and 120 specialized services for individuals with complex needs. Bob holds a Masters of Social Work License, MBA from Drake University and undergraduate in Industrial Psychology from Morningside University.
×Jim Wallis
Director of Business Development / IBHHC - Executive Director, Chestnut Health Systems
Jim has worked in the Behavioral Health Field for 29 Years both in Missouri / Illinois and beyond and is the Executive Director of the IBHHC - Illinois Behavioral Health Home Coalition as well as the Director of Business Development at Chestnut Health Systems, an Integrated Health Agency serving the Metro East St. Louis area (Madison and St. Clair Counties), as well as the State of Illinois
The IBHHC is a group of 6 not for profit Behavioral Health organizations throughout Central and Southern Illinois who work cooperatively with Managed Care Companies to provide Value Based Care Projects All providers are licensed / credentialed and contracted with all M/C companies in their region, providing comprehensive services directly or through agreements IBHHC providers have 136 million in annual revenues into network serving 40,000 clients. annually
At Chestnut Health Systems, Jim Oversees community development for the agency. Fosters and establishes relationships in a multiple State area for the purpose of executing logical processes for completing acquisitions, mergers, and collaborations. Serve as a liaison between State Lobby entities and elected legislators. Works cooperatively with Leadership, reference business development of Chestnut’s existing and new programs. Assist in research and development of all new innovative technologies ensuring agency is on the forefront of industry. .
Jim is an Adjunct Faculty member at the University of Missouri – St. Louis. He teaches a Graduate Level, Masters in Social Work, Family Policy & Advocacy Class at the UMSL School of Social Work. He previously worked in the State of Missouri for Behavioral Health Organizations, The State of Missouri – Division of Youth Services, as well as a County Juvenile Court Officer.
Jim currently lives in Troy, Missouri with his wife, Julie and 5 children, Ben, Will, Grace, Jack, and Max.
×Addressing The Challenges Of The Complex Consumer Market: A Market Intelligence Update
Breakout Session
There is certainly a lot of uncertainty in the health and human service world these days. The new Trump administration, the future of Medicaid expansion, what happens to parity, and the possibility of more state control of Medicaid and human service funding are all factors shaping the market. Fortunately, in this changing market, there are a lot of opportunities for provider organizations to consider. Unfortunately, there is no right answer to this strategic puzzle – organizational competencies, the payer landscape in the service area, competitive program offerings, and organizational assets (both human and financial) are part of this complex equation. The place to start is by understanding your environment, your payers, and your consumers. This can’t-miss session is designed to do just that – OPEN MINDS Chief Executive Officer Monica E. Oss will discuss the national and local trends that are shaping the market for organizations serving complex consumers, her predictions for the years ahead, and most importantly, how you can position your organization for success in our shifting market.
Positioning For Success - General John Buford & The High Ground: The Beginning Of The Battle Of Gettysburg
Battlefield Tour
During this session, we will take a bus to the Gettysburg National Military Park, where licensed battlefield guide Robert Prosperi will lead a tour of the important sites of day one of the Battle of Gettysburg. This session will include a review of General Buford’s actions, a discussion of the history of the battlefield sites, and time for questions and discussion with our guide. To provide the proper context for this session, a handout including a brief introduction to General John Buford and the Battle of Gettysburg will be made available to attendees. After we leave the battlefield OPEN MINDS' Senior Associate, Ken Carr will wrap up the session with a classroom discussion of the leadership lessons learned from General Buford and the application of those lessons to the health care market today.
General John Buford played a critical role in the first day of the battle of Gettysburg; his defense of the “high ground” set the stage for the Union’s eventual victory over the Confederate army. General Buford believed that a leader’s duty is to ensure their team is “positioned and prepared” for the challenges ahead – a good lesson for any leader, whether in the midst of a battle or in the midst of health care reform.
Before the start of the Battle of Gettysburg, General Buford’s troops were some of the first Union forces to enter the town of Gettysburg. Recognizing that he was facing a large concentration of Confederate troops, General Buford had positioned his forces to maintain the high ground of Cemetery Hill, South of Gettysburg, where they were able to hold off the Confederates until reinforcements could arrive. By maintaining the tactically superior position in Gettysburg for the Union, General Buford set in motion the eventual victory over the South at Gettysburg. General Buford’s case study highlights the importance of strategic positioning and anticipatory leadership.
Ken Carr
Senior Associate, OPEN MINDS
Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center providing mental health and substance use inpatient, outpatient, community and support services in Ocala, Florida. In this position, Mr. Carr provided extensive financial management and revenue cycle realignment, including departmental reorganization, EHR billing implementation, cash management enhancement, and strategic financial analysis.
Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.
Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.
Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.
Robert Prosperi
Licensed Battlefield Guide, Gettysburg
Robert H. Prosperi is one of the foremost experts on the Battle of Gettysburg and the Civil War. He is a graduate of Indiana University of Pennsylvania and a U.S. Army veteran. He served for 17 years as one of the two historians at the Gettysburg National Military Park. During this time he served as a personal tour guide and battlefield escort for numerous dignitaries and celebrities. He had the distinct privilege of providing a personal tour for Presidents Carter and Sadat and Prime Minister Begin during the Camp David Summit.
×Women In Leadership: A Discussion Session On Supporting Women In Management Roles
Breakout Session
Though the world is evolving, there remains a large gender gap in leadership roles and women in leadership often face different challenges than their male counterpart. To build strong leadership within their organization, executive teams need determine how they can continue to foster female career-growth in leadership positions. Our panel, comprised of dynamic women in leadership roles, will lead a discussion on ways to support, advance, and empower women executives in the workplace and share their leadership stories and lessons learned.
Annie Medina, MBA, ACNP-BC
Senior Associate, OPEN MINDS
Annie Medina, MBA, ACNP-BC, brings over ten years of experience in the health and human services industry to the OPEN MINDS team. Her expertise spans both clinical and operational functions and is focused in business operations, strategic planning, project management, training and curriculum development, and policy and procedure design. Ms. Medina currently serves as OPEN MINDS Executive Vice President of the Consulting Practice. In addition to her work with OPEN MINDS, Ms. Medina is a Hospice Nurse Practitioner for Crater Community Hospice.
Prior to joining the OPEN MINDS team, Ms. Medina was the Chief Operating Officer for Poplar Springs Hospital, a member of Universal Health Services, based in Petersburg, Virginia. In this role, she was responsible for performance improvement, policy and procedure creation, and strategy development and implementation for the hospital’s Joint Commission and CMS regulatory surveys. Prior to this role, Ms. Medina was a MBA intern for the Popular Springs CEO where she focused on business development, process improvement, training tool development and evaluation of newly offered programs.
Previously, Ms. Medina served as a Nurse Practitioner (NP) for both Hospitalist Consultants, Inc. and for VCU Health System. At Hospitalist Consultants, she was an Internal Medicine NP. As a hospitalist, she provided medical care to patients in Tucker’s Psychiatric Hospital and educated psychiatric nurses regarding the patients’ diagnoses and medical needs. At VCU, Ms. Medina was an Emergency Department NP, where she provided care to patients at a Level I Trauma Center. Additionally, she was a provider in the observation unit, a 10-bed patient unit attached to the Emergency Department, and coordinated clinical care for patients who would otherwise be medical inpatients.
Complementing her past experience, Ms. Medina remains highly involved in professional organizations and is currently a member of the Virginia Council of Nurse Practitioners, Sigma Theta Tau Honors Society of Nursing, and American College of Healthcare Executives. She was recognized in the 2011 cohort of “40 under 40” by the Virginia Nurses Foundation for activities that support her profession and community.
Ms. Medina earned her Master of Business Administration focused in Health Sector Management and Bachelor of Science in Psychology from College of William & Mary. She also earned a Master of Science in Nursing (Acute Care Advanced Practice) and a Bachelor of Science in Nursing from Virginia Commonwealth University, and later went on to teach both nursing students and medical students at the school. Ms. Medina is a registered nurse (RN) in Virginia with multistate authority and is a registered acute care nurse practitioner (ACNP-BC) in Virginia.
×Sarah C. Threnhauser, MPA
Executive Vice President, OPEN MINDS
Ms. Threnhauser has experience in all areas of health and human service management, including strategic planning, market research, and financial management. As Executive Vice President, Ms. Threnhauser develops and manages content for all of OPEN MINDS publications, including the OPEN MINDS Circle, the Weekly News Wire, the RFP HotLine, RFP Contact Awards Announcements, and the Monthly Management Newsletter, as well as all of OPEN MINDS education events.
Prior to her current position, Ms. Threnhauser worked with the Pennsylvania Office of Mental Health and Substance Abuse Services (OMHSAS), in the Bureau of Financial Operations. In that role, Ms. Threnhauser served as the liaison between the state government and local service providers and county administrators. She also analyzed and assessed the effects of fiscal regulation and policy on OMHSAS’ budget and assisted in the development and allocation of state community mental health funds and federal grants/appropriations.
Ms. Threnhauser earned her Master’s degree in Public Administration from Shippensburg University of Pennsylvania and her Bachelor’s degree in English from York College of Pennsylvania.
×Sharon Hicks, MBA, MSW
Senior Associate, OPEN MINDS
Sharon Hicks, MBA, MSW, has more than 20 years of experience in the health and human service field. She has extensive expertise and a wide range of experience in health plan management, clinical operations management, and technology. A recognized thought leader among her peers, Ms. Hicks is a regular keynote speaker at industry conferences and association meetings, as well as an author of hundreds of articles and resources for professionals in both clinical and executive roles.
Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system. She served as the Chief Operating Officer for Community Care Behavioral Health, UPMC’s managed behavioral health organization responsible for $800 million in annual revenue. At Community Care, Ms. Hicks was responsible for all aspects of the organization’s operations, including fiscal, information systems, the claims processing department, and the design of clinical systems. She also managed the day-to-day operations of human resources, facilities, purchasing, and security.
Ms. Hicks also served in a variety of tech leadership roles for UPMC. In 2002, she was appointed as the Vice President of Technology Strategy for the UPMC Insurance Services Division before becoming the Chief Executive Officer of Askesis Development Group, a leading provider of electronic health record software for behavioral health and social service organizations. In this role, Ms. Hicks was responsible for the growth and profitability of the company and the direction of software development. In addition, Ms. Hicks was the President of U Squared Interactive, a UPMC-owned organization with the exclusive United States rights to Beating The Blues – the renowned computerized cognitive behavioral therapy solution for treating anxiety and depression.
Ms. Hicks started her impressive career as a psychiatric social worker and an Assistant Director of Social Work. Prior to her promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.
Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburgh in Pittsburgh, Pennsylvania. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology from Point Park College, Pittsburgh, PA.
×Stacy DiStefano
Chief Operating Officer, OPEN MINDS
Stacy DiStefano brings over 20 years of business development and executive leadership experience in the health and human services industry to OPEN MINDS. She currently serves as OPEN MINDS Chief Operating Officer where she is responsible for operations management, business development, and innovation for OPEN MINDS Strategic Advisory Services.
Before joining OPEN MINDS, Ms. DiStefano served as the Vice President of Innovation for Resources for Human Development (RHD) in Philadelphia, Pennsylvania. In this role, she led the innovation, strategy, and national development efforts to broaden the scope of services, diversify funding sources, engage and maintain political relationships, and design programs based on regional needs to enhance systems of care. In addition, she built and maintained relationships through individual meetings, public speaking, conferences, providing expert testimony and research, making her a trusted leader of remote, mission driven teams with matrix reporting.
Previously, Ms. DiStefano served as the Director of National Business Development and Social Innovation, as well as the New Jersey Supportive Housing Director. Prior to her service at Resources For Human Development, Ms. DiStefano was a lead therapist at the Center For Behavioral Health in New Jersey, practicing individual, child, family, and couples-solution focused counseling in a managed care setting, while also mentoring and clinically training Master’s interns. Starting her career in Arizona, Ms. DiStefano gained valuable experience in community behavioral health at EMPACT-Suicide Prevention Center, now La Frontera, where she managed the Service Utilization Department while regularly filing shifts on the crisis response team.
Throughout her extensive career, Ms. DiStefano has demonstrated success in high level contract negotiations, strategy, government relations and creating collaborative partnerships. While she is skilled at public policy analysis, identifying and managing trends, Mergers and Acquisitions, and all phases of business development, she also brings a thorough understanding of corporate fiscal oversight and the budgeting budget process.
Recognized for her clinical acumen with a deep understanding of SPMI and IDD population, Medicaid waivers, homelessness and systemic effects of SUD and the opioid crisis, Ms. DiStefano has a proven ability to understand conflicting interests and build consensus.
She is considered to be a subject matter expert in Supportive Housing, Housing First, Harm Reduction, Trauma Informed Care, Olmstead, HCBS, Value Based Payment Arrangements, Managed Care Organizations, MLTSS, and population health management. In addition, Ms. DiStefano has been featured at numerous international speaking engagements discussing topics such as strategic planning and housing advocacy, as an engaging public speaker with confidence speaking to settings of all sizes.
Ms. DiStefano earned her Master of Counseling from the University of Phoenix and her Bachelor of Arts degree in Sociology from Arizona State University.
Executive Compensation: How To Negotiate & Manage The Compensation Process
Breakout Session
As many executives can tell you, merit alone cannot always guarantee a strong compensation package – in many circumstances it comes down to the power of negotiation. But what are the considerations? How has the compensation landscape changed? And how can you assure that you find the best possible package for both you and the organization you are serving? In this unique session, OPEN MINDS Senior Associate Richard Louis III, will lead the panel discussion on everything executives need to consider when negotiating compensation packages.
Richard Louis, III
Senior Associate, OPEN MINDS
Richard Louis, III brings extensive experience in both public and for-profit behavioral healthcare administration and business development to the OPEN MINDS team. He has a long history of successful development and launch of groundbreaking new program initiatives resulting in new business and revenue growth. Mr. Louis is currently the Senior Vice President of Business Development and Managed Care Operations at ANKA Behavioral Health, Inc. and recently served as Vice President of Health Integration and Behavioral Health Services for Healthcare Innovators, LLC (HI).
Prior to his position with HI, Mr. Louis was the Executive Director of Strategic Development and Planning at Pathways – Molina Healthcare, a national for-profit behavioral healthcare company based in Fredricksburg, Virginia, and operating in 23 states. In this role, Mr. Louis to improve the behavioral healthcare program through the development of an integrated behavioral health treatment strategy that included in-community care management and coordinated care services to reduce hospital re admissions for severely mentally ill clients in county mental health systems, health plans, MCOs and medical groups.
Mr. Louis also served in various positions for College Health Enterprises (CHE) most notably serving as Vice President of Government Operations and later as Regional Director for CHE Senior Psychological Services. CHE is a for-profit behavioral healthcare organization that provides behavioral health treatment services in long-term care settings. While serving as Vice President of Government Operations, he created the first public sector division for CHE by establishing new service lines, contracts and new profit/revenue streams for this for-profit organization. Over a 10 year period, his responsibilities included the development of new and innovative programs/contracts, and direct management oversight of specialty behavioral health programs for a variety of public sector payers and venues. Mr. Louis then moved into his Regional Director role, where he developed and managed the first field-based behavioral health coordinated care program under contract with a national health plan serving members throughout Southern California; as well as the development and implementation telehealth therapy services for long-term care facilities in rural parts of targeted states.
In addition, Mr. Louis has served in a number of leadership roles with several organizations in the community including: the California Hospital Association – Center for Behavioral Health, Advisory Board; the Board of Directors of the Forensic Mental Health Association of California, College Hospitals, and Intercommunity Child Guidance Center of Whittier. He is in his 29th year as a reserve police officer (volunteer) with the City of Monterey Park Police Department in East Los Angeles, currently holding the rank of Captain; and former Police Commissioner – City of Claremont Police Department, in Los Angeles County.
Mr. Louis graduated with a Bachelor of Arts in psychology from Whittier College and is a Police Academy Graduate from Rio Hondo College in Whittier, California.
George Braunstein, RN, FACHE
Senior Associate, OPEN MINDS
George Braunstein, RN, FACHE, brings more than 35 years of experience in leading both private and public sector health and human services organizations – in both institutional and ambulatory settings.
Prior to joining OPEN MINDS, Mr. Braunstein served as executive director of the Fairfax-Falls Church Community Services Board (CSB) in Fairfax, Virginia, which provides community-based mental health, substance abuse, and developmentally disabled services. During his six-year tenure with the CSB, which had a 150+ million dollar budget and over 1,200 employees, he both reduced the budget and increased service access. Mr. Braunstein also developed the organization’s first fully integrated service model that is combined mental health, substance use treatment and primary care services.
Before his role in Fairfax County, Mr. Braunstein was the executive director of the Chesterfield County CSB. In his eight years in that role, he restructured management to flatten the organization, which improved both service and budget performance and eliminated a 1.5 million dollar deficit with no reductions in staff.
Previously, Mr. Braunstein served as the Behavioral Health Director for the Family Health Plan, in Milwaukee, Wisconsin. This cooperative was a model for health maintenance organizations (HMO) that served over the 100,000 individuals. In this role, he worked to pilot the first integrated care models for behavioral health into primary care, while providing redirection of the behavioral health benefit to better emphasize clinical intervention.
Mr. Braunstein also served as the Executive Director Behavioral Health, for Aurora Healthcare in Milwaukee – the largest integrated health care system in Wisconsin with 13 hospitals, 20,000 employees and 1.5 billion dollars in annual revenue. He was responsible for the management of all aspects of a 40 million dollar, 800-employee multi-site integrated behavioral health service delivery system.
Mr. Braunstein received his Master of Science in Community Mental Health Nursing from the University of Wisconsin-Milwaukee and his Bachelor’s degree in Nursing from the University of Wisconsin. He also earned a Bachelor’s degree in History Education from Rockford College. Additionally, Mr. Braunstein completed psychotherapy training from the Family Studies Center at Northwestern University.
Howard Shiffman
Senior Associate, OPEN MINDS
Mr. Shiffman has over 30 years of successful organizational and business experience in human service fields including expertise in executive management, strategic planning, business development, finance, marketing, market intelligence research, fundraising, and board development. He has hands-on expertise that comes from successful management and consulting with a number of programs. Prior to joining OPEN MINDS Mr. Shiffman served as Chief Executive Officer of Griffith Centers for Children, a COA-accredited, full-service treatment program for severely troubled youth and their families. He also developed one of the first offense-specific sex offender program in the United States.
×Paul Neitman, LMSW
Senior Associate, OPEN MINDS
Paul Neitman, LMSW has over 35 years of experience in the health and human service field, most recently as chief operating officer of Holy Cross Children’s Services in Michigan. Throughout his career at Holy Cross, where he started as a treatment specialist, Mr. Neitman served in both clinical and business leadership positions. This included executive responsibilities for two acquisitions — an inpatient substance abuse treatment organization and a counseling organization. During these acquisition activities, he served on the due diligence committee and lead the initiative to integrate the organizations into Holy Cross.
In a concurrent position contracted with Holy Cross, Mr. Neitman became acting Chief Executive Officer for Catholic Charities of Monroe County (Michigan). Part of his duties included over seeing all clinical programs (including a $2.5 million Head Start grant), payer relationships, and community relations and development.
Mr. Neitman also led a multi-year initiative to create the Samaritan Center — a one-stop human service center in Detroit. The Samaritan Center, which opened in 2001 on the site of a closed hospital, now provides a variety of services to the neighborhood — urgent care, health care, dental services, behavioral health, skilled nursing services, job training, an alternative high school, and more — through collaborations with 80 other local health and human service organizations. He continues to serve on the organization’s board of directors and has been part of a team building the center to an operation with $100 million operating budget and more than 1,000 employees within the center.
In his work with Holy Cross, Mr. Neitman was instrumental in setting up the organization’s first foundation in 2009 and enhancing its ability to raise funds to serve the community. His experience with board development and grant writing contributed to the success of the Holy Cross Foundation. Most recently, he wrote a proposal for Michigan’s first social impact bond initiative.
Throughout his career, Mr. Neitman has been involved with the design, funding, development, and operation of charter schools in both Michigan and Ohio that focused on the needs of at-risk youth. He has also lead the development of a college preparatory academy for foster care youth. In the on-going operation of these charter schools, Mr. Neitman has served in a number of governance and management roles, including board member and board chairman.
Mr. Neitman currently serves as a board member for the Samaritan Center, Inc., Holy Cross Youth & Family, and the Michigan Federation. He also served on the editorial board for Residential Treatment for Children and Youth. He has a Bachelor’s degree from Miami University of Ohio and a Masters’ of Social Work Administration from the University of Michigan.
×Night At The Museum & Networking Reception
Networking
Don’t miss one of the most anticipated events at this year’s retreat – a night out at the museum! This is an evening attendees won’t soon forget, complete with exclusive access to the entire museum for Leadership Retreat attendees.
Exclusive After-Hours Access To Museum Exhibit Galleries & Bookstore
The Gettysburg Museum and Visitor’s Center is home to thousands of Civil War artifacts and relics from the Battle of Gettysburg. Institute attendees will have private, after-hours access to all areas of the museum, including the book store/gift shop. National Park Service employees and our licensed battlefield guide, Robert Prosperi, will be on hand throughout the evening to answer all of your questions.
7:30 pm – 8:00 pm: Private Showing Of The Film “A New Birth Of Freedom”
Just a few months after the battle of Gettysburg, President Abraham Lincoln called for a “new birth of freedom” during his now-famous Gettysburg Address. This film, sponsored by the History Channel and narrated by award winning actor Morgan Freeman, places the Battle of Gettysburg in the larger context of American history and gives an in-depth overview of how the events of the Battle shaped a nation.
8:00pm – 8:30 pm: Exhibition Of The Famous Gettysburg Cyclorama
Paul Philippoteaux’s 1883 cyclorama painting of the Battle of Gettysburg is among the last surviving cycloramas in the United States. This breathtaking painting literally surrounds you and stands longer than a football field and as tall as a four-story structure. Newly-restored, the painting provides a unique 360° view of all the details of the final day of the Battle of Gettysburg and gives viewers a true sense of what occurred during the battle.
Executive Networking Breakfast In The Institute Exhibit Hall
Networking
Next Generation Models For Health Plan Behavioral Health Services
Keynote Address
The increase in integrated care coordination and value-based reimbursement is changing financing and care delivery models for behavioral health care provider organizations and leading to innovative models of care management for complex consumer populations. In this feature session, we’ll take a look at an example of this “next generation” care model and its impact on behavioral health. Debra Smyers, Senior Vice President, Health Services, Sunshine Health will review Centene’s new models of care management for behavioral health, explore changing expectations for behavioral health provider organizations in a value-based market, and discuss her perspective on the future models of health plan reimbursement and service delivery for consumers with complex needs.
Debra Smyers
Plan Product President, Sunshine Health
Ms. Smyers holds a Bachelor of Science degree in nursing from the University of Pittsburgh.
Changing Executive Team Roles: New Executive Competencies For A New Market
Breakout Session
The field has shifted from complicated to complex – moving from a highly regulated field with structured compensation, to a field that is still highly regulated, but is now competitive. The difference is subtle but important. Complicated systems may have many parts but when the parts interact they do not change each other. In complex systems, on the other hand, when things interact, they change one another in unexpected and irreversible ways. The key here is that complicated systems and complex systems demand different leadership skills. So who will be the successful leaders in a time of complexity? They are executives who are familiar with uncertainty; able to foster innovation; willing to take risk; and comfortable with tension, conflict, and lack of consensus. In this session, we'll review how the changing market is simultaneously changing leadership team requirements, explore the new executive competences leaders need to make their organization successful, and discuss the challenges of developing these competencies within your own executive team.
John F. Talbot, Ph.D.
Chief Strategy Officer, Jefferson Center for Mental Health, & Advisory Board Member, OPEN MINDS
John F. Talbot, Ph.D., Advisory Board Member, has more than 30 years of experience in all aspects of healthcare, including upper management, consultation, education, direct clinical work, and serving as the president of a non-profit board. Dr. Talbot has provided consultation, training and operational assistance to behavioral health providers, nonprofit organizations, and managed care organizations across the country. His areas of focus for consultation and training include strategic planning, the development of successful strategic alliances, board development, organizational reengineering, operations management, management and leadership development, and change management. He is currently Vice President of Integration Development at Jefferson Center for Mental Health in Denver, Colorado.
Prior to his current position, Dr. Talbot served as the President of a network of agencies providing care to children and families. The innovative work of Colorado Care Management received national recognition, including participation in a Federal IV-E waiver study that demonstrated measurable superior clinical outcomes. In his role with Colorado Care Management, Dr. Talbot also led the development of a coalition of Colorado business executives to address the issues of providing care to abused and neglected children, and the establishment of a nationwide purchasing cooperative for non-profits. Dr. Talbot’s previous experience included serving as the Director of the Master of Health Systems Program, and Associate Dean of University College at the University of Denver. He also held senior management positions at Mount Airy Psychiatric Center in Denver, Colorado.
Dr. Talbot has been a featured speaker at a number of national and state venues including the National Council Community Behavioral Health, Mental Health Corporations of America, the American Association of Residential Treatment Centers, the Medical Group Management Association, the Colorado Behavioral Health Council, the Mental Health Council of Arkansas, the New Jersey Association of Mental Health Agencies, and the Florida Behavioral Health Council.
Dr. Talbot is the former publisher and editor of Today’s Healthcare Manager, a newsletter focusing on leadership and management skills for healthcare managers, and has written numerous articles, manuals, and book chapters. His volunteer work includes serving as the President of the Board of Human Services Inc. in Colorado.
×Linda Timmons
President & Chief Executive Officer, Mosaic
Ms. Timmons joined Bethphage in 1986 and has held various positions including social worker, Executive Director, President and CEO of Bethphage Mission West, and Senior Vice President of Operations. Linda has served as the President and Chief Executive Officer of Mosaic since July of 2008.
Linda holds a bachelor's degree from Kearney State College (now the University of Nebraska at Kearney) and a master's degree from St. Edward's University in Austin.
Mosaic is an affiliated social ministry of the Evangelical Lutheran Church in America. It is headquartered in Omaha, where Linda lives with her husband, Randy. They two children; Chris, a sophomore in college, and Meagan, a senior in college.
×John Sheehan, MBA, FACHE
President and Chief Executive Officer, Harbor Behavioral Health
John M. Sheehan currently serves as President/CEO for Harbor since August, 2013. Prior to joining Harbor he was a consultant for All Tier Health Care Consulting (2011-2013) working on health care integration projects for various organizations around the country. Mr. Sheehan served as Vice President of Behavioral Health Services for BayCare Health System (Clearwater, FL) from 2001 - 2011. In his position at BayCare, he reported to the System President and oversaw community and hospital based behavioral health operations which included 250 inpatient beds and 43 outpatient treatment sites covering 5 counties in west central Florida. Mr. Sheehan was responsible for the administration of programs with annual revenues of approximately $75 million and 800+ employees. John also has experience in being the Director of Case Management (Assertive Community Treatment) and as a federal grant writer.
Mr. Sheehan received his undergraduate degree from Florida State University and his Masters in Business Administration from the University of Phoenix. John holds a certification as a Six Sigma Green Belt and is an American College of Healthcare Executives Fellow.
John has over 20 years’ experience in the health and human services arena and has refined his knowledge, skills and abilities in the areas of defining and measuring clinical excellence, strategic planning, growth, operational performance and human resources management.
As the current President/Chief Executive Officer of Harbor, Mr. Sheehan has grown the company through a merger with Behavioral Connections of Wood County, expanding services to cover Lucas, Defiance, and Wood counties. His leadership has helped Harbor form a Joint Operating Company with ProMedica Health System in order to enhance care through a more integrated, coordinated healthcare model and meet growing community mental health needs. Mr. Sheehan is married to Bethany, they have three children Hannah, Jack and Gabrielle and grandchildren Lilly and Wyatt.
×Mark Lashley
Chief Executive Officer, Caregiver, Inc.
Mark came to Caregiver with over twenty years of healthcare and leadership experience, most recently as a Division President for Rural/Metro, the nation’s second largest ambulance company until it was acquired by American Medical Response. Prior to Rural/Metro, Mark was a Vice President with Aramark Healthcare, where he lead a region that provided multiple support and technology services to over sixty (60) hospitals throughout the Southeast US and Virgin Islands.
×Strategic Decisionmaking In Times Of Change - Colonel Joshua Chamberlain & Little Round Top: Defending The Union Line
Battlefield Tour
During this session, we will take a bus to the Gettysburg National Military Park, where Robert Prosperi, Licensed Battlefield Guide, will lead a private walking tour of Little Round Top and the surrounding area. This session will include a review of the Union army’s defenses on day two of the battle, a discussion of the history of the battlefield site, and time for questions and discussion with our guide. To provide the proper context for this session, a handout including a brief introduction to Colonel Chamberlain and the Battle of Gettysburg will be made available to attendees. After we leave the battlefield, OPEN MINDS' Senior Associate, Joseph Naughton-Travers will wrap up the session with a classroom discussion of the leadership lessons learned from the Colonel Chamberlain and the application of those lessons for managing your health care team.
Colonel Joshua Lawrence Chamberlain and his 20th Maine regiment’s defense of Little Round Top is perhaps one of the most famous confrontations of the Battle of Gettysburg. This session examines how Colonel Chamberlain, in times of great distress, recognized the power of strategic thinking, made the necessary quick decisions, and preserved the overall goal of the Union Army. Colonel Chamberlain’s own battlefield experiences help us to realize the importance of good leadership, and to examine transactional and transformational leadership styles.
Little Round Top is one of two rocky hills located in the South of Gettysburg, and the position of the far-left flank of the Union army during the Battle of Gettysburg. On the second day of the battle, Union troops left this strategic ground undefended, leaving the Union line open to attack from Confederate forces. Colonel Chamberlain was ordered to guard this position and quickly understood the strategic significance of the small hill – meaning that his regiment must hold the Union line at all costs. In the last moments, as all seemed lost, Chamberlain ordered a bayonet charge that swung around almost doubling back on its own line and capturing over one hundred soldiers and maintaining the Union defense of the high ground of the battlefield.
Joseph P. Naughton-Travers, EdM
Senior Associate, OPEN MINDS
Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
×Robert Prosperi
Licensed Battlefield Guide, Gettysburg
Robert H. Prosperi is one of the foremost experts on the Battle of Gettysburg and the Civil War. He is a graduate of Indiana University of Pennsylvania and a U.S. Army veteran. He served for 17 years as one of the two historians at the Gettysburg National Military Park. During this time he served as a personal tour guide and battlefield escort for numerous dignitaries and celebrities. He had the distinct privilege of providing a personal tour for Presidents Carter and Sadat and Prime Minister Begin during the Camp David Summit.
×Thought Leader Discussion With Debra Smyers, Plan Product President, Sunshine Health
Breakout Discussion Session
Join us for a follow-up session with our keynote speaker, Debra Smyers, Plan Product President, Sunshine Health. Use this time to ask questions and continue the morning’s discussion with Ms. Smyers and OPEN MINDS senior associate Annie Medina.
Debra Smyers
Plan Product President, Sunshine Health
Ms. Smyers holds a Bachelor of Science degree in nursing from the University of Pittsburgh.
Annie Medina, MBA, ACNP-BC
Senior Associate, OPEN MINDS
Annie Medina, MBA, ACNP-BC, brings over ten years of experience in the health and human services industry to the OPEN MINDS team. Her expertise spans both clinical and operational functions and is focused in business operations, strategic planning, project management, training and curriculum development, and policy and procedure design. Ms. Medina currently serves as OPEN MINDS Executive Vice President of the Consulting Practice. In addition to her work with OPEN MINDS, Ms. Medina is a Hospice Nurse Practitioner for Crater Community Hospice.
Prior to joining the OPEN MINDS team, Ms. Medina was the Chief Operating Officer for Poplar Springs Hospital, a member of Universal Health Services, based in Petersburg, Virginia. In this role, she was responsible for performance improvement, policy and procedure creation, and strategy development and implementation for the hospital’s Joint Commission and CMS regulatory surveys. Prior to this role, Ms. Medina was a MBA intern for the Popular Springs CEO where she focused on business development, process improvement, training tool development and evaluation of newly offered programs.
Previously, Ms. Medina served as a Nurse Practitioner (NP) for both Hospitalist Consultants, Inc. and for VCU Health System. At Hospitalist Consultants, she was an Internal Medicine NP. As a hospitalist, she provided medical care to patients in Tucker’s Psychiatric Hospital and educated psychiatric nurses regarding the patients’ diagnoses and medical needs. At VCU, Ms. Medina was an Emergency Department NP, where she provided care to patients at a Level I Trauma Center. Additionally, she was a provider in the observation unit, a 10-bed patient unit attached to the Emergency Department, and coordinated clinical care for patients who would otherwise be medical inpatients.
Complementing her past experience, Ms. Medina remains highly involved in professional organizations and is currently a member of the Virginia Council of Nurse Practitioners, Sigma Theta Tau Honors Society of Nursing, and American College of Healthcare Executives. She was recognized in the 2011 cohort of “40 under 40” by the Virginia Nurses Foundation for activities that support her profession and community.
Ms. Medina earned her Master of Business Administration focused in Health Sector Management and Bachelor of Science in Psychology from College of William & Mary. She also earned a Master of Science in Nursing (Acute Care Advanced Practice) and a Bachelor of Science in Nursing from Virginia Commonwealth University, and later went on to teach both nursing students and medical students at the school. Ms. Medina is a registered nurse (RN) in Virginia with multistate authority and is a registered acute care nurse practitioner (ACNP-BC) in Virginia.
×When Technology Becomes Integral To Strategy: Leading In A Virtual Environment
Breakout Session
There are now thousands of new digital technologies and technology-enabled services focused on the health and human service market, and as these technologies gain adoption, they are fundamentally changing service delivery and consumer relationships for provider organizations. But it isn’t only front-line staff whose work worlds are being remade by technology. Leaders in organizations also need to be adaptable, but at a completely different level. Technology has remade the transactional and transformational leadership roles of executives. The transactional part is more apparent – new processes, new data, and new organizational relationships to manage. But the transformational one is not so apparent – being the force that overcomes apathy and resentment of technology-driven change. In this session, we'll discuss the strategic challenges technology brings to organizational sustainability, explore how technology changes the role of the executive team, and review best practices for integrating technology into your strategy for sustainability.
Sharon Hicks, MBA, MSW
Senior Associate, OPEN MINDS
Sharon Hicks, MBA, MSW, has more than 20 years of experience in the health and human service field. She has extensive expertise and a wide range of experience in health plan management, clinical operations management, and technology. A recognized thought leader among her peers, Ms. Hicks is a regular keynote speaker at industry conferences and association meetings, as well as an author of hundreds of articles and resources for professionals in both clinical and executive roles.
Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system. She served as the Chief Operating Officer for Community Care Behavioral Health, UPMC’s managed behavioral health organization responsible for $800 million in annual revenue. At Community Care, Ms. Hicks was responsible for all aspects of the organization’s operations, including fiscal, information systems, the claims processing department, and the design of clinical systems. She also managed the day-to-day operations of human resources, facilities, purchasing, and security.
Ms. Hicks also served in a variety of tech leadership roles for UPMC. In 2002, she was appointed as the Vice President of Technology Strategy for the UPMC Insurance Services Division before becoming the Chief Executive Officer of Askesis Development Group, a leading provider of electronic health record software for behavioral health and social service organizations. In this role, Ms. Hicks was responsible for the growth and profitability of the company and the direction of software development. In addition, Ms. Hicks was the President of U Squared Interactive, a UPMC-owned organization with the exclusive United States rights to Beating The Blues – the renowned computerized cognitive behavioral therapy solution for treating anxiety and depression.
Ms. Hicks started her impressive career as a psychiatric social worker and an Assistant Director of Social Work. Prior to her promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.
Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburgh in Pittsburgh, Pennsylvania. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology from Point Park College, Pittsburgh, PA.
×John Stupak
President & Chief Executive Officer, Sequel Youth and Family Services
Mr. Stupak is the Chief Executive Officer for Sequel Youth and Family Services and has more than 30 years experience in the behavioral health industry. Prior to becoming Sequel's Chief Executive Officer, Mr. Stupak was the President of SequelCare, Sequel's community-based services division. Before joining Sequel, He worked for NHS Human Services, a large and diversified provider of behavioral health and human services. In addition to NHS, Mr. Stupak worked in an executive capacity for the Mentor Network. He graduated from Temple University with a master's degree from the School of Social Administration with a concentration in planning, research, and evaluation.
×Peggy S. Terhune, Ph.D.
President & Chief Executive Officer, Monarch
Dr. Peggy Terhune has served at the helm of Monarch and The Arc of Stanly County, Inc. since June 1995. Established in 1958, Monarch is a leading provider of residential, employment, community and behavioral health services to people of all ages with intellectual disabilities (I/DD), mental illness and substance use disorders.
Peggy received a Bachelor of Science degree in Occupational Therapy from Indiana University, a Master of Business Administration (MBA) degree from Rochester Institute of Technology, and a Ph.D. in Curriculum and Teaching with a concentration in Cultural Studies/Human Development/Families from The University of North Carolina at Greensboro. Her competencies include a wide range of clinical and administrative skills and she is culturally competent.
Under Peggy’s leadership, Monarch has implemented evidence-based and best practices in all areas, has successfully added numerous services, enhanced community integration, improved customer satisfaction, reduced turnover, and has effectively developed programs to serve consumers with multiple disabilities. She has grown the company significantly, in part, due to the excellence of the supports offered. She diligently pursues her methodology to incorporate continuous improvement within the organization. As the leader for The Arc of Stanly County, and an advocate for people with disabilities for more than 40 years, Peggy has presented often at conferences and technical workshops, particularly on emerging practices that are used at Monarch.
She is a founding board member of the North Carolina Providers Council and past president of the National Conference of Executives of the Arc. Peggy was appointed to the N.C. Department of Health and Human Services Waiver Advisory Committee (DWAC) and served two recent terms on the N.C. Rules Commission on Mental Health, Developmental Disabilities, and Substance Abuse Services. She is also a board member of the N.C. Council of Developmental Disabilities, appointed twice by North Carolina’s Governor and is an immediate past member of the Board of Directors for the National Alliance on Mental Illness (NAMI) North Carolina.
Among dozens of honors and recognitions, Peggy was the first-ever recipient of the Distinguished Professional Award in Diversity and Cultural Competency by The National Conference of Executives (NCE) of The Arc. This new award recognizes leaders from The Arc’s national network of nearly 700 chapters that provide innovative programs that meet the needs of the diverse I/DD community.
In addition to her career, Peggy is married to Bob, mother to seven adult children and the couple has 10 grandchildren. They are currently foster parents to older teens and have opened their hearts and homes to more than 100 children including adolescents with disabilities and teenagers in crisis as therapeutic foster parents. A servant leader, Peggy is involved within her community and church. For fun, she serves as an adjunct faculty member for the MBA program at Strayer University.
×The New Leadership Challenge: Culture & Change Management In A Value Based Market
Breakout Session
As the value-based market evolves, effectively leading organizational change is vital to your organization’s sustainability. A formal approach for managing change, beginning with the leadership team, should be developed early, but adapted often as change moves through an organization. Change is inherently unsettling for people at all levels of an organization, and all eyes will turn to the leadership team for support and direction. Executive teams that work well together, that are aligned and committed to the direction of change, and that understand the culture it will introduce are best positioned for success. In this informative session, we will discuss how to address the challenges of change management and strategies that will create and sustain a strong organizational culture.
John F. Talbot, Ph.D.
Chief Strategy Officer, Jefferson Center for Mental Health, & Advisory Board Member, OPEN MINDS
John F. Talbot, Ph.D., Advisory Board Member, has more than 30 years of experience in all aspects of healthcare, including upper management, consultation, education, direct clinical work, and serving as the president of a non-profit board. Dr. Talbot has provided consultation, training and operational assistance to behavioral health providers, nonprofit organizations, and managed care organizations across the country. His areas of focus for consultation and training include strategic planning, the development of successful strategic alliances, board development, organizational reengineering, operations management, management and leadership development, and change management. He is currently Vice President of Integration Development at Jefferson Center for Mental Health in Denver, Colorado.
Prior to his current position, Dr. Talbot served as the President of a network of agencies providing care to children and families. The innovative work of Colorado Care Management received national recognition, including participation in a Federal IV-E waiver study that demonstrated measurable superior clinical outcomes. In his role with Colorado Care Management, Dr. Talbot also led the development of a coalition of Colorado business executives to address the issues of providing care to abused and neglected children, and the establishment of a nationwide purchasing cooperative for non-profits. Dr. Talbot’s previous experience included serving as the Director of the Master of Health Systems Program, and Associate Dean of University College at the University of Denver. He also held senior management positions at Mount Airy Psychiatric Center in Denver, Colorado.
Dr. Talbot has been a featured speaker at a number of national and state venues including the National Council Community Behavioral Health, Mental Health Corporations of America, the American Association of Residential Treatment Centers, the Medical Group Management Association, the Colorado Behavioral Health Council, the Mental Health Council of Arkansas, the New Jersey Association of Mental Health Agencies, and the Florida Behavioral Health Council.
Dr. Talbot is the former publisher and editor of Today’s Healthcare Manager, a newsletter focusing on leadership and management skills for healthcare managers, and has written numerous articles, manuals, and book chapters. His volunteer work includes serving as the President of the Board of Human Services Inc. in Colorado.
×Neil Massey
Deputy Director, Autism Treatment Center (ATC)
Neil Massey has been employed by the Autism Treatment Centers of Texas since 2008 where he currently serves as Deputy Director. Hired as Special Events Director, Neil has been promoted to several positions within the organization, including Development Director and his current position. Before entering the non-profit sector in 2005, Massey’s career had been in the political arena serving as a staff member to members of the Texas House of Representatives and the United States House of Representatives.
The Autism Treatment Centers of Texas is a nonprofit organization that provides services to children and adults with autism through programs located in Dallas, Fort Worth, and San Antonio. ATC serves over 650 individuals through autism-specific services, including Residential, Educational, Adult Services, and outpatient therapies (Speech, Occupational, Physical, Applied Behavior Analysis).
In 2016, Massey graduated with a Master’s Degree in Nonprofit Management from Regis University in Denver, Colorado. His graduate thesis focused on issues of change management as it relates to long-term sustainability of third sector organizations. Massey also received Nonprofit Leadership certification from CNM Connect and Southern Methodist University (SMU) in 2015. Massey also serves as a Board Member for Helping Agencies Serving Richardson, a collaborative partnership to coordinate health and human services in north Dallas.
×Babette Hankey
Chief Operating Officer, Aspire Health Partners
Babette Hankey is the Chief Operating Officer of Aspire Health Partners (formerly The Center for Drug-Free Living, Lakeside Behavioral Health and Seminole Behavioral Health), one of the largest behavioral health care companies in the Southeast, with a budget of nearly $100 million and a staff of 1,300. In this capacity, she is responsible for Business Development (Grants, Fundraising, Partnerships, Program Design and Initiatives), Medical Development, Strategic Planning, Government Relations and Community Affairs, Research and Development, Human Resources, Risk Management and Compliance, as well as the Clinical and Medical oversight. Ms. Hankey has worked in the field of behavioral healthcare for over 25 years, of which 5 years she worked in the White House Drug Policy Office under the Bush and Clinton administrations. Ms. Hankey has been recognized for her innovative program designs that blend resources for some of the most vulnerable and underserved children and their families at the local, State and National levels. She is recognized in the field as a leader amongst those working with victims of human trafficking, juvenile justice youth, LGBT programming, veteran initiatives, child welfare and other vulnerable populations. Ms. Hankey is a Certified Prevention Professional, Certified E-Therapist and Certified Clinical Trauma Professional. Ms. Hankey is the President of the Florida Alcohol and Drug Abuse Association, a Board Member of the Florida Council and a past Board Member of HEAL Trafficking, a national health, education, advocacy and linkages trafficking organization in which she served as the chair of the Direct Services committee. She received her Bachelor’s degree from the University of Maryland, Smith School of Business and her Master's degree from UCF School of Public Health. She has also earned a certificate in Leadership for Senior Executives from the prestigious Harvard Business School.
×Lunch On Your Own
Networking
I’ve Got Patient Data. Now What? Transforming Outcomes Today
Invitation-Lunch-Only
Sponsored by Business of Healthcare (BOH)
We all know the problem: unnecessary suffering from untreated conditions, massive consumer need for behavioral health and addiction care, provider shortages and misaligned financial incentives. While not a panacea, many believe artificial intelligence, virtual health, digital patient engagement, data interoperability and realigned economic incentives will lead to better access, patient experience and outcomes. But it all sounds like science fiction.
Can you deliver better behavioral health today leveraging current technologies? Are better efficiencies and financial outcomes already happening? In this BOH-hosted panel, experts in artificial intelligence, behavioral health managed care, digital patient engagement, integrated ‘bricks & clicks’ patient care, and secure EHR data interoperability show their independent work in action. Speakers articulate why better patient experience, access, and outcome as well as provider and payer financial benefit is accruing now.
BOH host Matthew Hanis facilitates this carefully planned discussion and with real-time audience feedback. Innovators New Directions Behavioral Health, Raiven Healthcare, Foothold Technology, and VPAC Clinical share their current work changing the future today:
- a transformational payer serving the heaviest utilizers
- artificial intelligence detecting patients and determining optimal treatment plans
- digital engagement initiating diagnosis
- data interoperability between medical, behavioral, and social service providers
- integrated virtual and in-person care providing diagnosis, treatment, and reassessment for the whole patient.
Audience members provide real-time input and feedback.
This experiential session, including buffet lunch, will be recorded and later published to the BOH audience of 19,000 senior healthcare executives.
Matthew E. Hanis
Executive Producer & Founder, Business of Healthcare
A business of healthcare national expert, Matthew Hanis works with healthcare providers and the innovators serving them. He hosts the Business of Healthcare (BOH) interview series focused on elevating healthcare Mission and Margin.
Hanis has worked for or advised organizations such as Mercy, Fortress Investment Group, Atrium Health, and Thomas Reuters.
BOH interviews feature innovations sustainably improving healthcare Mission & Margin. Each discussion includes a healthcare executive and innovator concentrating on the same problem. Think “Nightline” or “How I Built This” just for healthcare.
Recent guest have included Chuck Stokes, President & CEO, Memorial Hermann Health System, Paul Kusserow, President & CEO, Amedisys, Blake Marggraff, Founder & Chief Executive Officer, Epharmix, and Patrick J. Kennedy, former U.S. Representative (D - RI) and lead sponsor of the 2008 Mental Health Parity Act. You can access, at no charge, these and other published interviews at www.BOHSeries.com.
The BOH audience of 19,000 senior executives come from across healthcare . . . health system, payer, provider practice, government, pharma, device, health tech, and so on.
Hanis frequently speaks on healthcare trends and innovation. Recent programs were delivered at Duke University, Saint Louis University, the Association of University Programs in Health Administration, the American College of Healthcare Executives, the Urgent Care Association of America, Truven 100 Top Hospital Summit, Microsoft’s Windows World Tokyo, University of California San Diego School of Medicine, Executive Connections, and St. Louis Healthcare Leaders.
Previously, Hanis led commercialization for Mercy Virtual, thought to be the world’s first and largest “Hospital without Beds”. He has held P&L leadership positions with Advanced Practice Strategies, the Healthcare business of Thomson Reuters (now IBM’s Truven Health Analytics), APACHE Medical Systems and NCR Corporation. He has commercialized businesses serving health systems, physician practices, state hospital associations, commercial insurance carriers, Medicaid agencies, and the US Department of Health and Human Services.
Hanis earned undergraduate degrees in History & Economics (Tulane University) and Certificates in Internetworking Science (Washington University in St. Louis), Accounting & Statistics (University of Michigan), and Product Management (Pragmatic Marketing Institute). He resides in Charlotte, NC with his wife and children.
He strongly believes in achieving the balance between Mission and Margin in healthcare.
×
Marlowe Greenberg, MPP
Founder & Chief Executive Officer, Foothold Technology
Marlowe has worked with nonprofit organizations and local governments as a consultant and educator, and is keenly aware of the philosophical and change-management issues that occur with the integration of new technology. He shapes many of the partnerships that help Foothold serve its client agencies.
Marlowe was previously a partner in the Flores Greenberg Consulting Group, where he directed projects for organizations such as Cisco Systems, Inc., the National Board for Professional Teaching Standards, and the City of Detroit. He also taught Microeconomics and Education Policy as well as a project-based class for graduate students at the University of Michigan Ford School of Public Policy. Prior to that, Marlowe worked at the Democratic Leadership Council’s think tank and Jobs for the Future in Boston, MA.
Marlowe graduated from Vassar College with honors. He holds a BA in Sociology, and completed coursework in Philosophy. He received his Master’s of Public Policy degree from the University of Michigan. He is a member of the Association of Public Policy Analysis & Management as well as the American Political Science Association. Marlowe is also an adjunct professor at the Milano School of Business at the New School University in New York City.
×Jim Stefansic, Ph.D., MBA
President and Chief Executive Officer, Raiven Healthcare
Jim Stefansic serves as President and Chief Executive Officer of Raiven Healthcare, a rapidly growing provider of healthcare artificial intelligence and data analytics solutions. An accomplished healthcare entrepreneur, Dr. Stefansic has years of experience launching and growing numerous healthcare technology businesses.
Dr. Stefansic was previously Co-founder and Chief Operating Officer of Pathfinder Therapeutics, Inc., where he helped bring two industry-leading image-guided surgical products to market. He was instrumental in raising more than $17 million in venture capital and SBIR funding to support Pathfinder’s growth, as well as in the eventual sale of the company to Analogic (NASDAQ: ALOG). Dr. Stefansic was involved in every facet of the business, from investor road shows, R&D, clinical trials and regulatory approval to business development, financial management, pricing and commercialization.
His experience includes serving as the Director of Commercialization at Launch Tennessee, where he led the statewide SBIR program and assisted numerous technology businesses in their growth and development. He was also a Research Professor at Vanderbilt University Medical Center, where he utilized functional magnetic resonance imaging techniques in image-guided neurosurgery, and was critical in the initiation of this technology within the Vanderbilt Vision Research Center. He has authored or co-authored more than a dozen peer reviewed scientific articles.
Dr. Stefansic received his BS degree in Biomedical Engineering from Johns Hopkins University and his MS and PhD from Vanderbilt University. His MBA is from Belmont University, where Mr. Stefansic was named the Distinguished Alumnus of the Year in 2011 and currently serves as an Adjunct Instructor of Business.
×Staci J. Connolly, LCSW
Psychotherapist/Owner, Cornerstone Therapy and Wellness, LLC
Staci is the Clinical Director/Owner of Cornerstone Therapy and Wellness, a large private psychotherapy practice outside of Philadelphia. Over the past 2 decades, Staci has worked in agency, in-patient, residential, school, and outpatient settings. Calling upon her experience and expertise, Staci endeavored to create a counseling practice that is designed to make quality mental health care as accessible, comprehensive, and affordable as possible. Staci partnered with her business-minded husband and now operates a successful outpatient practice that provides counseling, psychiatry, psychological testing and nutritional services for children, adolescents, adults, couples and families.
Staci continues to be passionate about direct care as a clinician and continues to see adolescents, adults and couples. Through her clinical work, she has been keenly aware of a dynamic shift in the mental health field in response to our growing dependency on technology. Staci founded the The Digital Education Project in response to the growing challenges that she saw families facing in the digital age. The goal at the Digital Education Project is to offer an educational program for children and parents, providing science-based information, current research, and simple strategies to promote healthy digital use.
Staci received her BA in Psychology from Gettysburg College and MSW from Catholic University of America. Staci is a Licensed Clinician Social Worker. She resides in Newtown Square, PA with her husband and 3 children.
×Peggy DeCarlis, MSSA, LCSW-C
Former Chief Operating Officer & Current Executive Consultant, New Directions Behavioral Health
As Chief Operations and Innovation Officer, Peggy is responsible for clinical strategy, innovation and operations, as well as network operations. She started and leads new Direction’s PCBH program, providing population health-focused integrated behavioral health in customers’ PCMHs. Additionally, she provides clinical oversight of the Employee Assistance Program (EAP), health plan account management teams. more >
With more than 30 years of experience in behavioral health, Peggy greatly shapes the company’s clinical innovations that help drive high quality, lower costs and better health outcomes for the more than 16 million individuals New Directions serves.
Peggy’s deep understanding of the rapidly changing health care industry and her unwavering focus on clients has been a key reason for New Directions’ swift growth. Since she joined the company in 2010, New Directions has tripled the number of people it serves through health plans and employers.
Prior to New Directions, Peggy was Regional Vice President of Operations for MCC, a behavioral health subsidiary of Cigna; Senior Vice President of Operations for Magellan Health; CEO of Hope Ridge Behavioral Health, a community mental health center in North Carolina; and Deputy Secretary for the Department of Human Resources for the State of Maryland.
Peggy received her bachelor’s degree from Allegheny College and an M.S.S.A from Case Western Reserve University in Cleveland, Ohio. She holds a LCSW-C license for independent practice in Maryland and is a Board-approved supervisor for Licensed Graduate Social Workers (LGSW) seeking advanced licensure.
×Creating An IT Strategy That Excites & Unites: Generating Support From The Board To The Front Lines With A Comprehensive Plan To Leverage IT As A Differentiator In The Marketplace
Knowledge Partner
Sponsored by Netsmart
The shift to value-based contracting. Shared risk for patient outcomes. A major focus on interoperability and coordinated care. The challenges and benefits of data optimization. The emergence of population health management. Increasing market consolidation and new competitive threats.
Is your organization’s strategic and operational IT plan ahead of the curve to address these and other major trends…or behind it? This session will provide insights and practical take-aways for crafting a successful plan in a time of rapid change.
- A look at the human services technology landscape and horizon
- Impact and implications of managed services
- “Must-haves” in a technology partner (or you should look for a different partner)
- How to leverage available tools to support development and communication of your strategy and needed investment
- Plan vs. reality: Setting realistic goals/expectations based on organization and vendor capabilities
- Change management: How to plan for the human side of IT investments and implementations
Scott Green
Senior Vice President & General Manager, Behavioral Health, Netsmart
Scott Green is senior vice president of the behavioral health business unit. He works closely with the clinical, development and product teams to ensure Netsmart solutions and services align to client and market needs. Doing so allows clients across the human services industry to participate and thrive in emerging models of care.
In addition to driving strategy for behavioral health, substance use, intellectual or developmental disabilities (IDD) and child welfare, Scott manages the teams charged to develop interoperability, population health, consumer engagement and analytics strategies. He also develops partnerships that bring new clinical content to clients.
Prior to joining Netsmart, Scott held various roles with Pfizer Pharmaceuticals, including government relations, marketing and sales, and integrated delivery systems (IDN) team. He was responsible for partnering with leaders from across the IDN’s executive, quality and clinical leadership teams to develop medication adherence and quality programs that drove standardization, improved outcomes and lowered total cost of care.
Green holds a bachelor’s degree in industrial psychology from Kansas State University and a graduate certificate in healthcare leadership from Park University. Scott makes #everydaymatter by "striving to deliver value to clients from the investment they make in technology.”
×Ethical Leadership In The Era Of Value-Based Reimbursement
Breakout Session
Ethical leadership is a commitment to doing what is right. In the world of non-profit health and human services, this can present many challenges. How do leaders balance the pressure for near-term results with the long-term public good? What is the role of leaders in policy and political issues? How do you weigh your bottom line against your responsibilities as a moral leader? In this session, we’ll test your ability to identify and respond to the tough ethical challenges facing leaders in a new era of value-based care.
Ken Carr
Senior Associate, OPEN MINDS
Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center providing mental health and substance use inpatient, outpatient, community and support services in Ocala, Florida. In this position, Mr. Carr provided extensive financial management and revenue cycle realignment, including departmental reorganization, EHR billing implementation, cash management enhancement, and strategic financial analysis.
Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.
Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.
Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.
Sharon Hicks, MBA, MSW
Senior Associate, OPEN MINDS
Sharon Hicks, MBA, MSW, has more than 20 years of experience in the health and human service field. She has extensive expertise and a wide range of experience in health plan management, clinical operations management, and technology. A recognized thought leader among her peers, Ms. Hicks is a regular keynote speaker at industry conferences and association meetings, as well as an author of hundreds of articles and resources for professionals in both clinical and executive roles.
Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system. She served as the Chief Operating Officer for Community Care Behavioral Health, UPMC’s managed behavioral health organization responsible for $800 million in annual revenue. At Community Care, Ms. Hicks was responsible for all aspects of the organization’s operations, including fiscal, information systems, the claims processing department, and the design of clinical systems. She also managed the day-to-day operations of human resources, facilities, purchasing, and security.
Ms. Hicks also served in a variety of tech leadership roles for UPMC. In 2002, she was appointed as the Vice President of Technology Strategy for the UPMC Insurance Services Division before becoming the Chief Executive Officer of Askesis Development Group, a leading provider of electronic health record software for behavioral health and social service organizations. In this role, Ms. Hicks was responsible for the growth and profitability of the company and the direction of software development. In addition, Ms. Hicks was the President of U Squared Interactive, a UPMC-owned organization with the exclusive United States rights to Beating The Blues – the renowned computerized cognitive behavioral therapy solution for treating anxiety and depression.
Ms. Hicks started her impressive career as a psychiatric social worker and an Assistant Director of Social Work. Prior to her promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.
Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburgh in Pittsburgh, Pennsylvania. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology from Point Park College, Pittsburgh, PA.
×Stephen Holoviak, Ph.D.
Subject Matter Expert, OPEN MINDS
Dr. Holoviak is a retired professor of Management at Penn State Mont Alto where he taught senior level business courses. Steve is the author-and /or co-author of 6 books with his latest: Reclaiming Your Calling : A Guide for Managers & Supervisors in The Health & Human Services Field ; 6 instructors manuals and workbooks, and authored over 120 articles in various journals and trade magazines; has three public TV scripts to his credit; and is the former Contributing Editor of the “Audio Human Resource Report Magazine”. Prior to this he was the long tenure Dean of the John L. Grove College of Business at Shippensburg University.
He began his career with Merrill Lynch was later Director of Marketing for First National Bank of Maryland. Steve has been an active consultant for 30+ years working in the areas of quality systems, labor relations& human resource management, organization design and project management. In retirement he has authored two fiction spy adventure novels; The Cuban Connection: A Stephen masters Adventure, and Iberia Calling: A Stephen Masters Adventure, Book ll both written under the pen name JTS Brown. He has four children, four grand children, loves to bike, golf and enjoys travel.
Building The Management Pipeline: Identifying & Growing Future Leaders
Breakout Session
When you set out to identify future leaders to move your organization forward, do you know what to look for? Better yet, if you do not have an HR budget to spend on talent management, do you at least have a basic system and structure in place with the proper tools to evaluate talent? Once you have identified your future leaders, do you have a plan in place to for them to gain new leadership skills? Leadership recruitment and retention have become two of the most challenging issues facing health and human service organizations today. In this timely session, we will discuss:
- The human resource management competencies that your organization needs to succeed
- Keys in developing a management pipeline
- Proven approaches for developing future leaders
Stacy DiStefano
Chief Operating Officer, OPEN MINDS
Stacy DiStefano brings over 20 years of business development and executive leadership experience in the health and human services industry to OPEN MINDS. She currently serves as OPEN MINDS Chief Operating Officer where she is responsible for operations management, business development, and innovation for OPEN MINDS Strategic Advisory Services.
Before joining OPEN MINDS, Ms. DiStefano served as the Vice President of Innovation for Resources for Human Development (RHD) in Philadelphia, Pennsylvania. In this role, she led the innovation, strategy, and national development efforts to broaden the scope of services, diversify funding sources, engage and maintain political relationships, and design programs based on regional needs to enhance systems of care. In addition, she built and maintained relationships through individual meetings, public speaking, conferences, providing expert testimony and research, making her a trusted leader of remote, mission driven teams with matrix reporting.
Previously, Ms. DiStefano served as the Director of National Business Development and Social Innovation, as well as the New Jersey Supportive Housing Director. Prior to her service at Resources For Human Development, Ms. DiStefano was a lead therapist at the Center For Behavioral Health in New Jersey, practicing individual, child, family, and couples-solution focused counseling in a managed care setting, while also mentoring and clinically training Master’s interns. Starting her career in Arizona, Ms. DiStefano gained valuable experience in community behavioral health at EMPACT-Suicide Prevention Center, now La Frontera, where she managed the Service Utilization Department while regularly filing shifts on the crisis response team.
Throughout her extensive career, Ms. DiStefano has demonstrated success in high level contract negotiations, strategy, government relations and creating collaborative partnerships. While she is skilled at public policy analysis, identifying and managing trends, Mergers and Acquisitions, and all phases of business development, she also brings a thorough understanding of corporate fiscal oversight and the budgeting budget process.
Recognized for her clinical acumen with a deep understanding of SPMI and IDD population, Medicaid waivers, homelessness and systemic effects of SUD and the opioid crisis, Ms. DiStefano has a proven ability to understand conflicting interests and build consensus.
She is considered to be a subject matter expert in Supportive Housing, Housing First, Harm Reduction, Trauma Informed Care, Olmstead, HCBS, Value Based Payment Arrangements, Managed Care Organizations, MLTSS, and population health management. In addition, Ms. DiStefano has been featured at numerous international speaking engagements discussing topics such as strategic planning and housing advocacy, as an engaging public speaker with confidence speaking to settings of all sizes.
Ms. DiStefano earned her Master of Counseling from the University of Phoenix and her Bachelor of Arts degree in Sociology from Arizona State University.
John Sheehan, MBA, FACHE
President and Chief Executive Officer, Harbor Behavioral Health
John M. Sheehan currently serves as President/CEO for Harbor since August, 2013. Prior to joining Harbor he was a consultant for All Tier Health Care Consulting (2011-2013) working on health care integration projects for various organizations around the country. Mr. Sheehan served as Vice President of Behavioral Health Services for BayCare Health System (Clearwater, FL) from 2001 - 2011. In his position at BayCare, he reported to the System President and oversaw community and hospital based behavioral health operations which included 250 inpatient beds and 43 outpatient treatment sites covering 5 counties in west central Florida. Mr. Sheehan was responsible for the administration of programs with annual revenues of approximately $75 million and 800+ employees. John also has experience in being the Director of Case Management (Assertive Community Treatment) and as a federal grant writer.
Mr. Sheehan received his undergraduate degree from Florida State University and his Masters in Business Administration from the University of Phoenix. John holds a certification as a Six Sigma Green Belt and is an American College of Healthcare Executives Fellow.
John has over 20 years’ experience in the health and human services arena and has refined his knowledge, skills and abilities in the areas of defining and measuring clinical excellence, strategic planning, growth, operational performance and human resources management.
As the current President/Chief Executive Officer of Harbor, Mr. Sheehan has grown the company through a merger with Behavioral Connections of Wood County, expanding services to cover Lucas, Defiance, and Wood counties. His leadership has helped Harbor form a Joint Operating Company with ProMedica Health System in order to enhance care through a more integrated, coordinated healthcare model and meet growing community mental health needs. Mr. Sheehan is married to Bethany, they have three children Hannah, Jack and Gabrielle and grandchildren Lilly and Wyatt.
×Bob Lincoln
Chief Executive Officer, County Social Services Mental Health & Disability Services Region
Bob has been a county mental health and disability services administrator for 28 years. In 2009 he formed Iowa’s first multi-county collaborative that was to become the template for Mental Health Redesign in 2013 creating 14 Mental Health and Disability Service Regions from 99 counties. In 2012 he facilitated the launch of Iowa’s first Crisis Stabilization Center and non-Sheriff transport of individuals under mental impairment civil commitment. He launched Iowa’s first START Team in 2015. This is a national program supported by the Center for START at the University of New Hampshire. It provides specialized mental health treatment and intervention to individuals with developmental disability and mental illness. Most recently he served on a state workgroup that lead to comprehensive mental health legislation that will establish a state-wide 24/7 crisis number, at least 6 Access Centers, 22 Assertive Community Treatment Teams and 120 specialized services for individuals with complex needs. Bob holds a Masters of Social Work License, MBA from Drake University and undergraduate in Industrial Psychology from Morningside University.
×Tine Hansen-Turton
President & Chief Executive Officer, Woods Services
Tine Hansen-Turton is the President and Chief Executive Officer of Woods Services, a leading advocacy and service organization for people with exceptional challenges, disabilities and complex needs. Ms. Hansen-Turton formerly served as the Chief Operating Officer at Public Health Management Corporation, where she oversaw and led corporate strategy, operations, business development and M&A. Additionally, Ms. Hansen-Turton served as CEO of the National Nurse-led Care Consortium, a non-profit organization supporting the growth and development of over 500 nurse-managed and school health clinics. Ms. Hansen-Turton still serves as the founding Executive Administrator for the Convenient Care Association (CCA), the national trade association of over 2200 private-sector retail clinic industry, serving 25 million people with basic health care services across the country. Ms. Hansen-Turton also teaches public and social innovations, leading nonprofits, health policy and the social innovations lab at University of Pennsylvania Fels Institute of Government and School of Nursing. Ms. Hansen-Turton is founder and publisher of a social impact/innovation journal and has co-published eight books. She received her BA from Slippery Rock University, her Master of Government/Public Administration from University of Pennsylvania Fels Institute and her Juris Doctor from Temple University Beasley School of Law.
×Strategic Decisionmaking In Times Of Change - Colonel Joshua Chamberlain & Little Round Top: Defending The Union Line
Battlefield Tour
During this session, we will take a bus to the Gettysburg National Military Park, where Terry Fox, Licensed Battlefield Guide, will lead a private walking tour of Little Round Top and the surrounding area. This session will include a review of the Union army’s defenses on day two of the battle, a discussion of the history of the battlefield site, and time for questions and discussion with our guide. To provide the proper context for this session, a handout including a brief introduction to Colonel Chamberlain and the Battle of Gettysburg will be made available to attendees. After we leave the battlefield, OPEN MINDS' Senior Associate, Joseph Naughton-Travers will wrap up the session with a classroom discussion of the leadership lessons learned from the Colonel Chamberlain and the application of those lessons for managing your health care team.
Colonel Joshua Lawrence Chamberlain and his 20th Maine regiment’s defense of Little Round Top is perhaps one of the most famous confrontations of the Battle of Gettysburg. This session examines how Colonel Chamberlain, in times of great distress, recognized the power of strategic thinking, made the necessary quick decisions, and preserved the overall goal of the Union Army. Colonel Chamberlain’s own battlefield experiences help us to realize the importance of good leadership, and to examine transactional and transformational leadership styles.
Little Round Top is one of two rocky hills located in the South of Gettysburg, and the position of the far-left flank of the Union army during the Battle of Gettysburg. On the second day of the battle, Union troops left this strategic ground undefended, leaving the Union line open to attack from Confederate forces. Colonel Chamberlain was ordered to guard this position and quickly understood the strategic significance of the small hill – meaning that his regiment must hold the Union line at all costs. In the last moments, as all seemed lost, Chamberlain ordered a bayonet charge that swung around almost doubling back on its own line and capturing over one hundred soldiers and maintaining the Union defense of the high ground of the battlefield.
Joseph P. Naughton-Travers, EdM
Senior Associate, OPEN MINDS
Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
×Terry G. Fox
Licensed Battlefield Guide, Gettysburg
Terry Fox is a sixth-generation resident of Gettysburg, Pennsylvania, and a battlefield guide emeritus with Gettysburg National Military Park. He taught American History in the public schools for 33 years, serving as department head and as a member of the Carnegie Foundation for teaching American History. Since his retirement he has taught as an adjunct professor at Gettysburg College and at the Johns Hopkins University School of Education. He has presented leadership seminars for U.S. Air Force chief master sergeants as well as employees of the U.S. Secret Service, Drug Enforcement Administration, and Immigration and Customs Enforcement, in addition to teaching in Johns Hopkins’ Police Executive Leadership program. He earned his undergraduate and graduate degrees from Shippensburg College.
×Adding Mindfulness Training To Address PTSD In Veterans
Breakout Session
This presentation will focus on the benefits of adding Mindfulness Training in concert with other traditional modalities that address Post Traumatic Stress Disorder in Veterans. The use of Mindfulness Techniques, such as meditation, can significantly lower levels of stress and anxiety which reduces anger and creates a sense of calm that can break dysfunctional patterns of behavior that accompany PTSD.
An ideal integration of Mindfulness Training emphasizes the impact of stress, basic guidelines for mindfulness practice, a discussion of the attitudes that support practice, and suggestions for how to work with the variety of challenges that commonly arise during mindfulness practice. The program will evolve sequentially with exercises to increase awareness of the impermanence of sensations, images, feelings, and thoughts. Exercises to overcome obstacles to practice are employed and exercises that help the practitioner to recognize and experience the unfiltered somatic sensations that may be habitually ignored or overridden are practiced. This connection to physical sensations provides a window into our understanding of trauma and unresolved trauma with an exercise designed to provide a safe channel to release unresolved trauma along with practice in recognizing a flashback to a traumatic event and applying traumatic first aid.
The presentation will also include several brief demonstrations and group exercises to actively involve the participants.
Stephen Holoviak, Ph.D.
Subject Matter Expert, OPEN MINDS
Dr. Holoviak is a retired professor of Management at Penn State Mont Alto where he taught senior level business courses. Steve is the author-and /or co-author of 6 books with his latest: Reclaiming Your Calling : A Guide for Managers & Supervisors in The Health & Human Services Field ; 6 instructors manuals and workbooks, and authored over 120 articles in various journals and trade magazines; has three public TV scripts to his credit; and is the former Contributing Editor of the “Audio Human Resource Report Magazine”. Prior to this he was the long tenure Dean of the John L. Grove College of Business at Shippensburg University.
He began his career with Merrill Lynch was later Director of Marketing for First National Bank of Maryland. Steve has been an active consultant for 30+ years working in the areas of quality systems, labor relations& human resource management, organization design and project management. In retirement he has authored two fiction spy adventure novels; The Cuban Connection: A Stephen masters Adventure, and Iberia Calling: A Stephen Masters Adventure, Book ll both written under the pen name JTS Brown. He has four children, four grand children, loves to bike, golf and enjoys travel.
Michael J. Hayduk, MS, MGA
Retired Leader, Retired U.S. Army Chief Warrant Officer 5, Defense Information Systems Agency
Mr. Hayduk is a retired leader from the Defense Information Systems Agency and retired as a U.S. Army Chief Warrant Officer 5 with deployments to Viet Nam, Saudi Arabia, and Afghanistan. Mike is certified to teach yoga, meditation, and qigong and teaches at Gaia Kosha Yogic Spa and the Chambersburg Memorial YMCA. Mike has authored several published articles on the subjects of technology and training. Mike spends his time reading and writing; painting, drawing, and sculpting; gardening; shooting photos; traveling and hiking. He has raised two children and resides in Chambersburg with his wife, Elizabeth.
×
Sustainability To Survive A Turbulent Market: A Strategy Discussion Session For Executives Of Small-Scale Provider Organizations
Discussion Breakout
Designed specifically for executives of small-scale provider organizations, this discussion session will focus on the tools and insights organizations need to strategically reposition themselves for sustainability in today’s changing health and human services environment. Come prepared to discuss the challenges facing your organization and hear from your fellow attendees about their strategies for sustainability.
Paul Neitman, LMSW
Senior Associate, OPEN MINDS
Paul Neitman, LMSW has over 35 years of experience in the health and human service field, most recently as chief operating officer of Holy Cross Children’s Services in Michigan. Throughout his career at Holy Cross, where he started as a treatment specialist, Mr. Neitman served in both clinical and business leadership positions. This included executive responsibilities for two acquisitions — an inpatient substance abuse treatment organization and a counseling organization. During these acquisition activities, he served on the due diligence committee and lead the initiative to integrate the organizations into Holy Cross.
In a concurrent position contracted with Holy Cross, Mr. Neitman became acting Chief Executive Officer for Catholic Charities of Monroe County (Michigan). Part of his duties included over seeing all clinical programs (including a $2.5 million Head Start grant), payer relationships, and community relations and development.
Mr. Neitman also led a multi-year initiative to create the Samaritan Center — a one-stop human service center in Detroit. The Samaritan Center, which opened in 2001 on the site of a closed hospital, now provides a variety of services to the neighborhood — urgent care, health care, dental services, behavioral health, skilled nursing services, job training, an alternative high school, and more — through collaborations with 80 other local health and human service organizations. He continues to serve on the organization’s board of directors and has been part of a team building the center to an operation with $100 million operating budget and more than 1,000 employees within the center.
In his work with Holy Cross, Mr. Neitman was instrumental in setting up the organization’s first foundation in 2009 and enhancing its ability to raise funds to serve the community. His experience with board development and grant writing contributed to the success of the Holy Cross Foundation. Most recently, he wrote a proposal for Michigan’s first social impact bond initiative.
Throughout his career, Mr. Neitman has been involved with the design, funding, development, and operation of charter schools in both Michigan and Ohio that focused on the needs of at-risk youth. He has also lead the development of a college preparatory academy for foster care youth. In the on-going operation of these charter schools, Mr. Neitman has served in a number of governance and management roles, including board member and board chairman.
Mr. Neitman currently serves as a board member for the Samaritan Center, Inc., Holy Cross Youth & Family, and the Michigan Federation. He also served on the editorial board for Residential Treatment for Children and Youth. He has a Bachelor’s degree from Miami University of Ohio and a Masters’ of Social Work Administration from the University of Michigan.
×
Lincoln Into Art Gallery: Gallery Tour With Acclaimed Artist Wendy Allen
Breakout Session
Wendy Allen, author of Lincoln Into Art: The First Thirty Years (2013), is known internationally for her extraordinary paintings of Abraham Lincoln, which have exhibited alongside works by Rauschenberg, Dali, and Rockwell. During this session, we will take a short walk from the Gettysburg Hotel to Wendy Allen’s gallery on Baltimore Street, where she will give attendees a private tour of her gallery and discuss her work.
Wendy Allen
Artist, Lincoln Into Art
Wendy Allen was born in Pittsburgh in 1955. For thirty years, she pursued a career in educational publishing, lastly as Creative Director for a major children’s publisher. In 2007 she left to pursue painting full-time.
Art became Allen’s passion when, in 1983, she painted her first portrait of Abraham Lincoln. He soon became the focus of her artwork. In 2009, the year of the Lincoln Bicentennial, CNN aired an interview about Allen’s unique career. Her work has also been featured at the Historical Society of Washington, D.C., alongside Lincoln portraits by Salvador Dali, Robert Rauschenberg, and Norman Rockwell. Most recently, her work was exhibited at the Pensacola Museum of Art in Pensacola, Florida.
Allen serves on Board of Directors for The Lincoln Fellowship of Pennsylvania, The Lincoln Forum, and Main Street Gettysburg.
She currently divides her time between her home in New Milford, Connecticut, and her studio/gallery, Lincoln Into Art, in Gettysburg, Pennsylvania.
Executive Networking Reception
Networking
Join us for this special executive networking reception in the historic Gettysburg Hotel. Take this time to debrief, share your experiences, and make plans to further develop your professional network with our faculty and your fellow attendees.
Executive Networking Breakfast In The Institute Exhibit Hall
Networking
How To Retain & Grow Direct Support Professionals
Breakout Session
The average turnover rate among direct support professionals (DSP) is around 45%. For most executive teams, this high turnover rate is a familiar problem and for anyone working in the industry, it isn't a surprise. DSPs perform stressful, critical functions, in often less than ideal conditions, for a wage similar to the food service industry. With shrinking budgets and tight margins, simply raising wages is not always a practicable solution for staff retention—instead, organizations need to think more broadly about benefits, culture, advancement opportunities, and work environment. This session will explore the challenges of recruitment and retention of DSPs, discuss how to build an environment that is supportive of staff and offers opportunities for growth, and hear new strategies for retention with executives who are currently managing a direct care workforce.
Paul Neitman, LMSW
Senior Associate, OPEN MINDS
Paul Neitman, LMSW has over 35 years of experience in the health and human service field, most recently as chief operating officer of Holy Cross Children’s Services in Michigan. Throughout his career at Holy Cross, where he started as a treatment specialist, Mr. Neitman served in both clinical and business leadership positions. This included executive responsibilities for two acquisitions — an inpatient substance abuse treatment organization and a counseling organization. During these acquisition activities, he served on the due diligence committee and lead the initiative to integrate the organizations into Holy Cross.
In a concurrent position contracted with Holy Cross, Mr. Neitman became acting Chief Executive Officer for Catholic Charities of Monroe County (Michigan). Part of his duties included over seeing all clinical programs (including a $2.5 million Head Start grant), payer relationships, and community relations and development.
Mr. Neitman also led a multi-year initiative to create the Samaritan Center — a one-stop human service center in Detroit. The Samaritan Center, which opened in 2001 on the site of a closed hospital, now provides a variety of services to the neighborhood — urgent care, health care, dental services, behavioral health, skilled nursing services, job training, an alternative high school, and more — through collaborations with 80 other local health and human service organizations. He continues to serve on the organization’s board of directors and has been part of a team building the center to an operation with $100 million operating budget and more than 1,000 employees within the center.
In his work with Holy Cross, Mr. Neitman was instrumental in setting up the organization’s first foundation in 2009 and enhancing its ability to raise funds to serve the community. His experience with board development and grant writing contributed to the success of the Holy Cross Foundation. Most recently, he wrote a proposal for Michigan’s first social impact bond initiative.
Throughout his career, Mr. Neitman has been involved with the design, funding, development, and operation of charter schools in both Michigan and Ohio that focused on the needs of at-risk youth. He has also lead the development of a college preparatory academy for foster care youth. In the on-going operation of these charter schools, Mr. Neitman has served in a number of governance and management roles, including board member and board chairman.
Mr. Neitman currently serves as a board member for the Samaritan Center, Inc., Holy Cross Youth & Family, and the Michigan Federation. He also served on the editorial board for Residential Treatment for Children and Youth. He has a Bachelor’s degree from Miami University of Ohio and a Masters’ of Social Work Administration from the University of Michigan.
×Linda Timmons
President & Chief Executive Officer, Mosaic
Ms. Timmons joined Bethphage in 1986 and has held various positions including social worker, Executive Director, President and CEO of Bethphage Mission West, and Senior Vice President of Operations. Linda has served as the President and Chief Executive Officer of Mosaic since July of 2008.
Linda holds a bachelor's degree from Kearney State College (now the University of Nebraska at Kearney) and a master's degree from St. Edward's University in Austin.
Mosaic is an affiliated social ministry of the Evangelical Lutheran Church in America. It is headquartered in Omaha, where Linda lives with her husband, Randy. They two children; Chris, a sophomore in college, and Meagan, a senior in college.
×Neil Massey
Deputy Director, Autism Treatment Center (ATC)
Neil Massey has been employed by the Autism Treatment Centers of Texas since 2008 where he currently serves as Deputy Director. Hired as Special Events Director, Neil has been promoted to several positions within the organization, including Development Director and his current position. Before entering the non-profit sector in 2005, Massey’s career had been in the political arena serving as a staff member to members of the Texas House of Representatives and the United States House of Representatives.
The Autism Treatment Centers of Texas is a nonprofit organization that provides services to children and adults with autism through programs located in Dallas, Fort Worth, and San Antonio. ATC serves over 650 individuals through autism-specific services, including Residential, Educational, Adult Services, and outpatient therapies (Speech, Occupational, Physical, Applied Behavior Analysis).
In 2016, Massey graduated with a Master’s Degree in Nonprofit Management from Regis University in Denver, Colorado. His graduate thesis focused on issues of change management as it relates to long-term sustainability of third sector organizations. Massey also received Nonprofit Leadership certification from CNM Connect and Southern Methodist University (SMU) in 2015. Massey also serves as a Board Member for Helping Agencies Serving Richardson, a collaborative partnership to coordinate health and human services in north Dallas.
×Tine Hansen-Turton
President & Chief Executive Officer, Woods Services
Tine Hansen-Turton is the President and Chief Executive Officer of Woods Services, a leading advocacy and service organization for people with exceptional challenges, disabilities and complex needs. Ms. Hansen-Turton formerly served as the Chief Operating Officer at Public Health Management Corporation, where she oversaw and led corporate strategy, operations, business development and M&A. Additionally, Ms. Hansen-Turton served as CEO of the National Nurse-led Care Consortium, a non-profit organization supporting the growth and development of over 500 nurse-managed and school health clinics. Ms. Hansen-Turton still serves as the founding Executive Administrator for the Convenient Care Association (CCA), the national trade association of over 2200 private-sector retail clinic industry, serving 25 million people with basic health care services across the country. Ms. Hansen-Turton also teaches public and social innovations, leading nonprofits, health policy and the social innovations lab at University of Pennsylvania Fels Institute of Government and School of Nursing. Ms. Hansen-Turton is founder and publisher of a social impact/innovation journal and has co-published eight books. She received her BA from Slippery Rock University, her Master of Government/Public Administration from University of Pennsylvania Fels Institute and her Juris Doctor from Temple University Beasley School of Law.
×
Diversifying Your Revenue Streams: How To Successfully Launch A New Service Line
Breakout Session
In the current environment of changing consumer expectations and new financial models, one essential skill that all executives need to master is the ability to evaluate and modify current services – and to develop new services to meet the challenges and opportunities in the market. In this exciting session, we will review everything you need to know about developing a new service line and hear from an executive who has been there. We will review how to analyze current service lines and determine strategic options for diversification, a structured approach for selecting new services for your organization and ensuring they are financially sustainable, and a target costing model for launching new services.
Joseph P. Naughton-Travers, EdM
Senior Associate, OPEN MINDS
Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
×Leading In Times Of Uncertainty - Generals Lee & Longstreet At Pickett’s Charge: The High-Water Mark Of The Confederacy
Battlefield Tour
During this session, we will take a bus to the Gettysburg National Military Park, where licensed battlefield guide Robert Prosperi will lead a tour across the field where Pickett’s Charge took place. This session will include a review of Generals Lee and Longstreet’s relationship and decisionmaking styles and time for questions and discussion with our guide. To provide the proper context for this session, a handout including a brief introduction to Generals Lee and Longstreet and the Battle of Gettysburg will be made available to attendees. After we leave the battlefield, OPEN MINDS' Senior Associate, John Talbot will wrap up the session with a classroom discussion of the leadership lessons learned from the Pickett's Charge and the application of those lessons for today's health care executives.
Pickett’s Charge may be the most infamous incident at the Battle of Gettysburg. We will retrace the steps of General Robert E. Lee and General James Longstreet as they made the decisions that would ultimately determine not only the outcome of the Battle of Gettysburg, but possibly the ultimate outcome of the Civil War.
On the final day of the Battle of Gettysburg, the commander of the entire Confederate army, General Robert E. Lee found himself at odds with his trusted commander, General James Longstreet. General Lee lacked solid intelligence on the Union’s strength, size, and positional advantage; which led him to make the fateful decision to launch an infantry assault on the center of the Union line at Cemetery Ridge – despite the protests of General Longstreet. The assault required the Confederate troops to march nearly a mile over an open field and to climb over several fences under open fire from the Union line. This disastrous end to the battle resulted in a fifty percent casualty rate among the Confederate troops, and is seen as not only the decisive end to the Battle of Gettysburg, but also the turning point in the Civil War.
John F. Talbot, Ph.D.
Chief Strategy Officer, Jefferson Center for Mental Health, & Advisory Board Member, OPEN MINDS
John F. Talbot, Ph.D., Advisory Board Member, has more than 30 years of experience in all aspects of healthcare, including upper management, consultation, education, direct clinical work, and serving as the president of a non-profit board. Dr. Talbot has provided consultation, training and operational assistance to behavioral health providers, nonprofit organizations, and managed care organizations across the country. His areas of focus for consultation and training include strategic planning, the development of successful strategic alliances, board development, organizational reengineering, operations management, management and leadership development, and change management. He is currently Vice President of Integration Development at Jefferson Center for Mental Health in Denver, Colorado.
Prior to his current position, Dr. Talbot served as the President of a network of agencies providing care to children and families. The innovative work of Colorado Care Management received national recognition, including participation in a Federal IV-E waiver study that demonstrated measurable superior clinical outcomes. In his role with Colorado Care Management, Dr. Talbot also led the development of a coalition of Colorado business executives to address the issues of providing care to abused and neglected children, and the establishment of a nationwide purchasing cooperative for non-profits. Dr. Talbot’s previous experience included serving as the Director of the Master of Health Systems Program, and Associate Dean of University College at the University of Denver. He also held senior management positions at Mount Airy Psychiatric Center in Denver, Colorado.
Dr. Talbot has been a featured speaker at a number of national and state venues including the National Council Community Behavioral Health, Mental Health Corporations of America, the American Association of Residential Treatment Centers, the Medical Group Management Association, the Colorado Behavioral Health Council, the Mental Health Council of Arkansas, the New Jersey Association of Mental Health Agencies, and the Florida Behavioral Health Council.
Dr. Talbot is the former publisher and editor of Today’s Healthcare Manager, a newsletter focusing on leadership and management skills for healthcare managers, and has written numerous articles, manuals, and book chapters. His volunteer work includes serving as the President of the Board of Human Services Inc. in Colorado.
×Robert Prosperi
Licensed Battlefield Guide, Gettysburg
Robert H. Prosperi is one of the foremost experts on the Battle of Gettysburg and the Civil War. He is a graduate of Indiana University of Pennsylvania and a U.S. Army veteran. He served for 17 years as one of the two historians at the Gettysburg National Military Park. During this time he served as a personal tour guide and battlefield escort for numerous dignitaries and celebrities. He had the distinct privilege of providing a personal tour for Presidents Carter and Sadat and Prime Minister Begin during the Camp David Summit.
×Creating Public/Private Partnerships: Making Meta Leadership Work
Breakout Session
Leadership roles are becoming increasingly complex with organizations forming strategic alliances, outsourcing services, operating within flatter non-hierarchical management structures, and employing a diverse multi-generational workforce. Meta-leadership provides a framework for navigating complex situations by pulling together collective knowledge, expertise, and resources to accomplish what may otherwise be unattainable. In this session, we'll discuss the key principles of meta-leadership and learn about one organization, the Cohen Veteran's Network, that has been able to build collaborations throughout the health care market to provide mental health care to veterans and their families.
Richard Louis, III
Senior Associate, OPEN MINDS
Richard Louis, III brings extensive experience in both public and for-profit behavioral healthcare administration and business development to the OPEN MINDS team. He has a long history of successful development and launch of groundbreaking new program initiatives resulting in new business and revenue growth. Mr. Louis is currently the Senior Vice President of Business Development and Managed Care Operations at ANKA Behavioral Health, Inc. and recently served as Vice President of Health Integration and Behavioral Health Services for Healthcare Innovators, LLC (HI).
Prior to his position with HI, Mr. Louis was the Executive Director of Strategic Development and Planning at Pathways – Molina Healthcare, a national for-profit behavioral healthcare company based in Fredricksburg, Virginia, and operating in 23 states. In this role, Mr. Louis to improve the behavioral healthcare program through the development of an integrated behavioral health treatment strategy that included in-community care management and coordinated care services to reduce hospital re admissions for severely mentally ill clients in county mental health systems, health plans, MCOs and medical groups.
Mr. Louis also served in various positions for College Health Enterprises (CHE) most notably serving as Vice President of Government Operations and later as Regional Director for CHE Senior Psychological Services. CHE is a for-profit behavioral healthcare organization that provides behavioral health treatment services in long-term care settings. While serving as Vice President of Government Operations, he created the first public sector division for CHE by establishing new service lines, contracts and new profit/revenue streams for this for-profit organization. Over a 10 year period, his responsibilities included the development of new and innovative programs/contracts, and direct management oversight of specialty behavioral health programs for a variety of public sector payers and venues. Mr. Louis then moved into his Regional Director role, where he developed and managed the first field-based behavioral health coordinated care program under contract with a national health plan serving members throughout Southern California; as well as the development and implementation telehealth therapy services for long-term care facilities in rural parts of targeted states.
In addition, Mr. Louis has served in a number of leadership roles with several organizations in the community including: the California Hospital Association – Center for Behavioral Health, Advisory Board; the Board of Directors of the Forensic Mental Health Association of California, College Hospitals, and Intercommunity Child Guidance Center of Whittier. He is in his 29th year as a reserve police officer (volunteer) with the City of Monterey Park Police Department in East Los Angeles, currently holding the rank of Captain; and former Police Commissioner – City of Claremont Police Department, in Los Angeles County.
Mr. Louis graduated with a Bachelor of Arts in psychology from Whittier College and is a Police Academy Graduate from Rio Hondo College in Whittier, California.
Anthony Hassan, Ed.D, LCSW
Chief Executive Officer & President, Cohen Veterans Network
As the inaugural CEO of the Cohen Veterans Network, Dr. Hassan oversees the establishment of 25 mental health clinics nationwide. These clinics are designed to improve the mental health outcomes for post-9/11 veterans and their families, with a particular emphasis on post-traumatic stress, through high-quality, free, and accessible mental health care. In addition, he leads efforts to advance the field through funded research initiatives and training programs to improve care within the network and beyond.
Hassan is a veteran of the United States Army enlisted and Air Force officer with 30 years of experience in military behavioral health, serving as a military social work officer, leader, clinician, and academic. He served during Operation Iraqi Freedom in 2004 on the first-ever Air Force combat stress control and prevention team embedded with the Army. He also led the largest military substance abuse and family advocacy programs in the Pacific. These programs were recognized as benchmark programs and training sites for all other Pacific bases.
He most recently served as the inaugural Director and Clinical Professor of the Center for Innovation and Research on Veterans & Military Families (CIR) at the University of Southern California School of Social Work. During his tenure at CIR from 2009-2015, Hassan was instrumental in the exponential growth of the school’s military social work program and community-based research on veterans and military families. He has strong relationships with the most senior levels of leadership in the U.S. Department of Defense, U.S. Department of Veterans Affairs, and Washington, D.C.
×Bob Vero, Ed.D.
Chief Executive Officer, Centerstone Tennessee
Dr. Robert (Bob) Vero has worked in behavioral healthcare for nearly four decades. As Chief Executive Officer of Tennessee’s largest community-based behavioral healthcare provider, he is responsible for the leadership, fiscal accountability and operational oversight of all clinical divisions, specialized services, strategic business development. With an annual operating budget $70 million and a staff of 1000 employees, Centerstone Tennessee serves nearly 60,000 individuals and families each year.
Vero received his BA in Psychology and MS in Counseling from Creighton University in Omaha, Neb.. He earned his Doctorate in Human Development Counseling from George Peabody College of Vanderbilt University in Nashville, Tenn.
He is a Licensed Marital and Family Therapist, a Licensed Professional Counselor and a Licensed Psychological Examiner. His clinical experience includes both private and community-based practice with special focus on substance abuse prevention, marriage and family therapy, and critical incident stress management services. He also has served as a psychological consultant to several law enforcement agencies and volunteered his personal service during 9/11 and in recent national disasters.
Vero has held adjunct faculty positions in both Omaha and Nashville and served as a volunteer Board member for several middle Tennessee not-for-profits including Cumberland University, where he is currently a member of the Board of Trustees, and the Tennessee Association of Mental Health Organizations (TAMHO) for which he is President-elect.
Crucial Conversations In Leadership: How To Make Authentic Connections & Get The Feedback You Need To Be A Better Leader
Featured Speaker
Sarah C. Threnhauser, MPA
Executive Vice President, OPEN MINDS
Ms. Threnhauser has experience in all areas of health and human service management, including strategic planning, market research, and financial management. As Executive Vice President, Ms. Threnhauser develops and manages content for all of OPEN MINDS publications, including the OPEN MINDS Circle, the Weekly News Wire, the RFP HotLine, RFP Contact Awards Announcements, and the Monthly Management Newsletter, as well as all of OPEN MINDS education events.
Prior to her current position, Ms. Threnhauser worked with the Pennsylvania Office of Mental Health and Substance Abuse Services (OMHSAS), in the Bureau of Financial Operations. In that role, Ms. Threnhauser served as the liaison between the state government and local service providers and county administrators. She also analyzed and assessed the effects of fiscal regulation and policy on OMHSAS’ budget and assisted in the development and allocation of state community mental health funds and federal grants/appropriations.
Ms. Threnhauser earned her Master’s degree in Public Administration from Shippensburg University of Pennsylvania and her Bachelor’s degree in English from York College of Pennsylvania.
×Laurie Keenan McGarvey
Senior Consultant for Organization Effectiveness, Perelman School of Medicine, University of Pennsylvania
Laurie Keenan McGarvey is a well known practitioner in the fields of communication and organizational behavior. She serves as the Senior Consultant for Organization Effectiveness at the Perelman School of Medicine at the University of Pennsylvania. She also founded The McGarvey Group in order that she work with individuals and organizations to become the best version of themselves. This endeavor came as a result of over 15 years working within global organizations unable to become transparent and authentic. In that time she was able to impact individuals to let go of what they thought they should be and become who they were actually called to be. In addition to her executive coaching and leadership training programs, she also devotes time to raising funds for addiction and recovery with The Herren Project as a marathon runner.
She holds advanced degrees from Kent State University in Adult Learning, Organizational Behavior, and Communications. She is a certified professional coach and Master Trainer for Crucial Conversations and Influencer with VitalSmarts.
She is called to be a Keynote Speaker for the Society of Vascular Surgeons and the Association of Women Physicians.
Her joy can be easily found in her role as the “momager” to her two teenagers, Izzy and Jack.
×How Your EHR & IT Systems Can Optimize A Merger, Sales, Or Acquisition
Invitation-Only Lunch
Sponsored by Credible Behavioral Health Software
Credible’s Founder and CEO, Matthew M. Dorman, is a “reformed” investment banker and will share views and lessons learned from his investment banking years and his guidance of Credible from start-up to the 2nd largest Behavioral Software company in the U.S.
Lunch On Your Own
Networking
After The Merger: How To Ensure A Speedy Integration To Build One Efficient Organization
Breakout Session
In recent years, studies have shown mergers to have a high failure rate – sometimes failing as often as 50%-90% of the time. However, economies of scale and organizational size are an integral part of strategy for health and human service organizations. The question – how to develop a merger and acquisition implementation plan that makes your organizational strategy successful? In this crucial session, we will discuss how to overcome the challenges of creating a fully integrated and cohesive organization and hear from executives who will discuss both best practice and making that best practice work.
Ken Carr
Senior Associate, OPEN MINDS
Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center providing mental health and substance use inpatient, outpatient, community and support services in Ocala, Florida. In this position, Mr. Carr provided extensive financial management and revenue cycle realignment, including departmental reorganization, EHR billing implementation, cash management enhancement, and strategic financial analysis.
Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.
Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.
Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.
Craig Albers, RN, MSN, MBA
President & Chief Operation Officer, Mercy Health St. Charles Hospital
Craig began his career with Mercy Health as a registered nurse in the intensive care unit at St. Rita’s Medical Center in Lima in 1999. Craig’s first leadership role was as a house supervisor at St. Rita’s in 2001 and has progressively taken on additional responsibility as the clinical shift supervisor, clinical nurse manager, director of care coordination to the nursing administrator role at St. Rita’s prior to moving into an interim chief nursing officer position at Mercy Health – Defiance. From there, Craig took the director of patient care position at Mercy Health – St. Charles before accepting his most current role of chief nursing officer in 2014.
As chief nursing officer, Craig was responsible for executive leadership of all patient care services at Mercy Health – St. Charles Hospital and the alignment of the hospital and regional objectives with operational oversight for the 410 bed acute hospital.
Craig received his MBA and MSN from Wright State University and his BSN from Mount Carmel College of Nursing. He currently serves on the East Toledo YMCA and the Little Sisters of the Poor leadership boards. Craig holds memberships with the American College of Healthcare Executives, the Michigan Healthcare Executive Group Association and the American and Ohio Organizations of Nurse Executives.
Craig has many professional experiences ranging from serving as the commencement speaker for Wright State University in 2005, Lean leader training, presenting at the NANDA International, Nursing Interventions Classification, and Nursing Outcomes Classification Conference in 2006.
Craig had a co- publication in the International Journal of Nursing Terminologies and Classifications in March of 2006.
“With nearly 16 years of leadership within Mercy Health, I am pleased Craig has accepted the role of president for St. Charles,” Bob said. “Craig’s insight and clinical expertise will allow St. Charles to continue the momentum of meeting the growing, changing healthcare needs of the Oregon and surrounding communities.”
×Frank Baumann
Chief Operating Officer, BayMark
Frank Baumann has over 25 years experience in psychiatric and substance abuse services. Frank is currently the Chief Operating Officer for BayMark Health Services. BayMark Health Services specializes in the treatment of opioid addiction in adults providing medication-assisted treatment to more than 46,000 patients in recovery from opioid use disorder. The BayMark continuum of patient-focused services includes highly structured opioid treatment programs utilizing methadone or buprenorphine and office-based buprenorphine programs, both of which incorporate counseling as part of an individualized treatment plan; as well as, ambulatory withdrawal management services with naltrexone therapy, residential treatment and recovery support services. BayMark has grown to over 180 treatment locations primarily through mergers and acquisitions. Frank previously served as BayMark’s Vice President of Development. He also held key leadership roles with Horizon Health including President of Hospital Services, President of Contract Management Services and Senior Vice President of Operations. Prior to his term with Horizon Health, Frank spent several years with Mountain Crest Behavioral Healthcare System in Fort Collins, Colorado as CEO as well as Controller.
Gary D. Nettis, Jr.
Vice President, Corporate Development, Caregiver, Inc.
Gary is the Vice President of Corporate Development and leads the company’s M&A strategy and team. Gary has spent the last four years in a leadership position with a private equity firm focused on cultivating relationships with private business owners. He has also spent over a decade at PwC in various leadership positions. Gary received a Bachelor of Business Administration degree in accounting and business pre‐law as well as an M.B.A from Ohio University. He is a Certified Public Accountant (inactive).
×Leading In Times Of Uncertainty - Generals Lee & Longstreet At Pickett’s Charge: The High-Water Mark Of The Confederacy
Battlefield Tour
During this session, we will take a bus to the Gettysburg National Military Park, where licensed battlefield guide Terry Fox will lead a tour across the field where Pickett’s Charge took place. This session will include a review of Generals Lee and Longstreet’s relationship and decisionmaking styles and time for questions and discussion with our guide. To provide the proper context for this session, a handout including a brief introduction to Generals Lee and Longstreet and the Battle of Gettysburg will be made available to attendees. After we leave the battlefield, OPEN MINDS' Senior Associate, John Talbot will wrap up the session with a classroom discussion of the leadership lessons learned from the Pickett's Charge and the application of those lessons for today's health care executives.
Pickett’s Charge may be the most infamous incident at the Battle of Gettysburg. We will retrace the steps of General Robert E. Lee and General James Longstreet as they made the decisions that would ultimately determine not only the outcome of the Battle of Gettysburg, but possibly the ultimate outcome of the Civil War.
On the final day of the Battle of Gettysburg, the commander of the entire Confederate army, General Robert E. Lee found himself at odds with his trusted commander, General James Longstreet. General Lee lacked solid intelligence on the Union’s strength, size, and positional advantage; which led him to make the fateful decision to launch an infantry assault on the center of the Union line at Cemetery Ridge – despite the protests of General Longstreet. The assault required the Confederate troops to march nearly a mile over an open field and to climb over several fences under open fire from the Union line. This disastrous end to the battle resulted in a fifty percent casualty rate among the Confederate troops, and is seen as not only the decisive end to the Battle of Gettysburg, but also the turning point in the Civil War.
John F. Talbot, Ph.D.
Chief Strategy Officer, Jefferson Center for Mental Health, & Advisory Board Member, OPEN MINDS
John F. Talbot, Ph.D., Advisory Board Member, has more than 30 years of experience in all aspects of healthcare, including upper management, consultation, education, direct clinical work, and serving as the president of a non-profit board. Dr. Talbot has provided consultation, training and operational assistance to behavioral health providers, nonprofit organizations, and managed care organizations across the country. His areas of focus for consultation and training include strategic planning, the development of successful strategic alliances, board development, organizational reengineering, operations management, management and leadership development, and change management. He is currently Vice President of Integration Development at Jefferson Center for Mental Health in Denver, Colorado.
Prior to his current position, Dr. Talbot served as the President of a network of agencies providing care to children and families. The innovative work of Colorado Care Management received national recognition, including participation in a Federal IV-E waiver study that demonstrated measurable superior clinical outcomes. In his role with Colorado Care Management, Dr. Talbot also led the development of a coalition of Colorado business executives to address the issues of providing care to abused and neglected children, and the establishment of a nationwide purchasing cooperative for non-profits. Dr. Talbot’s previous experience included serving as the Director of the Master of Health Systems Program, and Associate Dean of University College at the University of Denver. He also held senior management positions at Mount Airy Psychiatric Center in Denver, Colorado.
Dr. Talbot has been a featured speaker at a number of national and state venues including the National Council Community Behavioral Health, Mental Health Corporations of America, the American Association of Residential Treatment Centers, the Medical Group Management Association, the Colorado Behavioral Health Council, the Mental Health Council of Arkansas, the New Jersey Association of Mental Health Agencies, and the Florida Behavioral Health Council.
Dr. Talbot is the former publisher and editor of Today’s Healthcare Manager, a newsletter focusing on leadership and management skills for healthcare managers, and has written numerous articles, manuals, and book chapters. His volunteer work includes serving as the President of the Board of Human Services Inc. in Colorado.
×Terry G. Fox
Licensed Battlefield Guide, Gettysburg
Terry Fox is a sixth-generation resident of Gettysburg, Pennsylvania, and a battlefield guide emeritus with Gettysburg National Military Park. He taught American History in the public schools for 33 years, serving as department head and as a member of the Carnegie Foundation for teaching American History. Since his retirement he has taught as an adjunct professor at Gettysburg College and at the Johns Hopkins University School of Education. He has presented leadership seminars for U.S. Air Force chief master sergeants as well as employees of the U.S. Secret Service, Drug Enforcement Administration, and Immigration and Customs Enforcement, in addition to teaching in Johns Hopkins’ Police Executive Leadership program. He earned his undergraduate and graduate degrees from Shippensburg College.
×Leadership Lesson #1 - Don't Be Surprised!
Keynote Address
In our current environment, the payer focus is on integration and on reducing the spend on the super-utilizer population by increasing integrated models of care coordination across medical, behavioral, pharmacy, and social support systems. The focus of integrated care coordination is aimed at achieving less acute care services and more home-based services. And this push is paving the way for both value-based reimbursement and the broader use of new technology. In this closing session, OPEN MINDS Chief Executive Officer Monica E. Oss will discuss the essential ingredients to good leadership and review the key responsibilities of executive teams in a market filled with change and challenges.
Monica E. Oss
Chief Executive Officer, OPEN MINDS
Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.
×The 2018 OPEN MINDS Mergers, Acquisitions, & Affiliations Summit: Networking Reception
Networking
Join us for the only mergers and acquisition networking event for the complex consumer market. Before we kick-off the first annual OPEN MINDS Mergers, Acquisitions, & Affiliations Summit on Friday, join us for a night of networking with non-profit executives working with complex consumers, large organizations looking to build new collaborations with non-profit provider organizations, and our team of experienced faculty.
The 2018 OPEN MINDS Mergers, Acquisitions, & Affiliations Summit: Best Practices For Non-Profit Health & Human Service Organizations – A Centerstone & OPEN MINDS Collaboration
Executive Summit
Giving executives the strategies and tools they need to overcome the challenges of making mergers and acquisitions work – selecting the right organizations, the M&A process, developing governance and management structures for a newly-merged organization, and the challenges of managing a bigger and more diverse organization.
Mergers and acquisitions are becoming more common in the health and human service space. There was a 13% increase in M&A from 2016 to 2017, and we are expecting 2018 to surpass that number as more healthcare executives identify M&A as their primary growth strategy.
With this strategy taking hold and growing in popularity, there is an increased need among leaders and executives to navigate the process. That is why we developed the Mergers, Acquisitions & Affiliations Summit. This summit will be the go-to event for leaders in need of strategies, guidance and tools to be successful.
7:30 am – 8:00 am
Registration
8:00 am – 8:45 am
Merger, Acquisition, & Affiliations (MA&A) Activity In The Health & Human Service Space - A Look At The Trends
Organizations in the health and human service space are growing larger – by mergers, acquisitions, affiliations, joint operating agreements, and many other tactical approaches. The drivers are many – from a focus on value to a more competitive landscape. In this session, get an overview of drivers of this change – and the view from the ground. This session will include:
- An overview of merger, acquisition, and affiliation activity in the health and human service space
- The changing competitive landscape in health and human services
- The effects of affiliation activity on non-profit provider organization strategy
David C. Guth, Jr., Chief Executive Officer, Centerstone
Monica E. Oss, Chief Executive Officer, OPEN MINDS
8:45 am – 10:00 am
The Challenges (& Opportunities) Of Non-Profit Affiliations: The Centerstone Case Study
Explore how one organization successfully approaches the model for a multi-state affiliation structure and the process of leveraging scale for opportunities and capabilities.
David C. Guth, Jr., Chief Executive Officer, Centerstone
John Markley, MBA, Chief Executive Officer, Centerstone Illinois
Wayne Easterwood, Chief Information Officer, Centerstone
Debbie Cagle, Chief Marketing Officer, Centerstone
Steve Holman, Chief Financial Officer, Centerstone
10:00 am – 10:15 am
Break
10:15 am – 11:30
Finding The Right Organization For Your Merger, Acquisition Or Affiliation
The pace of mergers, acquisitions, and affiliations among health and human service organizations has quickened over the past few years. There are many drivers of these combinations - growth, scale, and diversification to name a few. But how to find the ‘right’ organization? This panel is going to share their best practices in identifying (and courting) prospective organizational partners.
Monica E. Oss, Chief Executive Officer, OPEN MINDS
Craig Albers, RN, MSN, MBA, President & Chief Operation Officer, Mercy Health St. Charles Hospital
Frank Baumann, Chief Operating Officer, BayMark
11:30 am – 12:30 pm
Lunch
12:30 pm – 1:45 pm
The MA&A Evaluation Process – Due Diligence, Financial Projections, & Valuation
When the executives of two organizations agree that a merger, acquisition, or affiliation is a good strategic fit, what is the process to go from concept to final decision? This session will focus on the process of going from concept to agreement – looking at due diligence, financial projections, and valuation.
David C. Guth, Jr., Chief Executive Officer, Centerstone
Jonathan G. Morphett, Managing Director, Head of Investment Banking, Avondale Partners, LLC
Amanda Verner Thompson, Senior Vice President, Raymond James Healthcare Finance
1:45 pm – 2:45 pm
Making The MA&A Happen – Negotiation, Contracts, Closing, & MA&A Implementation Planning
Taking a merger, acquisition, or affiliation from concept to reality is a complicated lift. There are many steps from confirming that the combination would work to combining two organizations. The best practices in going from decision to merged organizations is the focus of our panel.
Monica E. Oss, Chief Executive Officer, OPEN MINDS
Gary D. Nettis, Jr., Vice President, Corporate Development, Caregiver, Inc.
Vasanta B. Pundarika, Senior Vice President, Raymond James Healthcare
2:45 pm – 3:00 pm
The Future Of Non-Profit MA&A: The Future View
No issue is more top-of-mind for executives of health and human service organizations than figuring out the strategic implications of the unstoppable flow of mergers and acquisitions announcements. Every day there is a new headline announcing a new partnership, leaving executives to consider their market position and how to build new strategies for sustainability and competitive advantage. In this closing session, industry thought leaders David Guth and Monica Oss will discuss the state of M&A in the health and human service market and their perspective on the future challenges for non-profit organizations that service complex consumers.
David C. Guth, Jr., Chief Executive Officer, Centerstone
Monica E. Oss, Chief Executive Officer, OPEN MINDS
How To Develop A Strategic Plan: An OPEN MINDS Executive Seminar On Best Practices In Strategy, Portfolio Management, & Scenario-Based Planning
Executive Seminar
In the current health and human service market, executives face their fair share of uncertainty. This leads many executive teams to either avoid or reluctantly initiate any major strategic initiatives that require long-term commitments. Unfortunately, “waiting for the dust to settle,” so to speak, isn’t a wise management choice. Regardless of the specifics of what lies ahead in the market, there are future developments that are likely and need to be addressed in the planning process. A successful strategic planning process will provide your organization with a roadmap – not only for developing plans in uncertain times, but also for putting those plans into action and evaluating their success. In this crucial seminar, we will discuss best practices in strategic plan development and the keys to success in strategic plan implementation.
Joseph P. Naughton-Travers, EdM
Senior Associate, OPEN MINDS
Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
×