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The OPEN MINDS Care Innovation Summit

Learn from the innovators! During the OPEN MINDS Care Innovation Summit, you will get an overview of the trends driving innovation in the health and human service market, a review of the OPEN MINDS strategic framework for launching sustainable treatment programs, and a deep dive of cutting-edge new clinical programs to ensure that consumers have access to the right services and supports at the right time, through case study presentations.

In an increasingly competitive health and human service market, success goes to the organizations with cutting-edge programs that leverage new technologies to deliver a better consumer experience and better value. Spend a day to meet the executives who have ‘been there and done that’ – developing next generation programming for consumer engagement, social determinants, remote monitoring, consumer employment, and care coordination. Let this year’s 2022 OPEN MINDS Care Innovation Summit be your springboard to innovation!

7:30 a.m. – 8:30 a.m. Executive Networking Breakfast & Registration

8:30 a.m – 9:00 a.m. Welcome & Opening

Paul Duck, Senior Associate, OPEN MINDS

9:00 a.m. – 10:00 a.m. Keynote: The Behavioral Health Epidemic – How Banner University Health Plans Is Driving Innovation Through Integrated Care, SDOH & Technology

Banner Health Plan is innovating in numerous areas, but one approach that has been especially successful is addressing basic human needs first, before anything else. By offering individuals housing and food first, Banner is then able to pivot further by connecting them to services and care. Through their partnerships with community-based providers, they are able to engage members in their care and connect them to medical and behavioral health services for further utilization. They have been collecting data regarding these initiatives, and now by leveraging technology, community partnerships, and collaboration with case management they are poised to expand their program further. Hear from our keynote speaker as she explains how Banner put these measures into place, and how they plan to continue to expand in order to help meet the needs of complex consumers and engage them in their care.

Sandra Stein, M.D., Chief Medical Officer, Banner University Health Plans

10:15 a.m. – 11:15 a.m. 1984 Has Come & Gone: The Advantages & Drawbacks Of Remote Monitoring

With the shift in service delivery systems, providing care in the home comes the need for remote monitoring capabilities (either by a 3rd party or self-monitoring). Remote monitoring technology products can record and track consumers outside of the clinical setting to help improve access to care, while decreasing overall costs and increasing compliance and engagement in care. Remote monitoring systems are useful for detecting issues earlier and overcoming transportation and other barriers to care. With advancements being made in monitoring consumers with both physical and behavioral health conditions, this session will focus on the:

  • Experience of an organization who has adopted remote monitoring systems, and how this has improved overall care for consumers with complex conditions
  • Advancements in remote monitoring and the benefits and challenges of incorporating and sustaining remote monitoring systems
  • Implications that remote monitoring has on the field of health and human services, and how this affects your organization           

C. Lynn Mason, President & Chief Executive Officer, Broadstep

Carol Clayton, Ph.D., Senior Associate, OPEN MINDS

11:30 a.m. – 12:30 p.m. You Can Lead A Horse To Water, But Will They Drink? Innovations In Consumer Engagement

Consumer engagement is key for achieving successful outcomes and value-based contract metrics. Consumers engaged in care not only experience better health outcomes but are less likely to wind up in expensive emergency care settings and use fewer resources overall. Consumers not in engaged in their health care are twice as likely to delay medical care, and three times as likely to have an unmet medical need. So, where does the health and human services landscape currently stand regarding consumer engagement? And where do our industry leaders see consumer engagement going for management of chronic conditions and behavioral health needs? What innovations surround consumer engagement? Join us as we uncover:

  • The current and future landscape of consumer engagement strategies and tools, and how the redesign of system processes must occur to incorporate them
  • How specialty provider organizations have built consumer engagement into their overall strategy and incorporated these initiatives into their practice
  • Examples of how provider organizations improved consumer engagement and the outcomes that have followed

Cory Storch, President & CEO, Bridgeway Behavioral Health Services

Deanne Cornette, Senior Associate, OPEN MINDS

12:45 p.m. – 2:00 p.m. Turning Artificial Intelligence Into Actionable Intelligence

Sponsored by NextGen

Please join us for a Lunch and Learn Knowledge Partner Session and presentation of a Care Innovation Award by our sponsor to COPA Health ( an Arizona based provider dedicated to changing the lives of those with developmental, intellectual or behavioral challenges. There is a great deal of data available to healthcare providers, but without good data management, it is often hard to use. For example, claims data might have a lag of up to 6 months, data from HIEs may need to be transformed before using, data from assessments may have multiple meanings, etc. Dr. Franczak will take us through how he and his organization are moving external/digital or artificial sourced data into assisted intelligence and finally into actionable intelligence.

Javier Favela, Vice President of Solutions, Behavioral Health, NextGen Healthcare

Dr. Michael Franczak, Director of Population Health, COPA Health

Sharon Hicks, Senior Associate, OPEN MINDS

2:00 p.m. – 3:00 p.m. Reframing The Definition Of Healthcare To Include Consumer Employment Programs

There are many aspects of employment that can affect one’s overall health. Things like job security, health insurance, paid sick leave, and parental leave, all have a direct effect on health and wellness. What role should health plans and service provider organizations have in assistance with employment for their members/consumers? An example include health plans paying for workforce and employment initiatives that help improve access and education and resources toward pursuing gainful employment. Join us as we talk with organizations that have created or are involved with workforce and employment development programs for consumers. In this session, we will discuss:

  • Employment as a social determinant of health
  • Innovative program design for employment pathways and access to employment resources
  • Examples of how addressing employment as health care is a necessary component of health plan benefits

Dan Lavallee, Director, Program Development, UPMC

Deanne Cornette, Senior Associate, OPEN MINDS

3:15 p.m. – 4:15 p.m. Who Is Doing What, Where, And How? Exemplary Care Coordination Models

Care coordination is a blanket term that many use to stress the importance of communication between care system entities, providers, and settings. But who is doing it well? What does it mean for your organization, and how can specialty provider organizations navigate their place within a largely fragmented system? Value-based models certainly emphasize the importance of care coordination. With the push towards home-based support services, and the confluence of staffing shortages, who then takes “control” of ensuring that care coordination is happening? Should your organization become a case management entity or partner with one? Who should direct the care of the individual—the primary care physician, the behavioral health provider, or consumers themselves? Expect to learn:

  • The role technology plays within care coordination
  • Methodologies to incorporate a care coordination strategy into your organization
  • The newest care coordination models and trends, and what the future holds

Melissa Hall, Chief Operations Officer & Executive Vice President – Behavioral Health, Monarch

Nicole Bryl, Chief Executive Officer, Children’s Health Home of Upstate New York

Carol Clayton, Ph.D., Senior Associate, OPEN MINDS