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9:45 am - 11:00 am ET

Thought Leader Forum: Peter Anderson, M.D., President, Team Care Medicine & Co-Author of Lost & Found: A Consumer’s Guide to Healthcare

Classroom Workshop

As a follow-up to this morning’s keynote presentation, Dr. Peter Anderson will be available to answer attendee questions and continue to share an insider’s perspective on optimizing the consumer experience in primary and specialty care.


11:15 am - 12:30 pm ET

What Every Executive Needs To Know About Tech Management

Knowledge Partner

Sponsored By Credible Behavioral Health Software

It’s not just about numbers and people, it’s also about Technology!
C-Level Executives are charged with steering agencies in challenging times and growing agencies in order to thrive in an increasingly complex market.  One often undervalued strategic weapon is technology. Whether underutilized today due to a lack of understanding, complexity or cost, technology stands alone as one of the most potent strategic weapons. Containing the power to a) significantly increase revenues while decreasing costs b) separate an Agency from its known and unknown competition and/or c) thoroughly sink an agency in the muck and mire of failed promises, outdated solutions and costly mistakes.  Technology doesn’t have to be a mystery, a gamble, or an unknown item operating in a magical black box.
This session will simplify Tech Management, technical terms, and tech strategies. Beginning with a clear definition of key terms, a seasoned tech executive with over 30 years of business experience and a track record that has attracted a $30 million investment from Goldman Sachs, will share his insights on Tech Management.


2:00 pm - 3:15 pm ET

Creating A Data Driven Organization: A CEO & Executive Team Primer

Knowledge Partner

Sponsored By Core Solutions, Inc.

For health and human service organizations, your greatest assets can be found by identifying the areas that impact your success. Now more than ever, value-based purchasing has caused assets such as clinical, finance, operations and community, to be more contingent upon each other than ever – making it important to measure and improve upon their individual metrics. In this essential executive session, we will explore the importance of data to a successful organization, the operational processes you must have in place to utilize your data to its full advantage and how to build your company’s culture around your data.


9:45 am - 11:00 am ET

Thought Leader Forum: Suzanne F. Clifford, Senior Vice President of Integrated Primary Care, Community Health Network

Classroom Workshop

As a follow-up to this morning’s keynote presentation, Suzanne Clifford will be available to answer attendee questions and continue to share an insider’s perspective on collaborating with outside organizations, working together internally to be better positioned for sustainability, and successfully transforming a delivery system.


11:15 am - 1:30 pm ET

Shaping The Future Of Technology For Behavioral Healthcare Providers: An Executive Focus Group Discussion

Knowledge Partner

Sponsored By Qualifacts Systems, Inc.

This session is "By Invitation Only"   Lunch will be provided during this session.

Attendees at this unique facilitated session will discuss the key market and industry challenges driving change today, ideate and examine the priorities, essential elements and capabilities participants need to transform their behavioral health businesses and thrive in the future. This event will be led by OPEN MINDS team members, Monica E. Oss, Chief Executive Officer, and Ken Carr, Senior Associate, as well as Qualifacts executives, Jeff Silverman, Chief Sales & Marketing Officer and Gregg Boyle, Chief Product Officer.

Jeff Silverman

Jeff Silverman is Qualifact’s Chief Sales & Marketing Officer leading all aspects of our go-to-market efforts for our CareLogic platform.
Jeff brings over 25 years of healthcare experience, including expertise in healthcare software technology and a track record of setting growth-oriented strategies and developing high performing, customer oriented sales operations with multiple healthcare companies. Previous to joining Qualifacts, Jeff was the SVP of Provider Sales for Change Healthcare, a leading provider of revenue and payment cycle management.  At Change Healthcare, Jeff led a sales teams of over 80 individuals, supporting all product lines within the Provider Services portfolio of solutions, including both the technology and services sales teams.
Prior to Change Healthcare, Jeff was the Chief Sales and Marketing Officer at Sandata Technologies, a leading provider of technology solutions for the Home Care marketplace. Under his leadership, Sandata achieved record sales growth, expanding their focus to not only work with the provider community, but also to focus on State Medicaid agencies and Medicaid Managed Care organizations.


2:00 pm - 3:15 pm ET

Building A High Performance Culture In A High-Growth Organization

Knowledge Partner

Sponsored by Relias Learning

Join us for a look at the challenges and best practices in building and maintaining corporate culture in a high growth company with multiple acquisitions.  Mike Mutka, Chief Strategy Officer at Relias Learning, will discuss the key challenges faced by Relias during periods of high growth, the strategic organizational plan that was developed, and the tools and processes used to build a healthy and sustainable high growth company.


8:30 am - 9:30 am ET

Leadership In A Time Of System Transformation: Using Advocacy To Change The System For Consumers

Plenary Address

Many will undoubtedly remember the 2013 death of the son of Senator Creigh Deeds, who was unable to secure a hospital bed in a psychiatric ward for his son during a mental health crisis. This unfortunate incident brought to light the many problems facing the mental health care system in the Commonwealth of Virginia – and furthered the deep commitment that Charles (Chuck) Hall, the recently retired Executive Director of the Hampton Newport News Community Service Board, had to helping revamp the entire system of care in Virginia. Today, Mr. Hall works as a volunteer advocate with a joint mental health task force, pushing legislators, elected officials and state and local healthcare workers to work together to fix the broken system. In this inspiring discussion session, Mr. Hall will discuss his work in the state of Virginia and where system advocacy fits into the leadership role for executives.


9:45 am - 11:00 am ET

Do You Have The Reporting Capabilities You Need To Succeed? How To Manage Performance In Times Of Transition

Classroom Workshop

Today’s health and human service organizations have a lot of relatively inexpensive data available from a lot of sources – including electronic health record (EHR) data, customer relationship management (CRM) data, financial data, human resources (HR) data, consumer health risk appraisals, and remote monitoring data. In addition, there are many relatively inexpensive tools for analyzing that data. But all the data and all the tools don’t mean anything if executive teams can’t find a way to incorporate the data into the management of their organization in a meaningful way. In this workshop, we’ll explore the data and analytics that your organization needs to maximize performance and discuss the keys to metrics-based management.

Joseph P. Naughton-Travers, EdM

Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.