Speakers & Faculty


Matthew M. Dorman

Co-Founder & CEO, Credible Behavioral Health Software

Bio coming soon

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Chris Norton, MSW

Director of Crisis Intervention and Youth & Family Support Services, Chestnut Health Systems

Chris Norton, MSW

Director of Crisis Intervention and Youth & Family Support Services, Chestnut Health Systems

Chris Norton is the Director of Crisis Intervention and Youth & Family Support Services for Chestnut Health Systems. She has worked in the mental health field for 35 years. She has a master’s degree in social work.

Chris is the chair on several Trauma Informed Care (TIC) committees and has experience in training staff in wellness initiatives, recovery oriented services, motivational interviewing, and crisis intervention. She oversees a grant from SAMSHA for Youth Mental Health First Aid and is a certified trainer. Other areas of interest include reflective supervision, integrated health services, program development, promoting safe and secure environments of care; and staff engagement activities. ×

Kristi Daugherty

Chief Executive Officer, Emergence Health Network

Kristi Daugherty, CEO for Emergence Health Network, has over fifteen years of experience in the behavioral health arena.  As chief executive for El Paso County’s Mental Health/Intellectual Disabilities Authority for El Paso County, Ms. Daugherty is responsible for all clinical and oversight services delegated through performance contracts with Texas Health & Human Services.

Previously, Ms. Daugherty served as Chief Clinical Officer for Emergence and as Director for Sun City Behavioral Health Care, Emergence’s non-profit subsidiary.  She also has extensive experience in the private behavioral health sector, serving as Director of Clinical Services University Behavioral Health in El Paso and Director of Outpatient Services Mesilla Valley Hospital in Las Cruces, New Mexico.

Ms. Daugherty is a Licensed Clinical Social Worker in the State of Texas and a Licensed Independent Social Worker in the State of New Mexico.  She has a Master’s Degree in Social Work from New Mexico State University and is a graduate of the Executive MBA Program at the University of Texas at El Paso.

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Regina Widdows

President & CEO, SERV Behavioral Health Systems, Inc.

Regina Widdows

President & CEO, SERV Behavioral Health Systems, Inc.

Regina Widdows, brings over 25 years of results-driven healthcare management experience to her current position as President & CEO for SERV Behavioral Health System (SBHS) in Ewing, New Jersey.  In her role at SBHS Ms. Widdows retains operational and administrative oversight of the parent organization which operates four not for profit divisions, developmental/intellectual disabilities, behavioral health, properties & management company, and the SERV Foundation.

Ms. Widdows is known as a versatile, resourceful and results-driven healthcare management professional.  She is skilled at leading cross-functional teams and planning and executing strategic business initiatives and strategies that result in successful business and financial outcomes.  She is known for her extensive experience fostering a culture of collaboration and innovation within and between special-needs consumers, behavioral health constituents, the provider communities and their staff teams.

Before joining SERV in 2016, Ms. Widdows was Senior Vice President of Program and Clinical Operations at Bancroft, a behavioral health organization with sites in New Jersey, Pennsylvania and Delaware. She previously held executive positions in hospital systems in Pennsylvania, including Haven Behavioral Hospital of Eastern Pennsylvania and Brandywine Hospital, and was Associate Executive Director of Lenape Valley Foundation in Doylestown, Pennsylvania.

Accompanying her past experience Ms. Widdows remains greatly involved in professional organizations.  She currently serves on the Board of Directors for the New Jersey Association of Community Providers

Ms. Widdows received her master’s degree in clinical psychology from West Chester University, West Chester, Pennsylvania; and a bachelor’s degree in psychology from Temple University, Philadelphia, Pennsylvania ×

Allen Brown, MSSW

Chief Executive Officer, Adult & Child Health

Allen Brown, MSSW, is CEO of Adult and Child Health in Indianapolis, a nonprofit agency employing 700 staff central Indiana. Organized as a certified community mental health center and licensed child placement agency, Adult and Child is expanding to integrate primary and behavioral care through FQHC Look Alike community health clinics.  Accredited by the Joint Commission, Adult and Child’s programs for the underserved include behavioral health, primary care, child welfare, supportive housing, and supportive employment.  Prior to joining Adult and Child in 2014, Allen held managed care and community mental health leadership positions in Texas, Colorado, and Georgia. ×

Joan Hartman

Vice President of Behavioral Health, Chestnut Health Services

Joan Hartman

Vice President of Behavioral Health, Chestnut Health Services

Bio coming soon

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Vera Sonsone

President & Chief Executive Officer, CPC Behavioral Healthcare

Vera Sonsone

President & Chief Executive Officer, CPC Behavioral Healthcare

Vera Sansone serves as the President and CEO of CPC Behavioral Healthcare. She is responsible for the overall strategic direction and operational performance of the Agency. Vera was named the Agency’s President and CEO after years of supervisory and managerial roles including Chief Operating Officer. Vera is a Licensed Clinical Social Worker. Prior to coming to CPC, Vera held numerous administrative and clinical roles in New York State Psychiatric facilities. ×

Victor Topo

President & Chief Executive Officer, Center For Life Management

Victor Topo

President & Chief Executive Officer, Center For Life Management

Vic Topo, M.S.W., is currently the President/CEO of the Center for Life Management, the largest provider of behavioral health services in its region of Southern New Hampshire.  In his fourteen year tenure there, Vic has led his board and staff by placing high importance on growing services and revenues with added focus on innovation and technology.  Under his leadership, a new state of the art facility was built in 2007 and was featured in the Facility Design Showcase of Behavioral Health Care Magazine in 2007 and then again in a special issue in 2009. An onsite pharmacy was also installed at the new facility.  Early in his tenure at CLM, Vic provided leadership for the development of an Electronic Health Record (webAISCE) that has evolved to include e-prescribing, EHR Incentives(PQRS) and progressive mobile solutions. In 2010, as part of highlighting the importance of bringing in the newest treatment technology, under Vic’s leadership CLM became the first free standing CMHC in the nation to offer Transcranial Magnetic Stimulation (TMS) to adults with Major Depressive Disorder.

Prior to coming to CLM, Vic served as the CEO of Pathways, a community mental health agency in Mentor, Ohio, for eleven years. His signature accomplishment there was to create the county’s first 24/7 mobile crisis program for the severely mentally ill.   His thirty year experience began with providing direct service to severely mentally ill clients prior to his ascension into supervisory and senior executive leadership.

Vic is a graduate of Siena College in upstate New York and completed his Masters in Social Work at West Virginia University.  He has served on numerous boards in his career, including United Way, local Chambers of Commerce, Behavioral Health Network, among others. ×

John Sheehan

President and CEO, Harbor Behavioral Health

John M. Sheehan currently serves as President/CEO for Harbor since August, 2013. Prior to joining Harbor he was a consultant for All Tier Health Care Consulting (2011-2013) working on health care integration projects for various organizations around the country. Mr. Sheehan served as Vice President of Behavioral Health Services for BayCare Health System (Clearwater, FL) from 2001 - 2011. In his position at BayCare, he reported to the System President and oversaw community and hospital based behavioral health operations which included 250 inpatient beds and 43 outpatient treatment sites covering 5 counties in west central Florida. Mr. Sheehan was responsible for the administration of programs with annual revenues of approximately $75 million and 800+ employees. John also has experience in being the Director of Case Management (Assertive Community Treatment) and as a federal grant writer.

Mr. Sheehan received his undergraduate degree from Florida State University and his Masters in Business Administration from the University of Phoenix. John holds a certification as a Six Sigma Green Belt and is an American College of Healthcare Executives Fellow.

John has over 20 years’ experience in the health and human services arena and has refined his knowledge, skills and abilities in the areas of defining and measuring clinical excellence, strategic planning, growth, operational performance and human resources management.

As the current President/Chief Executive Officer of Harbor, Mr. Sheehan has grown the company through a merger with Behavioral Connections of Wood County, expanding services to cover Lucas, Defiance, and Wood counties. His leadership has helped Harbor form a Joint Operating Company with ProMedica Health System in order to enhance care through a more integrated, coordinated healthcare model and meet growing community mental health needs. Mr. Sheehan is married to Bethany, they have three children Hannah, Jack and Gabrielle and grandchildren Lilly and Wyatt. ×

Joseph Niedzwiedski, CPA

Chief Financial Officer, North Central Mental Health Services

Bio coming soon

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Ronald Morton, MPA, CBHE

Vice President, The Meyers Group

Bio coming soon

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David Wawrzynek, MS, MBA

Chief Financial Officer, Spectrum Human Services

David E. Wawrzynek MS, MBA is Senior Vice President for Finance and Chief Financial Officer at Spectrum Health and Human Services which is a private, non-profit community behavioral health organization, recognized as one of the most effective behavioral healthcare providers in Western New York. David has more than 37 years’ experience in public behavioral health and in his career has worked as a Substance Abuse Counselor, Mental Health Clinician/Supervisor, Clinical Program Director and Executive Management CFO.  David has joined his clinical training and experience with his business/financial training and experience to bring a unique perspective and set of skills to the efficient and effective management of behavioral health services. In recent years David has been concentrating on the development of analytic modeling tools, communication platforms, and knowledge management supports to transform raw data into meaningful information to enable more effective strategic and operational insights and decision-making. ×

Pamela Mattel

Chief Operating Officer, Acacia Network

Pamela Mattel, LCSW, Executive Vice President/Chief Operating Officer, has been working for not for profits for over 30 years. Ms. Mattel graduated from Columbia University with a Master’s in Social Work and holds certificates in several post-graduate programs.

Ms. Mattel oversees the Acacia Health Neighborhood, a comprehensive integrated continuum of care including 7 Community Health Centers, 32 behavioral healthcare outpatient and residential treatment programs, a Medicaid certified health home, a skilled nursing facility for people living with HIV/AIDS, 7 senior centers, numerous federal, state and local grants, licensed day care, academic enrichment and after school programming, workforce development, and transitional and supportive housing encompassing over 3,000 housing units.

Ms. Mattel is steadfastly focused on ensuring the triple aim of quality care, exceptional patient experience at a lower cost through triple integration of primary care, behavioral health care and housing for vulnerable communities. This is, in part, accomplished through implementation of evidenced based protocols, staff ownership, community engagement, and solid collaborative relationships with cross sector partners. She has led several initiatives receiving national attention related to increased access and integrated behavioral and primary healthcare. She was an active participant on the New York State Medicaid Redesign Health Disparities, and Social Determinants of Health Subcommittees which propose numerous recommendations many already approved and enacted by the legislature. Ms. Mattel has been leading Acacia Network in the NYS Healthcare Transformation effort inclusive of the Medicaid Health Home and Delivery System Reform Incentive Payment System in strong partnership with the Bronx Partners for Healthy Communities. This foundational work has created positive opportunities to actively participate in value based performance initiatives.

Ms. Mattel is actively involved with local, state and federal agencies and their leaders and has enabled Acacia Network to become known as the “can do” organization ready, able, and willing to bring high quality care to vulnerable communities.

She has taught at Hunter College and York College in New York City, and was an adjunct professor and faculty liaison for Adelphi University's School of Social Work Master's Program. ×

Nina Marshall, MSW

Senior Director, Policy and Practice Improvement, National Council for Behavioral Health

Nina Marshall, MSW

Senior Director, Policy and Practice Improvement, National Council for Behavioral Health

Nina S. Marshall, MSW, has experience with behavioral health care services and their financing on a national, state, and community level. In her current position, Ms. Marshall is Senior Director of Policy and Practice Improvement for the National Council for Behavioral Health, where she oversees both the Care Transitions Network for People with Serious Mental Illness, a CMS-funded initiative to reduce all-cause re-hospitalization rates for people with serious mental illness and support organizations to transition into value-based payment arrangements, and the Center for Behavioral Health Financing Reform and Innovation, a SAMHSA-funded contract to prepare stakeholders to understand and implement financing innovations that expand access to and enhance the quality of behavioral health services. In her time at the National Council, Ms. Marshall has led policy and technical assistance activities on integrating primary care and behavioral health services, Certified Community Behavioral Health Clinics, and public health care financing for behavioral health services. She also directed the Geriatric Technical Assistance Center, which is funded by the New York State Office of Mental Health to assist health care organizations with designing and implementing sustainable models of integrated health care for older adults.

Her prior experience includes child health benefit design and policy analysis for the District of Columbia's Medicaid program, with a focus on behavioral health care and services for children with developmental disabilities. Ms. Marshall also directed the advocacy and social justice agenda for So Others Might Eat, a job training, housing, and health care organization for people experiencing homelessness. ×

Richard Louis, III

Advisory Board Member, OPEN MINDS

Richard Louis, III brings extensive experience in both public and for-profit behavioral healthcare administration and business development to the OPEN MINDS team. He has a long history of successful development and launch of groundbreaking new program initiatives resulting in new business and revenue growth. Mr. Louis is currently the Senior Vice President of Business Development and Managed Care Operations at ANKA Behavioral Health, Inc. and recently served as Vice President of Health Integration and Behavioral Health Services for Healthcare Innovators, LLC (HI).

Prior to his position with HI, Mr. Louis was the Executive Director of Strategic Development and Planning at Pathways – Molina Healthcare, a national for-profit behavioral healthcare company based in Fredricksburg, Virginia, and operating in 23 states. In this role, Mr. Louis to improve the behavioral healthcare program through the development of an integrated behavioral health treatment strategy that included in-community care management and coordinated care services to reduce hospital re admissions for severely mentally ill clients in county mental health systems, health plans, MCOs and medical groups.

Mr. Louis also served in various positions for College Health Enterprises (CHE) most notably serving as Vice President of Government Operations and later as Regional Director for CHE Senior Psychological Services. CHE is a for-profit behavioral healthcare organization that provides behavioral health treatment services in long-term care settings. While serving as Vice President of Government Operations, he created the first public sector division for CHE by establishing new service lines, contracts and new profit/revenue streams for this for-profit organization. Over a 10 year period, his responsibilities included the development of new and innovative programs/contracts, and direct management oversight of specialty behavioral health programs for a variety of public sector payers and venues. Mr. Louis then moved into his Regional Director role, where he developed and managed the first field-based behavioral health coordinated care program under contract with a national health plan serving members throughout Southern California; as well as the development and implementation telehealth therapy services for long-term care facilities in rural parts of targeted states.

In addition, Mr. Louis has served in a number of leadership roles with several organizations in the community including: the California Hospital Association – Center for Behavioral Health, Advisory Board; the Board of Directors of the Forensic Mental Health Association of California, College Hospitals, and Intercommunity Child Guidance Center of Whittier. He is in his 29th year as a reserve police officer (volunteer) with the City of Monterey Park Police Department in East Los Angeles, currently holding the rank of Captain; and former Police Commissioner – City of Claremont Police Department, in Los Angeles County.

Mr. Louis graduated with a Bachelor of Arts in psychology from Whittier College and is a Police Academy Graduate from Rio Hondo College in Whittier, California.

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Leon Boyko, MBA, LCSW

Advisory Board Member, OPEN MINDS

Leon Boyko, MBA, LCSW has over 15 years of extensive experience at both state- and privately-run organizations in the medical, psychiatric, substance abuse, correctional, and forensic health care industries. Throughout his career, Mr. Boyko has gained experience spanning all levels of service from direct care to clinical social work, giving him a unique understanding of the field incorporating the financial and operational aspects of healthcare, as well as the legal and regulatory standards, and individual medical, mental, and behavioral needs of diverse client populations.

Mr. Boyko currently serves as both the Chief of Crisis & Recovery Services Officer and the Chief Administrative Officer for Recovery Innovations (RI) International, formerly Recovery Innovations, based in Phoenix, Arizona. As Chief Crisis & Recovery Services Officer, Mr. Boyko leads RI’s Crisis Services, the company’s fastest growing area, with new programs in Arizona, California, Delaware, North Carolina, Texas, and Washington.

Prior to joining RI, Mr. Boyko served as the Chief Clinical Officer at Crisis Response Network, where he was responsible for the entire Tempe, Arizona call center and network clinical operations. This included four network provider organizations across Maricopa County.

Formerly, Mr. Boyko was the National Clinical Director for the Community Health Services Division at Correctional Healthcare Companies (CHC). As the Clinical Director, Mr. Boyko was responsible for facility licensing, creation of new policies and procedures, and hiring of new management staff for all clinical operations in the division. During this time, he improved manager accountability and performance, updated and created a new multi-axel psychosocial assessment, and successfully licensed and opened CHC’s first Florida outpatient office.

Mr. Boyko’s experience also includes several years at Phoenix-based, Valle del Sol, first as the Director of Adult Services and then as Vice President of Business & Program Development. As the Director of Adult Services, he successfully oversaw all aspects of clinical and administrative operations for two outpatient behavioral health clinics. Subsequently he eliminated $150,000 in costs, increased department revenue 33%, and utilized his in-depth knowledge of regulatory standards to avoid thousands of dollars in legal fees by identifying and advising company officers on potential legal risks. After two years in this role, Mr. Boyko became the Vice President of Business & Program Development where he designed and updated the agency’s strategic plan, implemented and supervised new, integrated primary care and behavioral health clinics, and successfully obtained over $5 million in additional funding.

Mr. Boyko received his Master of Business Administration from the University of Phoenix and his Master of Social Work—with an emphasis on Hospital and Behavioral Health—from Arizona State University. Mr. Boyko earned his undergraduate degree in Psychology from University of North Dakota in Grand Forks, ND. Additionally, he is a Licensed Clinical Social Worker through the Arizona Board of Health Examiners.

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Nancie W. Gudmestad

Director, Shriver House Museum

Prior to moving to Gettysburg in 1984, Nancie was the Branch Sales Manager for the Word Processing Division of Royal Business Machines in Philadelphia, PA.

Nancie and her husband, Del, moved to Gettysburg to open the first Bed & Breakfast in town, The Old Appleford Inn. In 1989, after selling the Inn, they built Mulligan MacDuffer Adventure Golf, a 36 hole miniature golf course, which is currently celebrating its 28th year of operation.

In 1996, Nancie and Del purchased a house in the historic district of Gettysburg where they planned to tell the civilian side of the Battle of Gettysburg. The house had been abandoned for almost 30 years but they painstakingly restored to its 1860s appearance. Tours offer special insight into the lives of the people of this historic town and how the Civil War, and in particular the Battle of Gettysburg, affected them. The story is told through the eyes of the family who owned the house during the battle, George and Hettie Shriver and their two children, Sadie (7) and Mollie (5).

The Shriver House Museum has earned numerous awards including the Pennsylvania Historical and Museum Commission's Historic Preservation Award. The Museum has been used as a filming site for PBS, A&E, HGTV, BBC, CNN, the History Channel, the Discovery Channel, and more.

Nancie is also the author of a book on the Shriver family, “The Shrivers' Story: Eyewitnesses to the Battle of Gettysburg,” now in its fifth printing.

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Harold Holzer

Director, The Roosevelt House Public Policy Institute

Harold Holzer

Director, The Roosevelt House Public Policy Institute

Lincoln historian Harold Holzer is the Jonathan F. Fanton Director of The Roosevelt House Public Policy Institute at Hunter College in New York, a post he assumed in 2015 after 23 years as senior vice president of The Metropolitan Museum of Art. He also served in 2017 as Distinguished Visiting Scholar at the Straus Center at Yeshiva University.

For six years (2010-16), Holzer served as chairman of the Abraham Lincoln Bicentennial Foundation, and the previous 10 as co-chair of the U. S. Lincoln Bicentennial Commission, appointed by President Clinton. In 2008, Holzer was awarded the National Humanities Medal by President George W. Bush. Holzer is the author, co-author, or editor of 52 books on Lincoln and the Civil War. His Lincoln and the Power of the Press: The War for Public Opinion won the 2015 Gilder Lehrman Lincoln Prize, the Mark Lynton History Prize from the Columbia University School of Journalism, and the Goldsmith Prize from the Shorenstein Center on Media, Politics and Public Policy at Harvard University’s Kennedy School. Holzer’s 2012 book, Lincoln: How Abraham Lincoln Ended Slavery in America was the official young-adult companion book for the Steven Spielberg film Lincoln, for which Holzer served as script consultant. He also served for three years as Roger Hertog Fellow at the New-York Historical Society.

Holzer (www.haroldholzer.com) has written some 550 articles in both scholarly journals and popular magazines, published 15 monographs, and contributed chapters or prefaces to more than 50 additional volumes. Among his many other awards are a second-place Lincoln Prize in 2005 for Lincoln at Cooper Union, and book prizes from the Freedom Foundation, the Manuscript Society of America, the Civil War Round Table of New York, and the Illinois State Historical Society, along with lifetime achievement awards from the Lincoln Groups of New York, Washington, Peekskill, Kansas City, and Detroit; as well as honorary degrees from nine colleges and universities. Holzer is a member of many history boards and advisory committees and for 20 years has served as vice chairman of The Lincoln Forum. He is now a Trustee of The Metropolitan Museum.

Holzer lectures throughout the nation. One of his programs, “Lincoln Seen and Heard,” with actor Sam Waterston, was staged and telecast from the White House, the George H. W. Bush Presidential Library, the Clinton Presidential Library, the Library of Congress, and Ford’s Theatre. Holzer appears frequently on C-SPAN and the History Channel, has served as an on-air commentator on CBS, PBS, NBC, MSNBC, CNN, Fox, and the BBC, and has created and performed Lincoln programs on stage with such actors as F. Murray Abraham, Alex Baldwin, Annette Benning, Kathleen Chalfant, Richard Dreyfuss, Holly Hunter, Stephen Lang, Norm Lewis, Liam Neeson, Chris Noth, Anna Deavere Smith, Fritz Weaver, and Dianne Wiest.

Before joining the Met in 1992, Holzer spent his early career as a journalist, a campaign and Congressional press secretary for Rep. Bella Abzug, an aide to New York Governor Mario Cuomo, and as spokesman for New York’s PBS station, WNET. He and his wife Edith live in Rye, New York, and have two grown daughters and a grandson.

Biography in Brief/ January 2016 ×

Sharon Hicks, MBA, MSW

Senior Associate, OPEN MINDS

Sharon Hicks, MBA, MSW, has more than 20 years of experience in the health and human service field. She has extensive expertise and a wide range of experience in health plan management, clinical operations management, and technology. A recognized thought leader among her peers, Ms. Hicks is a regular keynote speaker at industry conferences and association meetings, as well as an author of hundreds of articles and resources for professionals in both clinical and executive roles.

Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system. She served as the Chief Operating Officer for Community Care Behavioral Health, UPMC’s managed behavioral health organization responsible for $800 million in annual revenue. At Community Care, Ms. Hicks was responsible for all aspects of the organization’s operations, including fiscal, information systems, the claims processing department, and the design of clinical systems. She also managed the day-to-day operations of human resources, facilities, purchasing, and security.

Ms. Hicks also served in a variety of tech leadership roles for UPMC. In 2002, she was appointed as the Vice President of Technology Strategy for the UPMC Insurance Services Division before becoming the Chief Executive Officer of Askesis Development Group, a leading provider of electronic health record software for behavioral health and social service organizations. In this role, Ms. Hicks was responsible for the growth and profitability of the company and the direction of software development. In addition, Ms. Hicks was the President of U Squared Interactive, a UPMC-owned organization with the exclusive United States rights to Beating The Blues – the renowned computerized cognitive behavioral therapy solution for treating anxiety and depression.

Ms. Hicks started her impressive career as a psychiatric social worker and an Assistant Director of Social Work. Prior to her promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.

Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburgh in Pittsburgh, Pennsylvania. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology from Point Park College, Pittsburgh, PA.

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Matthew Chamberlain

Senior Associate, OPEN MINDS

Matt Chamberlain has 14 years of experience in healthcare information technology and brings an extensive background in electronic health record (EHR) solutions architecture and software engineering to the OPEN MINDS team. His expertise is focused on driving operational efficiency through business process analysis, organizational requirement definition, and technology procurement.

Prior to joining OPEN MINDS, Mr. Chamberlain served as Software Sales Manager for Askesis in Pittsburgh, Pennsylvania where he was responsible for the management of EHR software solutions sales in the behavioral health, addiction, and social service market. During his time with the Askesis, he was promoted to management in order to assist in the continued growth of the sales division. Mr. Chamberlain also developed national sales strategies, initiatives, and provided market analysis.

Before his role in Pittsburgh, Mr. Chamberlain was the Solutions Architect for Metrocare Services in Dallas, Texas. In that role, he managed the IT Department and staff for all software related activities. While at Metrocare, Mr. Chamberlain implemented new reporting solution, MS SQL Reporting Services, for high-level management reports, lead a conversion project of MS Access into SQL Server/EMR to ensure all programs were integrated in the same system, and was in charge of the EHR training process.

Mr. Chamberlain also served as a Software Engineer and Technical Lead at HP Enterprise Services, a strategic business unit providing global business and technology services. He was responsible for a team of 3 Software Engineers and 1 Business Analyst, in areas of State Medicaid System projects, which include; RFP response creation, needs assessment, design, development, implementation, and support.

A valued member in the behavioral health community, Mr. Chamberlain has served on the board of Mental Health Association (MHA) of Texas.

Mr. Chamberlain received his Bachelors of Science in Business Computer Information Systems from the University of North Texas. Additionally, Mr. Chamberlain holds expertise in technologies including: .NET, SQL Server, Oracle, Crystal, and web integration.

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Paul Neitman, LMSW

Senior Associate, OPEN MINDS

Paul Neitman, LMSW has over 35 years of experience in the health and human service field, most recently as chief operating officer of Holy Cross Children’s Services in Michigan. Throughout his career at Holy Cross, where he started as a treatment specialist, Mr. Neitman served in both clinical and business leadership positions. This included executive responsibilities for two acquisitions — an inpatient substance abuse treatment organization and a counseling organization. During these acquisition activities, he served on the due diligence committee and lead the initiative to integrate the organizations into Holy Cross.

In a concurrent position contracted with Holy Cross, Mr. Neitman became acting Chief Executive Officer for Catholic Charities of Monroe County (Michigan). Part of his duties included over seeing all clinical programs (including a $2.5 million Head Start grant), payer relationships, and community relations and development.

Mr. Neitman also led a multi-year initiative to create the Samaritan Center — a one-stop human service center in Detroit. The Samaritan Center, which opened in 2001 on the site of a closed hospital, now provides a variety of services to the neighborhood — urgent care, health care, dental services, behavioral health, skilled nursing services, job training, an alternative high school, and more — through collaborations with 80 other local health and human service organizations. He continues to serve on the organization’s board of directors and has been part of a team building the center to an operation with $100 million operating budget and more than 1,000 employees within the center.

In his work with Holy Cross, Mr. Neitman was instrumental in setting up the organization’s first foundation in 2009 and enhancing its ability to raise funds to serve the community. His experience with board development and grant writing contributed to the success of the Holy Cross Foundation. Most recently, he wrote a proposal for Michigan’s first social impact bond initiative.

Throughout his career, Mr. Neitman has been involved with the design, funding, development, and operation of charter schools in both Michigan and Ohio that focused on the needs of at-risk youth. He has also lead the development of a college preparatory academy for foster care youth. In the on-going operation of these charter schools, Mr. Neitman has served in a number of governance and management roles, including board member and board chairman.

Mr. Neitman currently serves as a board member for the Samaritan Center, Inc., Holy Cross Youth & Family, and the Michigan Federation. He also served on the editorial board for Residential Treatment for Children and Youth. He has a Bachelor’s degree from Miami University of Ohio and a Masters’ of Social Work Administration from the University of Michigan.

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Annie Medina, MBA, ACNP-BC

Senior Associate, OPEN MINDS

Annie Medina, MBA, ACNP-BC, brings over ten years of experience in the health and human services industry to the OPEN MINDS team. Her expertise spans both clinical and operational functions and is focused in business operations, strategic planning, project management, training and curriculum development, and policy and procedure design. Ms. Medina currently serves as OPEN MINDS Executive Vice President of the Consulting Practice. In addition to her work with OPEN MINDS, Ms. Medina is a Hospice Nurse Practitioner for Crater Community Hospice.

Prior to joining the OPEN MINDS team, Ms. Medina was the Chief Operating Officer for Poplar Springs Hospital, a member of Universal Health Services, based in Petersburg, Virginia. In this role, she was responsible for performance improvement, policy and procedure creation, and strategy development and implementation for the hospital’s Joint Commission and CMS regulatory surveys. Prior to this role, Ms. Medina was a MBA intern for the Popular Springs CEO where she focused on business development, process improvement, training tool development and evaluation of newly offered programs.

Previously, Ms. Medina served as a Nurse Practitioner (NP) for both Hospitalist Consultants, Inc. and for VCU Health System. At Hospitalist Consultants, she was an Internal Medicine NP. As a hospitalist, she provided medical care to patients in Tucker’s Psychiatric Hospital and educated psychiatric nurses regarding the patients’ diagnoses and medical needs. At VCU, Ms. Medina was an Emergency Department NP, where she provided care to patients at a Level I Trauma Center. Additionally, she was a provider in the observation unit, a 10-bed patient unit attached to the Emergency Department, and coordinated clinical care for patients who would otherwise be medical inpatients.

Complementing her past experience, Ms. Medina remains highly involved in professional organizations and is currently a member of the Virginia Council of Nurse Practitioners, Sigma Theta Tau Honors Society of Nursing, and American College of Healthcare Executives. She was recognized in the 2011 cohort of “40 under 40” by the Virginia Nurses Foundation for activities that support her profession and community.

Ms. Medina earned her Master of Business Administration focused in Health Sector Management and Bachelor of Science in Psychology from College of William & Mary. She also earned a Master of Science in Nursing (Acute Care Advanced Practice) and a Bachelor of Science in Nursing from Virginia Commonwealth University, and later went on to teach both nursing students and medical students at the school. Ms. Medina is a registered nurse (RN) in Virginia with multistate authority and is a registered acute care nurse practitioner (ACNP-BC) in Virginia. ×

Martha R. Temple

Senior Vice President, Behavioral Health Services, Optum

Martha Temple joined Optum Consumer Solutions Group in 2015 as Senior Vice President, Optum Behavioral Health Services (OBHS), a leading mental health and substance abuse services provider to more than 35 million members. Martha is responsible for the overall profitability of the business, including ensuring the highest quality and clinical effectiveness and driving growth within commercial, Medicaid, Medicare and payer markets.

Prior to joining Optum, Martha cultivated a 25-year career at Aetna, Inc. An actuary by training, she received her Fellowship in the Society of Actuaries in 1994. She spent the majority of her career in executive management positions after successful roles in underwriting, reserving and operations. Martha created Aetna Global Benefits and under her leadership grew the business into the industry’s largest provider of expat benefits. Martha served as President of Aetna’s New England Market from 2010 to 2015.

Martha is an active community member, having served on the boards of the Middlesex United Way, Connecticut Business & Industry Association, MetroHartford Alliance and Achieve Hartford!, a youth education foundation. In addition, Martha serves on the board of the Coginchaug Valley Education Foundation and the Shoreline Arts Alliance.

Martha graduated from the Pennsylvania State University with a Bachelor of Science in Mathematics. She is based in Hartford, Connecticut. ×

Nancy Thaler

Deputy Secretary for the Office of Developmental Programs, Pennsylvania Department of Human Services

Nancy Thaler

Deputy Secretary for the Office of Developmental Programs, Pennsylvania Department of Human Services

Prior to her appointment as the Deputy Secretary in 2015, Ms. Thaler served as the Executive Director of the National Association of State Directors of Developmental Disabilities Services (NASDDDS) keeping leaders in the 50 states and the District of Columbia informed about federal policy and service innovation, representing states’ issues to federal agencies, and providing information and technical assistance to state administrators.

Ms. Thaler began her career in 1971 working in Pennsylvania provider agencies developing community services for children and adults with developmental disabilities. Joining Pennsylvania government in 1987, she was appointed the state’s Deputy Secretary for Developmental Disability Services from 1993 to 2003. From 2003-2005, Ms. Thaler served as the Director of Quality Improvement for the U.S. Department of Health and Human Services’ Center for Medicare & Medicaid Services (CMS) and was responsible for developing federal oversight of state-operated Medicaid Home and Community-Based Services Waiver programs.

Ms. Thaler has a Bachelor of Arts and an honorary Doctor of Humane Letters, Honoria Causa from College Misericordia and a Master of Human Organization Science/Public Administration from Villanova University.  Ms. Thaler has been awarded two prestigious awards in 2015.  The Administrative Citation Award given by the Centers for Medicare and Medicaid Services (CMS) and the Katie Becket Award given by National Association of States United for Aging and Disabilities (NASUAD).  Last year, former First Lady Rosalyn Carter received the Katie Beckett Award.

Ms. Thaler and her husband are the parents of an adult son with developmental disabilities. ×

Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design. ×

Joseph P. Naughton-Travers, Ed.M.

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University. ×

Timothy Snyder, Jr.

Executive Vice President, Marketing, OPEN MINDS

Tim Snyder, Vice President of Marketing and Senior Associate, has been a member of the OPEN MINDS team since 2008. With an extensive background in promotional marketing, business development, strategic planning, and website development, he brings a wide variety of expertise to the OPEN MINDS team. In addition to developing and overseeing all marketing, public relations, and sales strategies for OPEN MINDS’ award-winning information services department, Mr. Snyder serves as a senior associate for the consulting practice—leading both strategic marketing and website development projects.

Previously, Mr. Snyder served as OPEN MINDS’ Marketing & Sales Manager. He has also lead initiatives in business development and product development. Prior to joining OPEN MINDS, Mr. Snyder worked as an independent marketing consultant for multiple organizations—specializing in online marketing strategy, campaign design and execution, event promotion, and social media integration. He has also worked as a webmaster and graphic designer for various organizations in the health and human service field—specializing in social media marketing and search engine optimization.

Mr. Snyder is a 2008 graduate of the AACSB Internationally accredited John L. Grove College of Business at Shippensburg University of Pennsylvania, where he earned a Bachelor’s Degree in Business Marketing and Management Leadership. ×