Most organizations aspire to build a stronger culture, but few are fully prepared for what they may discover when they begin genuinely listening to their employees.
In 2023, Diversus Health launched a comprehensive culture assessment that confirmed a deep commitment to mission and client care while revealing significant opportunities related to trust in leadership, communication, change management, and accountability. Rather than treating the results as a one-time survey, the organization committed to a multi-year journey focused on executive alignment, employee listening, leadership development, transparency, and values-based accountability.
Over the next three years, Diversus Health experienced measurable improvements in employee retention, employee Net Promoter Score (eNPS), leadership trust, and employee engagement. Along the way, the organization learned that sustainable culture change is rarely driven by new programs or slogans. Instead, it requires leaders who are willing to hear difficult feedback, model accountability, communicate consistently, and make meaningful changes based on what employees are saying.
Join Diversus Health CEO, Adam Roberts, and Talent Elevated Founder & CEO, Heather Smith, for an honest discussion about the challenges, successes, setbacks, and lessons learned while building a healthier organizational culture. Participants will leave with practical strategies for strengthening trust, increasing accountability, and creating lasting culture change within their own organizations.