Behavioral health organizations are under mounting pressure as staffing shortages, rising denial rates, increasing reimbursement complexity, and shrinking margins force leadership teams to rethink how they manage the revenue cycle. Some are investing in internal teams. Others are outsourcing entirely. And a growing number are landing somewhere in between.
This session offers a practical decision framework for evaluating your RCM model through the lens of a real-world provider journey. Attendees will explore the costs, tradeoffs, staffing considerations, operational complexities, and outcomes that shaped one organization’s decision to build internal capabilities, partner strategically, and evolve toward a co-sourced approach. Participants will leave with actionable insights for evaluating their own revenue cycle strategy.